Oakville Volkswagen

Very ignorant, false promises and not stay on their words Almost done on a deal with one of their sales associate and the used car sales manager (as Florin, the new car sales manager wasn’t on the site) and Almost done on a deal with one of their sales associate and the used car sales manager (as Florin, the new car sales manager wasn’t on the site) and came back two days later and they changed the deal. He (Florin) increased the monthly payment and didn’t give us the package that they confirmed they would. He simply said that two days ago I could give it to you but not now. He was very ignorant. When we asked him to call his sales associate for clarification, he let him know how to resond by sending message as when he came in the office, he already knew what we were talking about and started saying that we didn’t promise this and that. VERY UNPROFESSIONAL!!! More

False promises, blatant lies and being ignored Going on 3 months now of battling with this dealership during the purchase of TWO new vehicles from this dealership. It's been 5 weeks since I picked Going on 3 months now of battling with this dealership during the purchase of TWO new vehicles from this dealership. It's been 5 weeks since I picked up the second vehicle and they STILL have not paid off my trade in so I've now paid for both my new and old vehicle. They did the same thing with my daughter's car we traded in a month prior to mine. Have caught Florin, the Sales Manager, in MANY MANY lies...Don, the GM, has COMPLETELY ignored all emails and personal visits...and Brittany, the 'Guest Satisfaction Manager" has IGNORED all emails and offered nothing to rectify this situation. It is almost criminal how they are treating me at this point. 6 weeks and still haven't paid off my old vehicle so now I will have to pay ANOTHER month's payment on a vehicle I no longer have in my possession!?!?! What is so disgusting is how they treat their "customers" once the sale is completed...SHAME ON YOU ALL!!!!!!!!! Stay away from this dealership!!!!!!!!! More

Most helpful staff Arnold and Robert were the two people I dealt with when I purchased my Golf. They were both very pleasing, helpful gentlemen with much product knowle Arnold and Robert were the two people I dealt with when I purchased my Golf. They were both very pleasing, helpful gentlemen with much product knowledge as well as the purchasing process etc. They were both a delight to work with. More

Vehicle purchase I have found the vehicle I was looking for, for the price - advertised not only online but in the vehicle's window - I was looking for, I contacted th I have found the vehicle I was looking for, for the price - advertised not only online but in the vehicle's window - I was looking for, I contacted them with my interest to purchase; they told me ( after the test drive, during the proceeding of the financing) the price was $3000- higher then they had advertised it in the window. The manager explained it was that price a month ago. I asked if that's the case why would you have the wrong price advertised a MONTH LATER in the vehicle window - she replied, sorry but under the advertised price if you read a very small print on the bottom of the page, you will see that that price is not necessarily the price and sorry but we can not give you the advertised price and if you do not want the vehicle for more, than we cannot help you. More

I will not look at another VW again - Bad taste that lasts! I was final stage of buying a new 2016 TDI Touareg (in 2018) off hold. The price was agreed. $68K cash deal. (all in) The car was sitting for 2+ Ye I was final stage of buying a new 2016 TDI Touareg (in 2018) off hold. The price was agreed. $68K cash deal. (all in) The car was sitting for 2+ Years. The tires had flat spots (drove rough) and the rotors were rusted inside (vented). I asked Andrew to replace tires and rotors (VW would cover, not dealer) iif safety says the rotors then they would. I went for one final look and the the senior age sales guys comes out and says "why would we replace them" - Next i get an email saying its sold and smug comment with "rotors will be replaced" **Then didnt safety ahead of his smug comment, just said it to be like that! Not to mention it took a long time for them to get back to you and often on many occasions NEVER CALLED ME BACK. i will never look at VW again. I went to BMW budds and they were so nice and got back within hours of emails / calls.. (not days) GOOD BYE VW!!! More

Look for OJ! A big shout-out to Oswald Jackson (OJ) the salesperson that assisted me in purchasing my first VW car. He made my experience very pleasant with no rus A big shout-out to Oswald Jackson (OJ) the salesperson that assisted me in purchasing my first VW car. He made my experience very pleasant with no rush and no pressure sales. Everyone at the dealership was friendly and inviting. More

Got sent away We came to test drive and possibly buy but was discouraged by the lack of assistance! Was more or less talked out of a Volkswagen and encouraged to go We came to test drive and possibly buy but was discouraged by the lack of assistance! Was more or less talked out of a Volkswagen and encouraged to go elsewhere. Was the salesman too lazy to get the model we wanted from the back lot? I’m thinking so. Won’t be back. More

No after sale responce Bought a used Jetta was shown the clean carfax made the deal. When picked up the car finance rate had been changed from 2.5 to 4.0 without my ok. Wh Bought a used Jetta was shown the clean carfax made the deal. When picked up the car finance rate had been changed from 2.5 to 4.0 without my ok. When going through the car I found alot of paperwork from the previous owner 1 being a repair bill for a front end collision. When I contacted them to do right and asked about compensation on my end and offered them things I would except it came down to winter tires now over a month later and numerous phone calls they want me to pay 1/2 so them ripping people off isn't worth much. Stay away from this dealership More

A great place to get ripped off , if you are not car savvy Basically, a very dishonest sales techique. Getting your signature at any cost. Selling vehicles they don't have , cheat on the contacts. Very distant Basically, a very dishonest sales techique. Getting your signature at any cost. Selling vehicles they don't have , cheat on the contacts. Very distant approach to your needs. Show lack of interest in your agenda and needs. Demonstrated zero efforts and zero accommodation after contact has been signed More

Bad experience overall Went in to look at getting my girlfriend out of her a4 and into an atlas. We waiting in the showroom for ten minutes and no one even acknowledged us. Went in to look at getting my girlfriend out of her a4 and into an atlas. We waiting in the showroom for ten minutes and no one even acknowledged us. We then went to look at one ourselves came back to the showroom and still no one even looked or said hello to us. We are going to the Hamilton dealership where they may care about their customers. Waste of time going in. More