Ocean Park Ford Sales Ltd

Since I must leave a star! Here is one star! I would dare give another, This is by far the worst experience I have had dealer with any business. Maybe it’s my luck but I am itc Here is one star! I would dare give another, This is by far the worst experience I have had dealer with any business. Maybe it’s my luck but I am itching to get rid of my Ford and Never Own another because of this “Shop” they are really not ready! I have brought my car in 4 times only to return to hear no work has been done because there was a miscommunication, a lack of communication, the attend who was dealing with it resigned, no longer working there, had a family emergency etc. it almost unreal. It would be easier if they declined the service, which initially they did but I seem to have forced them into a contract with my third party warranty dealer now they seem to be aiming as frustrating me to go elsewhere, but because they have been doing my servicing and they gave me the diagnostic I felt it easier to deal with them than having to rehash everything to a new workman. But they have taught me a huge lesson, That people are as Nice as they appear even when there are codes of conduct they will find ways of breaking them. They staff turn over seem to match perfectly with the state of then business since the chairs are empty often. I have been getting substandard service for awhile but just ignored it after all I only had to service every so many Kilometres. I am trying to figure what handle this mistreat is coming from, or find words to describe this, I know they need one of those market place reviews on TV. They would say they rotated my tire and I would put a mark to verify this only to note the tyre was never rotated it was a joke but now it’s no longer a joke since their incapacity is now hitting my pocket and emotional well being, I have escalated them to Ford, and will continue to escalate until I am appease that action was taken so no other customer has the experience I have had. They claim to be the best! But I am not sure they can hold that banner if the staff are not staying. Not sure if the new people/ or tenure people can help with that ranking. So if you need Service support consider well. A dealer ship had hinted to me to reconsider using them but I shoved it of as competition bad mouthing Now I am regretting not listening. If they make amends I will come back and append this review if it allows of if am am. It as exhausted as I am now! Till the When buying a Ford -“Caveat Emptor” More

I had purchased my 2017 f150 at Ocean Park brand new! I have taken the vehicle to quick lube at Ocean Park since new. I usually speak with a service agent ROB and he is great...polite.... engaging and I have taken the vehicle to quick lube at Ocean Park since new. I usually speak with a service agent ROB and he is great...polite.... engaging and accommodating. ROB is great at this job. I get the oil change called "The Works" at around $124.00 and some minor tax. This consists of a number checks checked off on a pre programmed sheet. This includes tire pressure, tire rotation, mm left on brakes and tires, fluid levels etc. On this occasion I also got the rear brakes and rotors done. I retrieve my truck and am about to drive home when I notice on the sheet that the tires being rotated box has NOT been checked off. I go back into the Quick Lube office and Rob is not present and a new service man is present. I said you didn't rotate the tires as prescribed by the "the works"...I said," why not" and the new agent says, "it does NOT need it" and I say, " who says so"? At this point he shows me a metal gauge of some type. I disagree as I have over 10,000 km since the last rotation and the manual says rotate the tires every 10,000. I have just returned from a long trip. I leave the area but I further check "the works" Sheet and it shows that the tire pressure has been set to the specs on the door of the truck. I check the tire pressure and it is 32 PSI. The door sticker says put 35 PSI in each tire while cold...I went into the nearest shell station and filled the tires. Either they have changed the policy to expedite service as they are busy and/or you intend to charge more in the future to rotate tires? I have always had great service at quick lane and Rod is great to work with....however I am taking time to write about a couple of small things that impact the overall performance. I do often recommend Quick Lane and my recommendation isn't done lightly. I hope this doesn't sound picky but minor things do aggravate people... Thanks but it has been great..... More

Excellent customer service, professional and polite staff. Happy with cost of service. Always keep service times within 2 hours. staff. Happy with cost of service. Always keep service times within 2 hours. More

John did an excellent job after taking over the project as the previous person who ordered the part ordered the incorrect part. as the previous person who ordered the part ordered the incorrect part. More

The staff was easy to deal with and had the car ready when they said they would. when they said they would. More

Nathan, in service gave me incredible service, helped me get my sunroof diagnosed and fixed quickly. Was extremely impressed with Ocean park Fords service department. get my sunroof diagnosed and fixed quickly. Was extremely impressed with Ocean park Fords service department. More

Problem was hard to find but they found and fixed it 😀, Nathan was great,absolutely no complaints! Nathan was great,absolutely no complaints! More

We always have John as our service agent and he is knowledgeable, courteous and you get your vehicle on time as promised. knowledgeable, courteous and you get your vehicle on time as promised. More

Service department doesn’t listen to concerns. They have not even diagnosed the problems I was not telling them. They have not even diagnosed the problems I was not telling them. More