Orleans Honda

Mo was amazing. The process was very smooth and was not stressful at all. Definitely recommend! The process was very smooth and was not stressful at all. Definitely recommend! More

Worst costumer service. Their Operations Manager, will not call back, does not know the process; a complete failure. It's been 10 weeks now that I am awaiting my cheque. Go Their Operations Manager, will not call back, does not know the process; a complete failure. It's been 10 weeks now that I am awaiting my cheque. Go to other dealerships. The rating must include "EXTREAMLY poor" More

Try to overcharge me 1700$ more than the transport preparation cost and not good service 0 star !! preparation cost and not good service 0 star !! More

Worst cutomer service . ..ever. from start to finish. Will never recommend this place to anyone. Drive to kingston ...or further if ypu want a Honda. ..ever. from start to finish. Will never recommend this place to anyone. Drive to kingston ...or further if ypu want a Honda. More

We have been trying to arrange a safety inspection for our leased 2018 HRV, so we can purchase it when the contract expires. We phoned the dealer four times (they never seem to answer their phones and it our leased 2018 HRV, so we can purchase it when the contract expires. We phoned the dealer four times (they never seem to answer their phones and it goes to voicemail) and left four messages. We emailed their financial person, and wrote to them via their online portal. The last two attempts were similarly ignored. When we contacted Dow Honda (in Ottawa), they replied in five minutes. Orleans Honda seems to care for some customers, but not all. More

very disappointed in service - overcharged for issues pointed out by customer - 300 dollars solely for diagnostic fees for straight forward problems. long time customer. The service manager tried to just pointed out by customer - 300 dollars solely for diagnostic fees for straight forward problems. long time customer. The service manager tried to justified but in fact I was even more secptical that the over 1000 dollars bill to change a sensor and put brackets underneath the car was grossly exagerated and terribly beneath the reputation of this dealership. Dispointed is a week More

Our experience with their sales department was great. Mo sat us done and explained the options clearly. Unlike other dealerships, this was a very pleasant experience. Mo sat us done and explained the options clearly. Unlike other dealerships, this was a very pleasant experience. More

Last week, I purchased a car from Orleans Honda. After doing some research, I started looking for a used Honda Civic with low mileage, to replace my nine year old Ford Fusion. I found one on line After doing some research, I started looking for a used Honda Civic with low mileage, to replace my nine year old Ford Fusion. I found one on line that interested me and sent a message that evening asking if it was available. I received a call the next morning confirming that it was. I came in with a friend, who is a repeat owner of a Honda. I did not have an appointment, but I had mentioned that I would be around ten o’clock to look at it, when I was called about its availability. I was served by Omar Kahwaji. The car had only been on the lot since the night before, so Omar immediately went and filled it up so that I could take it for a test drive and assured me that it would get professionally cleaned later that day. When I returned, we sat down to discuss the purchase of the car. Omar explained the process, as it was my first time buying a used car. The car would go through a 100-point inspection and be certified. He was helpful and patient, taking the time to answer all my questions. I asked to have the car ready for Friday. I was assured it would be. When I picked it up, it was clean inside and out and all the necessary paperwork was done. My friend asked that the summer tires be put in bags for ease of storing, which was done. Omar kindly explained everything on the dashboard, as I was not familiar with all the electronics. I asked him to connect my phone, which he gladly did. Overall, it was a great experience thanks to Omar. More

Honda Warranty = garbage Don't buy any additional warranty. It is useless ! At Honda you feel walking on a red carpet when you are purchasing the car, they do everything for you, once you need their warranty. It is useless ! At Honda you feel walking on a red carpet when you are purchasing the car, they do everything for you, once you need their service, you need to show them $$$$ . Comprehensive warranty is useless, it is not smart to buy any warranty from Honda. I have 2 issues in my Honda Civic one in transmission and second in engine my car has only 60,000km and it should be under warranty till 100,000km they asked me to pay on each issue $150 TO DIAGNOSE the problem to see if covered or not!!! This will never happen with other car dealers ( Mini cooper, Jeep they check the car and let you know what's the problem and if it is covered or not, or if you have to pay or not ) At Honda you always hear : "Just in case problem was not covered you have to pay for the diagnose" ($300 guys just to take a look to my car , what a service !!! ) Was planning to buy the new Civic but now I know that the most important is "SERVICE after SALE". More