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Oakridge Ford
London, ON
1,893 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,893 Reviews of Oakridge Ford
February 17, 2015
Basically lied to on every aspect of the sale Granted, I am a first time car buyer so maybe half the lies the sales people and even the finance people told me could have been avoided I am sorry to Granted, I am a first time car buyer so maybe half the lies the sales people and even the finance people told me could have been avoided I am sorry to say they weren't and the service I have received from the dealer has been so poor. Not only we were specifically told what was covered under our warranty, but lied to about it and the details. I remember asking specifics and told many times how it would be and how stress free and easy it is to bring in a vehicle. I purchased my vehicle from there in 2013. I have had to bring it in for service many times now and every time is a battle with the phone operators to get an appointment, if they don't transfer me to voice mail and forget i called first of all. Second, literally everything i was told was a lie. From warranty coverage, to where my vehicle came from. It's funny because I posted a very positive review of my overall impression once the sale was made because at the time it was fantastic and I felt like I made a great choice going to Oakridge ford. Now, I am taking the time out of my day to warn people they do whatever they can to make the sale, once the papers are signed this dealer literally does not care about you or your purchase despite the fact that you are locked into an agreement.I would not recommend going here at all. More
by Just me
Employees Worked With
Kelly Karl-Begg
February 15, 2015
Wonderful experience We came in from out of town and the service was exceptional. The Ford Flex is a great fit for the family. Helpful and knowledgeable. We came in from out of town and the service was exceptional. The Ford Flex is a great fit for the family. Helpful and knowledgeable. More
by mke
February 11, 2015
Was willing to look at the vehicle again to try to fix issue Update March 16 - Mark (service manager) and I had a chat, and Oakridge Ford will take another look at the rear differential, and see if there's anyth Update March 16 - Mark (service manager) and I had a chat, and Oakridge Ford will take another look at the rear differential, and see if there's anything out of spec. Mark was down to earth during our conversation, and was willing to work with the truck again. Original Review Feb 15 - March I have bought 2 vehicles here, and expected the Oakridge Ford to make sure i am 100% happy with my purchase, and to stand with me if there is ever an issue. I have a loud banging noise in my rear diffetential of my F150, and am having trouble getting it fixed. Dealer continues to say it's normal, just because another truck made the same noise. Another truck with the same problem doesn't make it normal. At first, getting Mark (service manager) to reply to my emails was a chore, and now Ted (sales) didn't call back when he said he would investigate. Its been 4 weeks and nothing from Oakridge Ford. Its been a struggle to get my banging differential fixed, even tho its a safety concern, which has been reported to them many times. I'm tired of constantly trying to contact them, and get them to fix something. Oakridge Ford is not working hard enough to fix these issues, and results in me taking my business, and referrals elsewhere until the problem is rectified. More
by Nate Meyer
Employees Worked With
Ted Cascadden
February 09, 2015
Perfect vehicle Thanks for the awesome experience and vehicle. Were having a great time in our new used Ford Edge. Great Buy with exceptional Service from Ralph. Thanks for the awesome experience and vehicle. Were having a great time in our new used Ford Edge. Great Buy with exceptional Service from Ralph. More
by Dave
February 06, 2015
great experience i love the new fusion i got at Oakridge Ford and Ralph is really nice=D I will recommend my friends to come and you don't need to worry if you don't i love the new fusion i got at Oakridge Ford and Ralph is really nice=D I will recommend my friends to come and you don't need to worry if you don't have a good knowledges for cars, he will explain it really clear. More
by Shuang
January 24, 2015
excellent dealer a nice experience with Ralph. He is sooooo nice and i will recommend my friends who intents to purchase a car to him. Thanks Ralph :) a nice experience with Ralph. He is sooooo nice and i will recommend my friends who intents to purchase a car to him. Thanks Ralph :) More
by zijie zhou
Employees Worked With
Mike Alguire
January 21, 2015
What an amazing team!!! The folks at Oakridge Ford have really perfected customer service. I saved a ton of money on my new Fusion, and I received top dollar for my trade. I The folks at Oakridge Ford have really perfected customer service. I saved a ton of money on my new Fusion, and I received top dollar for my trade. I loved all the special offers, and their inventory was excellent. For my entire purchase experience I was treated with respect and sincerity, honesty and integrity. Ralph and Michael worked very hard for me, but I have to be honest...the reason I am driving a Ford Fusion today, is due to Ralph. When I was in my research stage prior to making my purchase, I had met several other dealer representatives from a number of different brands. Ralph was the only person who consistently answered my questions, listened to my concerns, never gave up on me just because I was not an "easy sale", and ultimately found the perfect car for me. I am proud to say that I didn't just buy a new car, I bought a Ford, and I have made a new friend in Ralph. I am truly looking forward to working with him, and the rest of the team at Oakridge Ford in the future. More
by RandyW
January 14, 2015
Outstanding! Excellent customer service and follow up. Chris A. and Jesse B. answered all my questions and got me into a new Fusion Titanium. Couldn't be more sati Excellent customer service and follow up. Chris A. and Jesse B. answered all my questions and got me into a new Fusion Titanium. Couldn't be more satisfied. Professional and courteous, Chris and Jesse made the whole process enjoyable. I would definitely recommend anyone looking for a new vehicle to come into Oakridge Ford. Thanks again guys. Loving the new ride ! More
by Matt
Employees Worked With
Chris Andryc
January 08, 2015
EXCELLENT First time dealing with Oakridge Ford and had a wonderful experience. I would definitely recommend them to anyone. Very friendly and accommodating - W First time dealing with Oakridge Ford and had a wonderful experience. I would definitely recommend them to anyone. Very friendly and accommodating - Will definitely go back again. More
by alexmarie
