Orleans Honda

broken car key - key separated from fob. Car is drive-able, but it's really annoying. Went to Honda dealer, asked if they could help me. Was told they need to order the blank key, then progr Car is drive-able, but it's really annoying. Went to Honda dealer, asked if they could help me. Was told they need to order the blank key, then program it. I discussed price of key and programming. 4 days later, picked up key. Was told I need an appointment to get them programmed. Why didn't they tell me that 4 days ago??? Came back next day for the drop off appointment. SIster had to give me a ride home. Dealer called a few hours later- they can't program the key since it's an American car. I showed the registration card with my US address and the US VIN to both the parts guy and the service person and mentioned that I had driven up from the US so, again, why didn't they tell me that BEFORE I dropped off the car??? Super annoying, wasted hours of my short vacation time, and my sister's time, but they did manage to reattach my old key to the fob -temporary fix but way better than before- so 2 stars instead of 1. More

Friendly and knowledgeable staff, the waiting was a little bit too long but otherwise very pleasant to do business with you. little bit too long but otherwise very pleasant to do business with you. More

Moe Rammal was a pleasure to work with. Made us feel welcome and comfortable He answered all our questions He came through with all that he promised and has since followed up to see how thi Made us feel welcome and comfortable He answered all our questions He came through with all that he promised and has since followed up to see how things went and if there were any problems or questions. We would highly recommend Moe and the Orleans Honda team. More

Kudos to Ahmad Elzarif (sales consultant) and Jimmy Singh (financial Manager) for excellent customer service experience. You are the reason for my purchase & continued stay at the dealership (financial Manager) for excellent customer service experience. You are the reason for my purchase & continued stay at the dealership More

Purchased a used Civic from Orleans Honda and enjoyed their great service. I highly recommend the sales rep Mo Hezam who offered me excellent service and answered all my questions/concerns. He's a very their great service. I highly recommend the sales rep Mo Hezam who offered me excellent service and answered all my questions/concerns. He's a very cordial fellow, always with a smile, and he really made me feel comfortable throughout the process. This dealership delivered on all that was promised and I went home a happy customer. More

UPDATE I am not sure what happened initially but I was misdirected or misunderstood. I chatted with a couple of employees on the site's "Live chat" and they were able to connect me with the appropriate pe misdirected or misunderstood. I chatted with a couple of employees on the site's "Live chat" and they were able to connect me with the appropriate person. From that moment on, I received the very best of service. It is only fair that I come back and revise my review. I am a pleased customer who will return. Thank you! --------- I've been waiting for almost 3 weeks for someone to get back to me about my lease buyout paper work and have followed up a couple of times. They were very quick to get in touch when they thought they would be able to upsell me and then radio silence. I guess when there is no money to be made for them, they aren't interested in providing any customer service. I won't be dealing with this dealership again. More

I would like to thank the amazing service team at Orleans Honda. I visited the dealership this morning and had an excellent experience. Thanks to Benjamin Featherstone (Svce Mgr), Eric (Shop foreman) Orleans Honda. I visited the dealership this morning and had an excellent experience. Thanks to Benjamin Featherstone (Svce Mgr), Eric (Shop foreman), Nicole (Sales asst) and Bart (Service advisor). Mike C. More

Mo was amazing. The process was very smooth and was not stressful at all. Definitely recommend! The process was very smooth and was not stressful at all. Definitely recommend! More

Worst costumer service. Their Operations Manager, will not call back, does not know the process; a complete failure. It's been 10 weeks now that I am awaiting my cheque. Go Their Operations Manager, will not call back, does not know the process; a complete failure. It's been 10 weeks now that I am awaiting my cheque. Go to other dealerships. The rating must include "EXTREAMLY poor" More