OpenRoad Toyota Richmond

Not selling factory order car without a trade and must finance. Don't give them your business. finance. Don't give them your business. More

I want to express my heartfelt appreciation to John Salinel, Who helped me and my friend with our New Rav4 prime. He was accommodating, friendly and informative. I will recommend Jonh's service to my f Salinel, Who helped me and my friend with our New Rav4 prime. He was accommodating, friendly and informative. I will recommend Jonh's service to my friends and family. More

I referred someone to Alex to buy a car in Open Road Toyota and he was satisfied and happy with Alex Mislang performance . Toyota and he was satisfied and happy with Alex Mislang performance . More

I have referred someone to Alex Mislang in OPENROAD TOYOTA and he was so satisfied and happy with Alex Mislang‘s performance. TOYOTA and he was so satisfied and happy with Alex Mislang‘s performance. More

I bought my Raw 4 XLE. It was great that” Elon Amir Haghpanahi” was my salesman. He is very expert and experienced and also patient. He spent a lot of time and answered all It was great that” Elon Amir Haghpanahi” was my salesman. He is very expert and experienced and also patient. He spent a lot of time and answered all of my questions.Thank you “Elon Amir”. I appreciate it. By Alireza More

We just purchased a used CHR from Toyota in Richmond. Henry Lee from sales was a pleasure to work with. Very knowledgeable and was able to answer the questions we had about the process of purchasing the Henry Lee from sales was a pleasure to work with. Very knowledgeable and was able to answer the questions we had about the process of purchasing the car. We were able to drive the vehicle away the next day! Great experience and would recommend Henry to friends and family. More

I got help from Amir Haghpanahi, by pursues of my new Corolla Hybrid, excellent experience. very happy Corolla Hybrid, excellent experience. very happy More

I purchased my 2023 Rav4 Hybrid over the weekend. Again, after more than 2 decades of dealing with this dealership, Alex Mislang never fail to give his world class customer service. He is very helpf Again, after more than 2 decades of dealing with this dealership, Alex Mislang never fail to give his world class customer service. He is very helpful and honest. Always give good advice. Thanks you Alex Mislang. Please continue doing what you do. God bless you. More

Terrible customer service. Sold me a vehicle with a lien still attached to it and did not disclose that. Now won't help me with figuring out how to have it removed... Sold me a vehicle with a lien still attached to it and did not disclose that. Now won't help me with figuring out how to have it removed... More

We bought our almost new Prius at Openroad Toyota. I would say below average in terms of customer service throughout our purchase process. Although individual employees seemed somewhat cordial, overal I would say below average in terms of customer service throughout our purchase process. Although individual employees seemed somewhat cordial, overall the mostly asian staff seemed impatient and short with us, as if they were unhappy with their jobs and gave the impression they were doing us a huge favour by attending to us. Cultural differences aside, it was clear they just wanted to get us out the door as quickly and cheaply as possible. Our initial salesman was so openly rude with us that we asked the supervisor for another salesman. Subsequent salesmen were a little better. They cheaped out on cosmetic body issues and we were very unhappy that they refused to address a loose body panel on the car. The finance lady was not only unfriendly but also inflexible, considering her schedule first and those of her customers last. The insurance department needs a lot of improvement, as the wait time for service was completely unacceptable. Overall, I find it very difficult to believe the positive reviews of this dealership and are most probably biased. You've been warned. More