OpenRoad Toyota Richmond

Open Road Toyota Richmond service department is not friendly and helpful, this morning (12 Sept. 2022) Monday at 8:54 am ,I called the service department and wanted to set up an appointment for my frie friendly and helpful, this morning (12 Sept. 2022) Monday at 8:54 am ,I called the service department and wanted to set up an appointment for my friend's 2021 RV4 Hybrid 38,000 km service who on the way to Vancouver from Toronto. what the lady gave me the earliest day is Oct. 4 at 10:30am ,today is Sept.12 and we have to wait 3 more weeks. It is unbelievable and totally not accepted. Later on I check with the website on line booking ,it shows that Sept. 15 (Thursday) ,they have 2 appointment are available ,one is 09:45am and the other one is 10:45 am. That means the lady can schedule either one of those to me instead of 3 weeks after. Actually it is not only Toyota dealership in Vancouver area. I call Granville Toyota , they schedule the appointment for us on Sept. 15. More

Loved this location. Employees are so nice and very welcoming. Alex was my salesman and our transaction went smoothly. Very professional and he knows exactly what you wan Employees are so nice and very welcoming. Alex was my salesman and our transaction went smoothly. Very professional and he knows exactly what you want once you stepped in inside the dealership. Great service! More

It’s great for me to get my Toyota Corolla Hatchback CVT. Through the sales Rocky’s fully explanation, I really love my new car. Rocky is so nice to answer all my questions. It’s a good service. Through the sales Rocky’s fully explanation, I really love my new car. Rocky is so nice to answer all my questions. It’s a good service. More

Considering the current predicament of buying a brand new car, Alex went out of his way to make it happened. His sound expertise and professionalism says it all. My brother and his wife were very elated t car, Alex went out of his way to make it happened. His sound expertise and professionalism says it all. My brother and his wife were very elated to get their new 2022 Venza last Sunday after 7 months of patiently waiting. A big shout out to Alex Mislang! Ronald D. More

Amy was extremely helpful, professional and friendly. She made sure all my concerns were met and ask me to let her know if I find something amiss later on. At no point did I feel like just a number; She made sure all my concerns were met and ask me to let her know if I find something amiss later on. At no point did I feel like just a number; I felt like a valued costumer. I can’t say enough about Open Road Toyota in the Richmond Auto Mall. From Ben in sales and Amy at service, I highly recommend friends and family to do business with them. Well done folks. More

Message I purchased a Toyota Venza from you on January 31st and was in the middle of a move to Vancouver Island so I didn’t have a chance to report on my experience with the transaction. My salesman was 31st and was in the middle of a move to Vancouver Island so I didn’t have a chance to report on my experience with the transaction. My salesman was John Salinel. I want you to know that his professionalism and the trust factor were beyond reproach. I would recommend him to all interested in buying a car Chuck Watts More

After months of searching for a car and being disappointed over and over by other dealerships, we lucked out and found one at Open Road Toyota. Our salesperson Ben went over and above in all aspe disappointed over and over by other dealerships, we lucked out and found one at Open Road Toyota. Our salesperson Ben went over and above in all aspects of customer service excellence. We were blown away by our experience and highly recommend Ben and this dealership to anyone. More

We purchased 2022 Rav4 LE Hybrid yesterday and Mr Alex Mislang's a great and friendly sales advisor he help us and very accomodating. Thanks to Mr Alex Mislang Mislang's a great and friendly sales advisor he help us and very accomodating. Thanks to Mr Alex Mislang More

I had the wonderful privilege of working with Michelle Li. Michelle worked in the capacity of coordinator/liaison person between myself and the mechanic working on my Avalon. Michelle greeted me courteous Li. Michelle worked in the capacity of coordinator/liaison person between myself and the mechanic working on my Avalon. Michelle greeted me courteously, and graciously. She reviewed my file in detail, and communicated clearly, methodically, and precisely as to what was to be done. She was un-rushed, providing much opportunity for me to ask or clarify issues related to my car. She made sure that I had understood what was said. She was patient at all times, showed no sign of annoyance (which was the case in other service departments), imparting a sense of sincere intention in assuring that one’s needs were met. While waiting for my car to be serviced, I sat at a table in the waiting area with my work to do. When Michelle had additional information to communicate with me, she came over to my table in person to communicate this. Michelle had to deliver “bad news” (i.e. my car radiator was found to be leaking, therefore requiring more repair time and cost), she showed sincere empathy and compassion, and offered a rental car as well as willingness to be flexible and creative in finding a mutual solution for the inconvenience that this would cause. Michelle’s estimation of time and cost was realistic. During the time that I was there waiting, she made sure on several occasions that I was okay. She even provided me with a coupon with which I could get a meal at the in-store Japanese food outlet. What excellent staff you have. Michelle is immensely likeable, she works diligently, tirelessly, always smiling with a sincere positive spirit, honestly, with integrity and cheerfully, while always being sensitive to one’s needs and concerns. She is a sweet, responsible, hardworking person totally committed to honest good work ethics. Michelle is great. She is a wonderful asset to your company. I have much respect for her integrity and hold her in high esteem. Thank you, Michelle, for your wonderful assistance. I wish you health, and luck in all your endeavours, always. 5/5 stars for Michelle! Ken Lee More