Ocean Park Ford Sales Ltd

Lack of Communication - Service department Took my vehicle in for service 2 months ago. There was a clear problem and I was told it was fixed. This first visit they kept my vehicle much longer Took my vehicle in for service 2 months ago. There was a clear problem and I was told it was fixed. This first visit they kept my vehicle much longer than I was initially told. No rental vehicle and I they wouldn't call me to give me any updates. I had to call them to see what was going on. Fast forward 2 months, I did a little investigating and found that the issue I had originally brought it in for, was still there! Had to bring it back to them and took another 2 days to fix. In this time I was told that they would call me to give me an update but again, they never called me. I again had to call to ask when it would be ready only to be told "oh yah... its ready to be picked up". Moreover, during my second visit I asked that they look at another issue that came up but they didn't even follow up on my concern. Now I expect that i will have to go for another service in the near future..... The first time I dropped off my vehicle, I dropped it off towards the end of the day and the younger employees working were all gathered talking about their weekend plans speaking with profanity laced language. To me it seems like since I was not paying for the service (as the vehicle is still under warranty), they are not really keen on doing much work for me. More

REVIEW Staff are friendly, knowledgeable and accommodating. Any service issues are dealt with promptly and professionally. As a businessman, I appreciate dea Staff are friendly, knowledgeable and accommodating. Any service issues are dealt with promptly and professionally. As a businessman, I appreciate dealing with department managers who exercise good business sense. I would not hesitate to recommend them. More

Wonderful New Truck Purchasing Experience The experience myself and my family had purchasing a new truck at Ocean Park Ford in the Spring of 2020 can't be described in words properly. Brad Hof The experience myself and my family had purchasing a new truck at Ocean Park Ford in the Spring of 2020 can't be described in words properly. Brad Hofstad and Chris Vallance listened to exactly what we were looking for and exceeded the expectations we had in a new purchase. .. but the truck we wanted wasn't the incredible part of it. ...We were made to feel like family and knew that they had our best interest in mind. The sincerity, humour, and true friendship we felt instantly is such a wonderful thing to share as part of this review. It is with the highest recommendation we recommend this team of highly experienced, honest, and caring professionals. Iain H. More

Buying our new Escape Brad Hofstad helped us find a specific colour combination Escape Titanium that my wife wanted. He found our Rapide Red with black leather in Alberta, Brad Hofstad helped us find a specific colour combination Escape Titanium that my wife wanted. He found our Rapide Red with black leather in Alberta,and had the car shipped to Surrey . He previously had checked right across Canada and this was the only one. We got an awesome trade in on our 2014 Escape Titanium, and we couldn't be happier with our new car. More

Unexpected Surprise Last week I took my 2014 Edge into the Dealership to swap over my winter tires for summer tires and get an oil and filter change. While I was waiting Last week I took my 2014 Edge into the Dealership to swap over my winter tires for summer tires and get an oil and filter change. While I was waiting I walked around the lot and met up with salesperson Samir. He and I chatted and I let him know that I had been contemplating downsizing my vehicle to something a bit smaller. He offered me a test drive in a 2019 Escape and I loved the vehicle. By the end of the afternoon I was going home in a new vehicle! Everyone at the dealership was awesome - no pressure sale and a good value for my trade in vehicle. This is my 4th purchase from Ocean Park Ford and I definitely recommend them if you are looking for a great vehicle at a great price. Thank you Samir and Roberta (business manager) - you made my day! More

Delivering the goods Our experience in buying a new Ford Escape Hybrid was satisfactory in every way - responsive, accommodating, fair pricing and available to answer ques Our experience in buying a new Ford Escape Hybrid was satisfactory in every way - responsive, accommodating, fair pricing and available to answer questions after the deal was complete. More

EXCELLENT SERVICE I bought my car at Ocean Park Ford a number of years ago and have always brought it to the service dept. All the staff their are professional, experi I bought my car at Ocean Park Ford a number of years ago and have always brought it to the service dept. All the staff their are professional, experienced, helpful and friendly. More

Great deal on a new vehicle The sales team was friendly and informative, giving us lots of time for test driving and decision making for purchasing 2 vehicles at great prices. We The sales team was friendly and informative, giving us lots of time for test driving and decision making for purchasing 2 vehicles at great prices. We are very pleased with all aspects of the experience. More

2nd Vehicle Lease Thrilled with my new vehicle lease. This is my 2nd lease and both have gone smooth with full disclosure. Pleasure to have the owner Ron Ford always Thrilled with my new vehicle lease. This is my 2nd lease and both have gone smooth with full disclosure. Pleasure to have the owner Ron Ford always available and long time employees who provide the best service. Thank you, Julia G. More

service took my 1965 Mustang in for an oil change but a manifold issue was discovered. Staff at Quick Lane were excellent and repairs were performed in a time took my 1965 Mustang in for an oil change but a manifold issue was discovered. Staff at Quick Lane were excellent and repairs were performed in a timely matter.. Pleasant to deal with. More