Oakridge Ford

Polite and efficient I would give Richard Disabato a rating of 10. He was very understanding. I was extremely upset over what I felt and still believe is a Ford issue. The I would give Richard Disabato a rating of 10. He was very understanding. I was extremely upset over what I felt and still believe is a Ford issue. The power steering on our 2010 ford escape just quit, now normally you would check the power steering fluid. I bought 2 containers of power steering fluid but could not find a place to put it. As it turned out it is an electric issue. I googled recalls and found that 1.1 million recalls were made from vehicles made in Kansas City U.S.A. due to faulty sensor in steering column. Our vehicle has a sticker on the windshield which plainly says made in Kansas City. Problem is our vehicle is not listed on recall. Our truck turned into manual mode at Oxford and Richmond, which is one of the busiest intersections in London. My husband was driving and is experienced in manual vehicles. I guess unless someone dies in an accident Ford doesn't care also being Canadian goes against you as well. The price of this is 1663.00 plus tax. Poor Richard listened to me and showed empathy although it was above his pay grade to resolve. There is no indication that this will happen the power steering just dies. More

buying our first Ford Both Michael and Nathan were exceptional in their dealings with us while buying our car. Michael set us and particularly my wife at ease focusing on t Both Michael and Nathan were exceptional in their dealings with us while buying our car. Michael set us and particularly my wife at ease focusing on the safety features of our Escape. We never felt pressured except maybe for a few minutes with my time with the financial department. I know they have a job to do, but sometimes they push their accessories a little too hard. In spite of that, I would not hesitate recommending Michael and Oakridge Ford to our friends. More

Quick response. I called because of a warning light on my vehicle and was looted into the first convenient time on the same day. The car was taken in immediately, th I called because of a warning light on my vehicle and was looted into the first convenient time on the same day. The car was taken in immediately, the problem dealt with and I was only way. More

Battery Replacement On my January 13-14 visit, Brandon Lilley was extremely professional and very helpful. On January 3rd I had the Escape in to have the cabin cooler pu On my January 13-14 visit, Brandon Lilley was extremely professional and very helpful. On January 3rd I had the Escape in to have the cabin cooler pump replaced and dealt with Amber Holmes at that time and once again, she was very patient, professional and helpful. On both occasions I was advised that the necessary work was out of warranty but both Erin and Brandon were able to somehow manage it so that the work was covered by Ford. This was certainly not an expectation on my part and quite honestly a welcomed surprise. While walking through the service area, Kelly Karl-Begg caught my eye and made her way over to me to see how I was doing. I'm always impressed that Kelly recognizes me and takes the time to have a chat. The shuttle drivers are always prompt, on time and courteous. Overall I am very impressed with the service I receive at Oakridge Ford and have expressed this with my neighbour on several occasions. He recently leased an Escape at Oakridge!! More

Getting my new truck was a perfect experience start to finis I was recommended to go see Reese from a friend of mine. Reese was amazing to deal with extremely professional and personable and went way above and I was recommended to go see Reese from a friend of mine. Reese was amazing to deal with extremely professional and personable and went way above and beyond for me from start to finish. Reese was always there for questions and made my entire experience amazing, I have and will continue to recommend friends and family to go see Reese. I couldn’t be happier with how I was treated by Reese and everyone at Oakridge ford More

Service on Brakes The service department met me at my door as usual, and were kind and professional. The job took a little longer than expected and they had to keep th The service department met me at my door as usual, and were kind and professional. The job took a little longer than expected and they had to keep the car overnight but I was fine with that. When I picked the car up they were quick to serve and I was out and on my way in 5 minutes. The staff were amazingly friendly all around. More

Oil change rear window defrost fix John L. Was very helpful. Lent me a car for the day Made sure I understood what I purchased . Including the FMPP and extended warranty John L. Was very helpful. Lent me a car for the day Made sure I understood what I purchased . Including the FMPP and extended warranty More

great After many years of dealing with this dealership I have to say that they always treated me with respect and friendly service. thank you Oakridge ford After many years of dealing with this dealership I have to say that they always treated me with respect and friendly service. thank you Oakridge ford More

Great service When I dropped off my vehicle they’re very quick and efficient with the paperwork so I can get the shuttle to work. Did the same when picking it up so When I dropped off my vehicle they’re very quick and efficient with the paperwork so I can get the shuttle to work. Did the same when picking it up so I can get done and home. Efficient and organized! More