OpenRoad Hyundai

There when you need them! I bought my 2009 Hyundai Elantra Touring 6 years ago. I've done almost all servicing at the dealership -- and much prefer to go to "my" dealership. I bought my 2009 Hyundai Elantra Touring 6 years ago. I've done almost all servicing at the dealership -- and much prefer to go to "my" dealership. Their service team is so courteous and knowledgeable,and I would expect no less, since Service Manager Greg Dowswell leads by example. The service dept. staff explain findings clearly and recommend a priority list of things that need attention in the near future. For me, a private tutor, that's important, because I must plan life around limited available cashflow. I remember on one particular occasion my car stalled in traffic during rush hour. I hadn't had the car for very long. This was amazing to me: the salesperson I had dealt with, Philip Cheung, came to where I was parked on the side of the road and sat with me until the towtruck arrived. When I arrived at the dealership, a car was ready for me to use until my own car had been repaired. I was awestruck by the care that I received. And that attention to detail and the comfort of their customers has never waivered from what I would call truly superior! I'd stake my reputation on this: you won't be disappointed by bringing your automotive needs to OpenRoad Hyundai in the Richmond (BC) Auto Mall. You deserve a great experience. More

Professional All The Way Bought my 2010 Santa Fe from Open Road and on the day of purchase you get the DEALERSHIP WALK THROUGH. When we went to the Service Department we met G Bought my 2010 Santa Fe from Open Road and on the day of purchase you get the DEALERSHIP WALK THROUGH. When we went to the Service Department we met Greg (Service Manager) and Molly (Service Advisor) and from that day forward We have not dealt with anybody else! Molly is outstanding at what she does. She walks you through every step of the way on regular service items and gives you options that best apply to that visit! When it comes to warranty issues Molly is a full professional all the way! Molly goes to bat for you everytime and leaves no options unexplored when you have any warranty issue! Its as if Molly is a part owner of your vehicle and makes you feel relaxed that things will get done! Molly is a true asset to Open Road Hyundai Richmond!!!!!!! More

Service Department I've come to the understanding that when there is something wrong with my vehicle, it's the vehicle and not the person I am dealing with so I don't tr I've come to the understanding that when there is something wrong with my vehicle, it's the vehicle and not the person I am dealing with so I don't try and "blow-up" at the staff. With that said, whenever there is something wrong with my car (and I've had 3 major issues), I always make sure to speak with Molly, the Service Advisor at OpenRoad Hyundai in Richmond for warranty and non-warranty related issues. She is very customer service oriented, providing as much info to you as possible, and always looking at giving you different options to choose from. She's not one of those "quote you the highest price and get you off the phone" type. I've learned to trust her if there is a service requirement with my Gencoupe and she is the only one I will speak with. More

Caring and Professional Team I had an issue with my 2011 Sonata when want to start the engine. Called the dealer, make an appointment and they fixed it with new starter motor very I had an issue with my 2011 Sonata when want to start the engine. Called the dealer, make an appointment and they fixed it with new starter motor very fast and professional. They even checking the car thoroughly and replaced other components eventhough I didn't asked them. For sure they taking care my car as if it's theirs. Just giving me a peace of mind knowing that my car has been taking care of and in good condition by a caring and professional team. Good job!! More

Excellent experience I had a great experience buying a used ExTerra off of these guys.I am a no nonsense shopper and Jessica delivered fast results and I was in and out in I had a great experience buying a used ExTerra off of these guys.I am a no nonsense shopper and Jessica delivered fast results and I was in and out in less than an hour. Jordan your what a sales manager is all about,you lived up to your word and that goes a long way with me,. Great job you guys! 5 stars More

service experience I really missed the service representative Lisa who no longer with the company now to service me. I hope to see someone like her again... I really missed the service representative Lisa who no longer with the company now to service me. I hope to see someone like her again... More

Good and efficient with my car Brought my car in for servicing. They quickly took my car in without delay. Very efficient. Free coffee is always a plus when you take your car in. Wo Brought my car in for servicing. They quickly took my car in without delay. Very efficient. Free coffee is always a plus when you take your car in. Would recommend. More

Seeking Service with Excellence - NOT Disappointed OK – I’ve been found out. Time to ‘fess up’ – I’m known to be fussy – seeking perfection. Of course, perfection is the ultimate – let me focus on re OK – I’ve been found out. Time to ‘fess up’ – I’m known to be fussy – seeking perfection. Of course, perfection is the ultimate – let me focus on real world experience. It’s almost four years (now it’s March 2015) that I have had my Equus serviced at OpenRoad Hyundai Richmond since I bought the car there in June 2011. Every car needs services and perhaps a few small tweaks or adjustments. All my regular services have been performed at OpenRoad Hyundai in Richmond. I’ll state the bottom line right up front – this dealership provides Service with Excellence – they measure up to my critical standards and they go the proverbial ‘extra mile’ (or make that 1.609 km). Here is a for instance: Recently, I equipped my Equus with a new set of summer tires (Michelin Pilot Sport A/S 3) which were installed and balanced by another dealer on my original summer wheels. After a couple of weeks, on an occasion of driving at higher speed for a short burst (120 - 130 km/hr), I noticed vibration emanating from the front wheels. I brought this to the attention of Greg Dowswell at OpenRoad Hyundai and he offered to check it out. They proceeded to submit the front wheels to diagnostics for ‘Road Force Variation’ (a higher level of diagnostics than normal wheel balancing) thereby identifying that the right front tire itself was not in perfect balance at high speed rotation. The service department proceeded to correct the situation to bring the rotational lateral forces within necessary limits to eliminate the vibration at high speeds. Although this was not a matter that was required of the OpenRoad Dealership, they came through with their usual performance to earn my ‘Service with Excellence’ stars. I look forward to taking my car in for service because I take great interest not only in my car but to follow developments in the auto industry. At this dealership and their Service Department, I can discuss small details to be tweaked and get total satisfaction – they have earned my respect and my commendation. Walter Behnke More

Excellent service! I brought my hyundai elantra from this dealership back in 2012 and it was the best decision i have made. Tom was the sales representative that helped I brought my hyundai elantra from this dealership back in 2012 and it was the best decision i have made. Tom was the sales representative that helped me and he was extremely knowledgeable. Since I have purchased my car from OpenRoad Hyundai in richmond, I have brought my car every for every service and the staff there are very helpful. They know exactly what I need to fix or repair on my car and always recommended what is nesscassary. I have already recommended two of my friends to purchased their vehicle at this location already! More

Great car shopping experience. I have been taking my 2008 Santa Fe to Open Road Hyundai for 3 years and always had the best service. The Service people are knowledgeable, profession I have been taking my 2008 Santa Fe to Open Road Hyundai for 3 years and always had the best service. The Service people are knowledgeable, professional and friendly. Most recently looking for a new vehicle staff were helpful and courteous. More