Ocean Park Ford Sales Ltd

Always get great service from John he finds out what the problem is and then solves it. We have always had great service at Ocean Park Ford. problem is and then solves it. We have always had great service at Ocean Park Ford. More

Always get great service and great work. My last job was on warranty with no problem. My last job was on warranty with no problem. More

My wife and I both took our Mach-E for the first service. The first time she went there was confusion on what had to be done and then finding out the tech to do the software update was on vacation. She made The first time she went there was confusion on what had to be done and then finding out the tech to do the software update was on vacation. She made arrangements at work to be there at that time. The service desk was helpful only after seeing her frustration. She had to reschedule the appt a week later. The service desk also told her a courtesy car would be arranged at no charge since we had to come back. I took the car in the next time and i explained there was a courtesy car on file. He said for the small update it would take 30 min so courtesy cars are not given out for that short. I understand their job is to save money and not just hand courtesy cards out. The service department is trained to be profitable as well. Since I was told it was 30 min, I said I can wait. 2 hours later after I cancelled meetings at work, i received my car. They said there was a software bug while updating which I can understand does happen with software. The desk was nice enough to hand me 2 carwash vouchers. The guy was polite the whole time and apologetic - that is why i gave the 2 stars otherwise it would be 0 or 1. I know it is not his fault but 2 hours of cancelled calls and meetings is worth more than 2 car wash vouchers. He would have been better off, getting me the courtesy car and just having me come back 5-6 hours later. So far our experience with the service department has not been good, hoping it will improve in the future. More

After leasing and purchase more than ten vehicles they didn’t extend the chance to reciprocate our investment in their firm with an opportunity to bid on their renovation and expansion didn’t extend the chance to reciprocate our investment in their firm with an opportunity to bid on their renovation and expansion More

Although I did not have an appointment I dropped in to ask a question. John recognized me and understood my problem with the truck and offered to fix it that day. I felt valued as soon as I walked into th ask a question. John recognized me and understood my problem with the truck and offered to fix it that day. I felt valued as soon as I walked into the service department. More

I am very happy. ocean park ford service is very good. Special thanks ali he is very honest and good deal for costumer ocean park ford service is very good. Special thanks ali he is very honest and good deal for costumer More

My contact is usually John who is great, this time it was Kevin also good. The service I receive from the reps at Ocean Park Ford has always been excellent...I've been dealing with them since 1988. Very happ Kevin also good. The service I receive from the reps at Ocean Park Ford has always been excellent...I've been dealing with them since 1988. Very happy with each of the guys...both the sales side and service More

Thanks to Joe for making quick easy deal. My 6th truck with ocean park Ford. I live on Vancouver island Joe made it easy and came in early at 8am to get the deal done so I could get back to c My 6th truck with ocean park Ford. I live on Vancouver island Joe made it easy and came in early at 8am to get the deal done so I could get back to catching a ferry. I was in and out in less then an hr. Thanks again to ocean park Ford and Joe V. Cheers Phil More

Very friendly and professional. Super dealership to look around at the new cars and memorabilia. I love the vintage Ford's in the showroom. Super dealership to look around at the new cars and memorabilia. I love the vintage Ford's in the showroom. More

Five stars is self explanatory. Vehicle was fixed on time under warranty and no lingering issues Vehicle was fixed on time under warranty and no lingering issues More