Oakridge Ford

Terrible Everything seemed fine at first unfortunately my Ford Edge is a death trap twice in the last 8 months the brakes have failed on it an twice I have alm Everything seemed fine at first unfortunately my Ford Edge is a death trap twice in the last 8 months the brakes have failed on it an twice I have almost been in an accident. I had it towed to Oakridge. I called to see if the car was received was told someone would get back to me. I waited till close to closing to call back and ask whether was received or not still told would have to wait to hear back. once I actually got in touch with someone in service I was told they would not get too it today and that the service.manager would get back to me when ever it was convenient for him. I would never tell a client that but that's just me. I do not believe it is unrealistic to expect prompt reply so that someone can make.arrangements to get home but apparently there is a 5 week wait for service in London and I should be grateful they are going to look at it tomorrow. Then when I asked to be transferred to the sales.manager I was told.she would not do that. Big disappointment my wife and I both bought cars from you and my wife had an appt to look at trading in her escape for a new one I think her and I may go elsewhere as I too do not want to drive my vehicle any further due to safety concerns. More

Best service ever Me and my Boyfriend just purchased a Certified Pre owned Escape Monday, We were difficult clients as we both don't have the greatest of credit, bu Me and my Boyfriend just purchased a Certified Pre owned Escape Monday, We were difficult clients as we both don't have the greatest of credit, but I was literally shocked at how far their fiance manger, Brandon and our sells Rep Carly went to get our family into a newer vehicle, they truly went above and beyond.! I have never seen two employees dedicated at what they do, and we are forever grateful for what they accomplished. Everyone there was so welcoming through the long processes, welcoming us like we were long time costumers. I was also very pleased that they took the time to make sure that our new vehicle was safe for our family even going as far as fixing a chunk that was taken out of the paint. Carly took the time to teach me how certain features work, which was comforting. I honestly never had such a great experience with any other dealer, they weren't just trying to stick us with a car to make a fast sell, they took their time and set out to find us the best SUV in our price range, that also meet some requirements and they succeeded.! We couldn't be more happy with our Escape. Truly the best customer service I seen in a long time, and I'll recommend them over and over again. We thank you Oakridge Ford.💕 More

Love my new truck ! Reece was able to get us into a 2019 Ford F-150 within a week. We were pleased with the communication and straight forward approach. We would purchas Reece was able to get us into a 2019 Ford F-150 within a week. We were pleased with the communication and straight forward approach. We would purchase from Reece again if given the chance. More

Great place to Lease An F150 This is my third F 150 of leased and each time has become simpler and a very delightful experience. How can buying or leasing be delightful you ask? This is my third F 150 of leased and each time has become simpler and a very delightful experience. How can buying or leasing be delightful you ask? It the people and the inventory. Reese Patterson is a easy going hard working salesperson who first and only goal is to insure your needs are met and your a satisfied happy customer. What else can you ask for? The remainder of the staff from receptionist to financial manager are there to help. No high pressure oversell. What a delight! More

Great service and sales team Very happy with the sales teams ability to accommodate my financial situation and put me in the right work truck . Mike helped me get jn the right tra Very happy with the sales teams ability to accommodate my financial situation and put me in the right work truck . Mike helped me get jn the right track and then steve saw it through to the end , great work from start to finish More

Excellent service The service was superb. We needed new back breaks. They inspected the brakes , then came out to tell us that we only needed back brakes and that the The service was superb. We needed new back breaks. They inspected the brakes , then came out to tell us that we only needed back brakes and that the front brakes were good. They told us the cost and after our O.K. to go ahead they proceeded with the job. Very friendly and efficient More

Exciting and Helpful Experience! I had previously purchased a couple of vehicles from family friends that promised me a great experience, and that they would work hard to earn my busi I had previously purchased a couple of vehicles from family friends that promised me a great experience, and that they would work hard to earn my business long after the purchase of the vehicle. This simply was not the case. After a horrific experience at another dealership in London, I was drawn to Oakridge Ford by their reputation and great vehicle selection. Reese Patterson was my sales associate and was incredible! Worked very hard to ensure that I understood the layout of my deal, was very helpful in outlining what vehicle he thought would be best for me and my lifestyle and has been phenomenal after the sale, making sure he follows up with me to see if I am in need of anything. Reece is the best sales associate I have ever had the pleasure of dealing with in my history of purchasing vehicles. More

Positive experience, start to finish! I was unfortunately in a car accident and my previous leased vehicle was totalled. I was in a position that I needed a reliable vehicle as soon as pos I was unfortunately in a car accident and my previous leased vehicle was totalled. I was in a position that I needed a reliable vehicle as soon as possible and decided to shop around dealerships to find the best vehicle and price to meet my needs. Not only was Reese able to get find a vehicle to suit my wants (style) and needs (budget), he was able to get the paperwork started and finished within 24hrs !! I couldn't believe how hard Reese and his team at Oakridge Ford worked to help me out, from start to finish. Reese went above and beyond to ensure I was informed and more than satisfied with my decision get a Ford. I would recommend anyone car shopping to stop by and meet Reese at Oakridge Ford! He made an unfortunate and unexpected car shopping time an extremely positive experience. More

Excellent service Reese was a fantastic salesman. This is my second vehicle I purchased from him and he always makes sure he knows exactly what I want and need in a veh Reese was a fantastic salesman. This is my second vehicle I purchased from him and he always makes sure he knows exactly what I want and need in a vehicle. He goes above and beyond to make the experience easy and fit my needs as I was on a time frame. Would definitely recommend !! More

Service Advisor Laura Daly went out of her way to help. I've been sevicing my vehicles here for years and in general the advisors and technicians have been great. I have a busy travel schedule with my wor I've been sevicing my vehicles here for years and in general the advisors and technicians have been great. I have a busy travel schedule with my work and needed the service done on my company vehicle. Laura went out of her way to get me in at a time where there were no available appointments for the next 2 weeks. Thank you Laura! More