Oakville Honda

Dilawri Rewards I purchased a car in 2014 and went in today for an oil change only for them to tell me that I have $2.00 in service rewards. I have every copy of the I purchased a car in 2014 and went in today for an oil change only for them to tell me that I have $2.00 in service rewards. I have every copy of the invoices since I bought the car and know how many times I've been to that dealership for service and how much was spent. I spoke to the Service Manager Michael Costa and instead of resolving the issue - he just wasted 10 minuets of my time going over my account to try to prove me wrong. I will not be going back to this dealership for any service or buying another car (which we are currently doing right now) - I will go to Halton Honda instead if we decide on a Honda. I read the other reviews on this site about this dealership and I would say that 70-75% of them are actually true. It's a shame that they try to discredit the customer instead of stepping up and comping them for their time and inquiry - it almost felt like they were shocked that I would even ask about the Dilawri Reward program. More

Lousy Service Department Had a oil change and asked to have my battery checked because it was getting time to replace. The girl at the service counter wasn’t sure what the cos Had a oil change and asked to have my battery checked because it was getting time to replace. The girl at the service counter wasn’t sure what the cost would be to test the battery. I said it should cost nothing to clamp the cables on and check, gees. Apparently they tested it and said it was fine. Not so! My car wouldn’t start one day leaving me stranded. I had to call CAA. The first thing the guy said was the ground is loose causing the car not to start. He checked my battery and it was putting out 248W it should be 440. The service tech should have noticed the loose ground if they really checked the battery, hummm? Well l bought a new battery from CAA and the car fires up immediately! Not sure what’s happening at this dealership. They have a bunch of non experienced people working there and the service desk staff look like they couldn’t care less about their job! The girl at the front desk should be working in a different setting like maybe a modeling or magazine company. Maybe they should hire people with experience and knowledge! The service has gone down the tubes at this dealership!!! More

No Respect for Customers Time and Money Made an appointment with a salesperson to see a car Saturday morning at 10am. Car has been with them for about 20 days. The sales manager BILL calls m Made an appointment with a salesperson to see a car Saturday morning at 10am. Car has been with them for about 20 days. The sales manager BILL calls me to confirm Friday evening and all is good. I drive 60 km from out of town and I come here early only for them to tell me the car is SOLD last night at 6:30 and no one bothered to call and let me know. They could have called at night and at morning. Salesperson apologized and to cover gas money for my wastes time. Then the manager BILL said they cannot do that and threatened me when I said I was going to leave a review. VERY BAD AND UNPROFESSIONAL SERVICE, BILL WAS VERY RUDE, WOULD NOT TRUST THEM. More

Fast, Professional and Efficient The customer experience I received was consistently efficient, professional and prompt across multiple channels - whether by phone, email, text and in The customer experience I received was consistently efficient, professional and prompt across multiple channels - whether by phone, email, text and in person I enjoyed a high degree of consistency in Oakville Honda's handling of my business. I would highly recommend the dealership for it's friendly atmosphere, easy going approach to discussing and exploring customer needs and can tell you after 3 vehicles have enjoyed great after-sales service and reliability with our cars. Very pleased with our latest purchase and we'll be back :) Thank you Oakville Honda More

Just bought the new Honda Accord We bought a Honda Accord back in 2009 and it was such a great car - that we had decided to replace it with another Honda Accord. We dropped into the We bought a Honda Accord back in 2009 and it was such a great car - that we had decided to replace it with another Honda Accord. We dropped into the dealer in early 2017 and learned that the new 2018 was a complete redesign and decided to wait another year before buying. We dropped in late 2017 to have a look and pick up the literature. We had a discussion with the Manager at the time who connected us with sales person - Ryan Nifo. It took us a number of months to finally buy our ew Honda - life got in the way - but Ryan was patient, checked in occasionally, and sprung to action once we said we were ready for a test drive. We loved the no pressure sales process, the always friendly service staff, everyone at the dealership was great. We picked up the car this week and are very pleased with the process and the new car! More

They lying on people tell you something and they do somethin I was completely not happy with their services my car is new 2017 accord and I bring the car for oil change service it's first time for me and the age I was completely not happy with their services my car is new 2017 accord and I bring the car for oil change service it's first time for me and the agent guy said you should do break service I said why do you mean oil break too has to be change he said yes and he change me for that and when I pick up the car I said why you changed break oil I asked my husband and he said car is new no needed he answer no we didn't change oil break only. serviced I said you should explain for me in the bigning before you touch my breaks now I feel my breaks more smooth.... I really don't like the way he lie at me More

Excellent Service Thank you, Oakville Honda. Very friendly staff, specially Ryan and William. I appreciate all your effort to explain everything with regards to the c Thank you, Oakville Honda. Very friendly staff, specially Ryan and William. I appreciate all your effort to explain everything with regards to the car we want to buy. More power... More

Avoid Dealership I went into Oakville Honda for service for an oil change for my 2018 Honda Civic. I had an absolutely horrible time at the dealership. This is my seco I went into Oakville Honda for service for an oil change for my 2018 Honda Civic. I had an absolutely horrible time at the dealership. This is my second trip to the dealership for an oil change. The first time I made the visit, the dealership took 3 hours for a simple oil change. After receiving the oil change, I used my loyalty card that I received when purchasing the vehicle to pay for the service. The dealership offers a $200 loyalty card for new customers. When paying for the service, I was informed that the card had a balance of $0. The service advisors figured out what was wrong and informed me that this issue would not happen again. Today, I experienced the same issue and had to wait an extremely long time for a simple oil change, but this time the service advisor Anthony Coventry was extremely rude and disrespectful. He informed me that I had a balance of $29 and when I tried to explain the issue to him, he would not listen to me. I was very kind about it. I also asked him to reach out to the Sales Manager Prakash that I purchased the car from, but he rudely told me that he's the 'Assistant Service Manager' and that any issue that occurs is taken up with him. I have never had a service advisor be impolite. Also, he charged me an extra $30 for a service and lied about the price. I did not realize that until I got home. I regret taking my car in for service at Oakville Honda. They provide the WORST service to customers taking in their car for service. I highly recommend avoiding Anthony. Him and the service team are completely unprofessional lying and overcharging customers for services. He charged me $90 for an oil change on a Honda Civic. The loyalty program is a complete scam. What really ticked me off was when Anthony stated that I would face the same issue next time I visit the dealership for service. I'm amazed at the audacity Anthony had to tell me that with a straight face. I highly recommend avoiding this dealership for service and going to a more respectful and trustworthy dealership for your Honda service. More

Incredible Customer Service from Kumaran Kumaran was so incredibly helpful. I needed a car and wanted a Pontiac Vibe or Toyota Matrix. He texted me, called me, sent me pictures, even text d Kumaran was so incredibly helpful. I needed a car and wanted a Pontiac Vibe or Toyota Matrix. He texted me, called me, sent me pictures, even text drove a car to make sure he could recommend it to me. I was on my way but the night before found a newer Car, lower kilometres. But I would highly recommend Kumaran and this dealership based on the service received. More

Awesome Dealership! Great Buyer no Experience! Fantastic to deal with! From the moment I walked in the door to when I took delivery the process couldn’t be smoother or m Great Buyer no Experience! Fantastic to deal with! From the moment I walked in the door to when I took delivery the process couldn’t be smoother or more enjoyable. More