Ogilvie Subaru

Today was my second trip to this dealership. I've been researching/contemplating getting a Subaru for almost two years and now with a baby in the family, it is time to buy the car. My wife and I deci been researching/contemplating getting a Subaru for almost two years and now with a baby in the family, it is time to buy the car. My wife and I decided on the Outback 2.5i Limited. I had test driven before and since the car will be hers and my folks were in town to watch the baby for a bit, we decided to make a visit to Ogilvie for a test drive for my wife, and to see what they had to offer. The test drive was fine and Don was real knowledgable about cars. Everything was going okay, until we pulled back into the lot. At that point, Don became real distracted by a customer who (I think) he had sold a car to recently, who had come to either pick up her car, or for service. Don saw a colleague of his walking this previous customer of Don's through the lot to her car and then at that point, we became persona non grata. He made us stop the car so he could converse with her and reassure her that he'd be right with her (thanks Don, because it's so easy to find time to test drive a car with a 2 month old). We wanted to check to see how our stroller would fit into the trunk of the Outback, as the stroller is large and takes up most of the trunk in our current car. Begrudgingly, Don allowed it, but not without warning us to not scratch up the bumper getting it in, as he had "a paraplegic person test out a car before and she scratched up the whole bumper trying to get her wheelchair in" (admittedly this wasn't the exact quote but it was more or less like this). Then came time to sit down and talk about what they had in a 2013, the model year we've been looking for. In the Limited trim, they only had a demo car left, but Don assured us that we would get a great deal and that the car was in great shape because it's been driven by the daughter-in-law of the owner of Ogilvie. Great!, we thought. The only catch, he told us, was that this "demo" had a dent in the middle of the driver's door, and that the car had about 13,000 kilometres on it. So, basically, it was a used car. But still, he said we'd get a great price. Don left for about 5-10 minutes, and then came back, yelling en route at one of his colleagues about the dealings with the customer whom he had seen earlier. He then leads in to the price conversation with mention of the MSRP of this "demo" (honestly, a car with 13,000 k and a driver side dent is a used car, not a demo). This was really insulting because clearly this car is used, so MSRP is basically irrelevant. He then tells us that he'll take $4500 off of the MSRP, with hst/gst bringing the price up to $38,500. Now mind you, $2000 of the $4500 deduction is a Subaru cash back incentive that is in no way unique to the dealership itself, as all Subaru dealerships in Ontario are offering this cash back incentive right now. So basically, Don offered to take $2500 off of a used car! If anybody else drives a newly purchased $40,000 car off the lot, drives it for several thousand k's and dings the door, they can pretty much guarantee that their resale value will be somewhere south of $30,000, or at least south of $35,000. But don presented $38,500 as a final offer, non-negotiable. I then proceeded to tell him, "hey I've been shopping around in Toronto and New Hampshire, and Toronto is offering $37,500 for the same car but its new." At that point he says, "New Hampshire!?!? Have a good day, get out of here." And that's customer service at Ogilvie Subaru for you, "Ottawa-Gatineau's largest Subaru sales a service headquarters." More

I knew I wanted to buy a Subaru, was pretty sure of the model, and had the cash for an outright purchase. Went here twice; both times I walked around calling "hello?" with no one greeting me. Both times model, and had the cash for an outright purchase. Went here twice; both times I walked around calling "hello?" with no one greeting me. Both times I saw a salesman sitting at a desk along the side, who sat and stared at me. When I asked if they were salesman, each time they rolled their eyes and got up very reluctantly. The first salesman told me he couldn't give me any info cuz they were closing in half an hour. I talked him into giving me a brochure. The second time I came earlier, and Moustafa (again very reluctantly) came to help me. I told him what I wanted to drive - a 2013 Impreza hatchback, and we went out. I told him I wanted to drive on a bumpy road, and he wouldn't take me to one. He directly refused, saying the one he usually used was unavailable and he knew of no other ones. I asked the price for the car, and it turned out he had put me in a 2012, not a 2013, and didn't feel like finding a 2013 on the lot, though he knew they had them. He quoted a high price, and when I said I'd want to buy it for less he said "no". I bought from the only other Subaru dealer in Ottawa, and had a much better experience. I don't know why Ogilvie's is even there - it's certainly not to sell cars. Ogilvie's made it clear on both occasions that they didn't want to sell me anything. No one should waste their time with this place. More

I had taken my Outback into Ogilvie Subaru for a regularly scheduled oil change. They discovered during that service that I needed to have a head gasket replaced. I just got my car back today. Og regularly scheduled oil change. They discovered during that service that I needed to have a head gasket replaced. I just got my car back today. Ogilvie Subaru, especially Rick Giles went above and beyond the call of duty with this repair. I have my Outback exclusively serviced at Ogilvie Subaru for the great customer service they provide. I would highly recommend anyone to buy and have their Subaru serviced there. More

I have been having my Subarus serviced here for over 10 years mostly for routine maintenance. Must say in the last years the customer service has been improved thanks to the front desk service. Pleasant a years mostly for routine maintenance. Must say in the last years the customer service has been improved thanks to the front desk service. Pleasant and professional. More

I was in from out of town when my oxygen sensor along with connective parts broke. I took my vehicle to Ogilvie Subaru and they went above and beyond to help me out. They gave me exact details as to th with connective parts broke. I took my vehicle to Ogilvie Subaru and they went above and beyond to help me out. They gave me exact details as to the nature of the problem and didn't beat around the bush when explaining what they thought of the previous repairs done to my vehicle (an out of town repair shop with a dubious reputation). And even though they were extremely busy, they took my car, got the parts and had my vehicle ready when I returned to Ottawa 4 days later. - Honest staff - Straight forward pricing - Quick service and repairs. More

It is never pleasant when your vehicle needs repair. They made a bad situation a lot more pleasant. Very good service and with a smile. One of the best dealer I dealt with over the years. made a bad situation a lot more pleasant. Very good service and with a smile. One of the best dealer I dealt with over the years. More

I have been a long time service customer since I bought my subie with them (6 yrs ago) and I have no complaints with their quality of customer service. The technicians and service reps at the front desk ar my subie with them (6 yrs ago) and I have no complaints with their quality of customer service. The technicians and service reps at the front desk are patient and are helpful about answering any questions that I may have. The shuttle service is also handy although it would be nice to have it more readily available at different times of the day. I am only aware of the early morning departures. Thanks Ogilvie Subaru! Keep up the great work! More

I experienced prompt service with a friendly staff who were explicit in answering my questions and explaining recommended service. The staff were extremely helpful and had good senses of humour. were explicit in answering my questions and explaining recommended service. The staff were extremely helpful and had good senses of humour. More

Originally bought the car from this dealership and decided to return when car needed service for an oxygen sensor replacement. Despite having read the codes with my own OBDII reader, and having provid decided to return when car needed service for an oxygen sensor replacement. Despite having read the codes with my own OBDII reader, and having provided them with the diagnosis and codes, they still charged my wife $50 to read the codes and then didn't even perform the repair. Charged $90 for safety inspection and provided a list of items to be replaced. Took car to another dealer and they re-did the inspection (for free) and only found one minor item deficient. Would have spent over $1000 in repairs if we had listened to Ogilvie. I suspect that they try to take advantage of my wife's technical knowledge to drive up repair costs. Weak excuses given for the poor quality of service. Would never return again. Not recommended. More