Okotoks Ford Lincoln

We bought two escapes through Chris Mcnab. The service was amazing and it was a pain free experience. We had our vehicles in a week . was amazing and it was a pain free experience. We had our vehicles in a week . More

Chris Mcnab was amazing . He went over and above to get the vehicle I wanted. He puts the personal touch to please his customers.I would recommend him to anyone. the vehicle I wanted. He puts the personal touch to please his customers.I would recommend him to anyone. More

Engine light on, drove nervously 20 km to have a diagnosis: and have only one vehicle. Was informed it would have to be left there all day, and diagnosis would be $159.oo! Meanwhile someone was chec diagnosis: and have only one vehicle. Was informed it would have to be left there all day, and diagnosis would be $159.oo! Meanwhile someone was checking my alignment??? I had previously topped up the antifreeze (which was all I could find that needed attention) but the light stayed on. Had excellent service there in the past, but this was certainly different. I won't be back. I declined since I needed my vehicle that day, and on the way home the engine light went off. I have no idea who the "Service" guy was, middle desk. Site only allows for one person to be rated in service, sorry Mike if it was not you behind that mask! More

I can not say enough positive and nice things about Tasha in the service department. AWESOME doesn't even describe. I took my 2020 Explorer in for an oil change. Someone had left a tool on a hoist and it f in the service department. AWESOME doesn't even describe. I took my 2020 Explorer in for an oil change. Someone had left a tool on a hoist and it fell off and struck my vehicle. I received the call from Tasha letting me know what happened and that they would be replacing the broken rear window and side panel beside the back broken window. One of the parts was in stock there, the other would be in the next day from Edmonton. When Tasha phone to tell me there was a glitch with the window installers and they wouldn't be back until the next day, she was very apologetic and worried I would be mad. As I told her from the initial call to the end, it is a shop, crap happens, learning experience. As long as no one was hurt and the vehicle could be repaired was all that mattered. Being a Ford vehicle owner stared with a Mercury Bobcat to this new vehicle. In all those years I have never had such fantastic service or interaction with the service department. My husband deals with them, I deal with them and can't tell anyone enough how great they are. Thank you Tasha and the Service Department at Okotoks Ford. More

This dealer wont help you if you have problem to the in the financing agency “tricor”, they dont even give u xxxx help shame on you guys! Ill never never recommend this dealership again! Im planning before the financing agency “tricor”, they dont even give u xxxx help shame on you guys! Ill never never recommend this dealership again! Im planning before to upgrade my vehicle with the truck but this kind of costumer service is very low! They dont even try to investigate first before they repo my vehicle, 2 years remaining paying my vehicle and then u took it even we dont recieved any noticed comes from them and dont have any vehicle to used go work and my wife as my daughter to go to school! You dont have heart guys! Shame on you!!! More

Great Dealership fantasic place to buy a new or used vehicle I just bought a new truck from Okotoks Ford Ryan Warren, Rory Wood, and Cory Hambling made my purchase a fantastic experience, they were happy to help I just bought a new truck from Okotoks Ford Ryan Warren, Rory Wood, and Cory Hambling made my purchase a fantastic experience, they were happy to help me with customizing my new truck to make it my own, and they helped me with all my financing and warranty options to made my purchase worry free thank you very much More

Best dealership I have ever purchased from. Chris Mcnab is the most patient, kind and caring sales representative I have worked with. He went well above and beyond what he had to and made my dreams become is the most patient, kind and caring sales representative I have worked with. He went well above and beyond what he had to and made my dreams become a reality. Thank you Chris. More

Amazing dealership to deal with in purchasing. A new 2020 Ford 350 platinum diesel. Ryan Warren was Our sales consultant and terrific to deal with along with everyone else involved: Cory, Robert, Mark. t Ford 350 platinum diesel. Ryan Warren was Our sales consultant and terrific to deal with along with everyone else involved: Cory, Robert, Mark. they worked hard to achieve a fair trade in, excellent vehicle purchase cost and all the options we wanted. We visited another dealership south and these guys earned our business! More

doesn't Recommend. Worst place I have ever dealt with. We brought a new used car at Okotoks Ford Lincoln. The vehicle smells very strong of dusty/Musty when we turn the Air Conditioning on. Because we just We brought a new used car at Okotoks Ford Lincoln. The vehicle smells very strong of dusty/Musty when we turn the Air Conditioning on. Because we just got this car and this car is under warranty from the dealer so we came back to ask for a help to remove the awful smell. An employee member from this store also drove this car down the road smell the same. Then they did give a help X2 but they didn't tell us where the problem come from. They said they don't know. The problem reoccurred again after one week got help from the store. We were so frustrated. We tried to solve the problem our self. We did google search and got the answer. according to the internet is the bacteria growing inside the vents that's making that dusty/musty smell, deep inside the air-conditioning system. So, we followed their direction used the spray-bacteria killer and it worked well. The smell was gone. However, after one and a half week the smell came back again. Since we have already known where is the smell come from and also our car is still under warranty from the dealer so we decided to come back to ask them give the air-conditioner a good clean up because they have the professional tool. Unfortunately, they refused to give a help. Worst place I have ever dealt with and I will not shop and service our vehicles at Okotoks Ford and would not recommend to anyone! ( Mike and Jill were nice employee. I couldn't remember the name of the employee who was rude to us because I was shocked by his rude behavior) More