Orleans Honda

Purchased a used Civic from Orleans Honda and enjoyed their great service. I highly recommend the sales rep Mo Hezam who offered me excellent service and answered all my questions/concerns. He's a very their great service. I highly recommend the sales rep Mo Hezam who offered me excellent service and answered all my questions/concerns. He's a very cordial fellow, always with a smile, and he really made me feel comfortable throughout the process. This dealership delivered on all that was promised and I went home a happy customer. More

UPDATE I am not sure what happened initially but I was misdirected or misunderstood. I chatted with a couple of employees on the site's "Live chat" and they were able to connect me with the appropriate pe misdirected or misunderstood. I chatted with a couple of employees on the site's "Live chat" and they were able to connect me with the appropriate person. From that moment on, I received the very best of service. It is only fair that I come back and revise my review. I am a pleased customer who will return. Thank you! --------- I've been waiting for almost 3 weeks for someone to get back to me about my lease buyout paper work and have followed up a couple of times. They were very quick to get in touch when they thought they would be able to upsell me and then radio silence. I guess when there is no money to be made for them, they aren't interested in providing any customer service. I won't be dealing with this dealership again. More

I would like to thank the amazing service team at Orleans Honda. I visited the dealership this morning and had an excellent experience. Thanks to Benjamin Featherstone (Svce Mgr), Eric (Shop foreman) Orleans Honda. I visited the dealership this morning and had an excellent experience. Thanks to Benjamin Featherstone (Svce Mgr), Eric (Shop foreman), Nicole (Sales asst) and Bart (Service advisor). Mike C. More

Mo was amazing. The process was very smooth and was not stressful at all. Definitely recommend! The process was very smooth and was not stressful at all. Definitely recommend! More

Worst costumer service. Their Operations Manager, will not call back, does not know the process; a complete failure. It's been 10 weeks now that I am awaiting my cheque. Go Their Operations Manager, will not call back, does not know the process; a complete failure. It's been 10 weeks now that I am awaiting my cheque. Go to other dealerships. The rating must include "EXTREAMLY poor" More

Try to overcharge me 1700$ more than the transport preparation cost and not good service 0 star !! preparation cost and not good service 0 star !! More

Worst cutomer service . ..ever. from start to finish. Will never recommend this place to anyone. Drive to kingston ...or further if ypu want a Honda. ..ever. from start to finish. Will never recommend this place to anyone. Drive to kingston ...or further if ypu want a Honda. More

We have been trying to arrange a safety inspection for our leased 2018 HRV, so we can purchase it when the contract expires. We phoned the dealer four times (they never seem to answer their phones and it our leased 2018 HRV, so we can purchase it when the contract expires. We phoned the dealer four times (they never seem to answer their phones and it goes to voicemail) and left four messages. We emailed their financial person, and wrote to them via their online portal. The last two attempts were similarly ignored. When we contacted Dow Honda (in Ottawa), they replied in five minutes. Orleans Honda seems to care for some customers, but not all. More

very disappointed in service - overcharged for issues pointed out by customer - 300 dollars solely for diagnostic fees for straight forward problems. long time customer. The service manager tried to just pointed out by customer - 300 dollars solely for diagnostic fees for straight forward problems. long time customer. The service manager tried to justified but in fact I was even more secptical that the over 1000 dollars bill to change a sensor and put brackets underneath the car was grossly exagerated and terribly beneath the reputation of this dealership. Dispointed is a week More