Ocean Park Ford Sales Ltd

Service Deptarment It was that time of the year! My Escape Titanium reminded me it was running out of oil at the same time that the dealership send me a reminder. It is It was that time of the year! My Escape Titanium reminded me it was running out of oil at the same time that the dealership send me a reminder. It is nice I don't have to worry about it,, just tell me when I have to show up! Will was my Service Rep, he was attentive, and gave me valuable advise when I addressed questions. I am happy with everyone I have dealt with at the dealership since I became a customer in 2018. More

Great service as always I had two vehicles in to ocean park ford one for wheel bearing repair, and one for regular service, both were completed efficiently and fast, great se I had two vehicles in to ocean park ford one for wheel bearing repair, and one for regular service, both were completed efficiently and fast, great service A special thank you to Eric and Greg More

Oil service It was a good experience like it is ever time. I dealt with John in the service dept. He is very good at his job. He answered all my questions and h It was a good experience like it is ever time. I dealt with John in the service dept. He is very good at his job. He answered all my questions and he always tells me honestly if I need work done or not. I think I only keep coming back because he is good at what he does. More

6 months service prompt and efficient friendly service. Apart from 6 months service also recharged my battery which was low. Fine friendly service from friendly and ef prompt and efficient friendly service. Apart from 6 months service also recharged my battery which was low. Fine friendly service from friendly and efficient staff. More

Great service as always by Ocean Park Ford. Great to see they are following the new social distancing guidelines! Will definitely go back to OPF! they are following the new social distancing guidelines! Will definitely go back to OPF! More

Lack of Communication - Service department Took my vehicle in for service 2 months ago. There was a clear problem and I was told it was fixed. This first visit they kept my vehicle much longer Took my vehicle in for service 2 months ago. There was a clear problem and I was told it was fixed. This first visit they kept my vehicle much longer than I was initially told. No rental vehicle and I they wouldn't call me to give me any updates. I had to call them to see what was going on. Fast forward 2 months, I did a little investigating and found that the issue I had originally brought it in for, was still there! Had to bring it back to them and took another 2 days to fix. In this time I was told that they would call me to give me an update but again, they never called me. I again had to call to ask when it would be ready only to be told "oh yah... its ready to be picked up". Moreover, during my second visit I asked that they look at another issue that came up but they didn't even follow up on my concern. Now I expect that i will have to go for another service in the near future..... The first time I dropped off my vehicle, I dropped it off towards the end of the day and the younger employees working were all gathered talking about their weekend plans speaking with profanity laced language. To me it seems like since I was not paying for the service (as the vehicle is still under warranty), they are not really keen on doing much work for me. More

REVIEW Staff are friendly, knowledgeable and accommodating. Any service issues are dealt with promptly and professionally. As a businessman, I appreciate dea Staff are friendly, knowledgeable and accommodating. Any service issues are dealt with promptly and professionally. As a businessman, I appreciate dealing with department managers who exercise good business sense. I would not hesitate to recommend them. More

Wonderful New Truck Purchasing Experience The experience myself and my family had purchasing a new truck at Ocean Park Ford in the Spring of 2020 can't be described in words properly. Brad Hof The experience myself and my family had purchasing a new truck at Ocean Park Ford in the Spring of 2020 can't be described in words properly. Brad Hofstad and Chris Vallance listened to exactly what we were looking for and exceeded the expectations we had in a new purchase. .. but the truck we wanted wasn't the incredible part of it. ...We were made to feel like family and knew that they had our best interest in mind. The sincerity, humour, and true friendship we felt instantly is such a wonderful thing to share as part of this review. It is with the highest recommendation we recommend this team of highly experienced, honest, and caring professionals. Iain H. More

Buying our new Escape Brad Hofstad helped us find a specific colour combination Escape Titanium that my wife wanted. He found our Rapide Red with black leather in Alberta, Brad Hofstad helped us find a specific colour combination Escape Titanium that my wife wanted. He found our Rapide Red with black leather in Alberta,and had the car shipped to Surrey . He previously had checked right across Canada and this was the only one. We got an awesome trade in on our 2014 Escape Titanium, and we couldn't be happier with our new car. More

Unexpected Surprise Last week I took my 2014 Edge into the Dealership to swap over my winter tires for summer tires and get an oil and filter change. While I was waiting Last week I took my 2014 Edge into the Dealership to swap over my winter tires for summer tires and get an oil and filter change. While I was waiting I walked around the lot and met up with salesperson Samir. He and I chatted and I let him know that I had been contemplating downsizing my vehicle to something a bit smaller. He offered me a test drive in a 2019 Escape and I loved the vehicle. By the end of the afternoon I was going home in a new vehicle! Everyone at the dealership was awesome - no pressure sale and a good value for my trade in vehicle. This is my 4th purchase from Ocean Park Ford and I definitely recommend them if you are looking for a great vehicle at a great price. Thank you Samir and Roberta (business manager) - you made my day! More