Oak-land Ford Lincoln Sales Ltd

Had a piece of trim moulding fall off my Escape. Oakland Service Adviser Michelle Fish ordered the part, called me to confirm arrival of part, and booked appointment for service. Excellent service! Service Adviser Michelle Fish ordered the part, called me to confirm arrival of part, and booked appointment for service. Excellent service! More

Great service and amazing staff! The service advisor Mallory was a pleasure to deal with and kept me updated with the process of my serviced from start to finish. Mallory was a pleasure to deal with and kept me updated with the process of my serviced from start to finish. More

Working with Michelle in the service department is always a great experience, she responds promptly to any messages left with full details. The covid setup in the service department is very well run. a great experience, she responds promptly to any messages left with full details. The covid setup in the service department is very well run. More

Just a quick shout out to service advisor Michele Fish. Her professional and friendly personality makes it easy to deal with car repairs . Thank you Her professional and friendly personality makes it easy to deal with car repairs . Thank you More

I made an appointment for my gt500 and asked for Motorcraft oil they said they would have it and also asked for a fuel filter change , my appointment was 5 day wait no big deal, went to my appointme Motorcraft oil they said they would have it and also asked for a fuel filter change , my appointment was 5 day wait no big deal, went to my appointment and now realized they used a different brand of oil when I specifically asked for Motorcraft oil, then wast told my car doesn't have a fuel filter but I insisted it did , the person checked and they didn't have it , I made an appointment so you would be ready for my service , so I come out with no fuel filter and oil brand I didn't want unacceptable. More

Quite a releive the car is OK.After calling the service dept.and describing the possibility of not seeing any brake fluid in the reservoir I was able to have the car checked immediately.I appreciate the he dept.and describing the possibility of not seeing any brake fluid in the reservoir I was able to have the car checked immediately.I appreciate the help of people working at Oakland. More

Amazing Overall Experience I was pregnant when I purchased my Escape so I wanted to have the least stressfull experience and the best price as I was about to go on maternity lea I was pregnant when I purchased my Escape so I wanted to have the least stressfull experience and the best price as I was about to go on maternity leave at the time. I had been to a number of dealerships before Oak-land and they did not succeed in making this happen for me. Oak-land was so easy to deal with from the get go. Very friendly staff (Lou and Adam were amazing) that went above and beyond..they even drove the car to my house for me before purchasing it to make sure it fit in my garage to my satisfaction (with room to walk around it) and that the stroller would fit as well. They gave me the best trade in value for my Cadillac and a great deal on the Escape. I am forever grateful to them for helping turn my stressful car buying experience into such a positive one. More

Graham Townsend - a trusted partner I bought my previous F150 through Erinwood Ford a few years ago and had a very good experience. So, when it was time to upgrade to a newer F150 I dec I bought my previous F150 through Erinwood Ford a few years ago and had a very good experience. So, when it was time to upgrade to a newer F150 I decided to go back to the same dealership. This time, Graham Townsend helped me. Graham was outstanding! He made it very efficient as I only visited the dealership twice - the first time to test drive and the next to sign. He was also a really nice person to deal with - very trustworthy and felt like he was looking out for me. I had my daughter with me both times and he made it an enjoyable time for her too! Highly recommend Graham. More

Great Experience From the time I walked into the showroom I knew that I was going to purchase the car I came to look at. Everyone was so pleasant and some took the tim From the time I walked into the showroom I knew that I was going to purchase the car I came to look at. Everyone was so pleasant and some took the time to stop doing what they were doing to ask if I needed to see someone. I had an appointment with Steve Milford in used cars and when he came to greet me he introduced himself with a big smile and welcomed me to the dealership. He introduced me to Brian the used car manager and again a hardy welcome was extended to me. I was offered coffee and then we sat down talked cars they got to know me and then we got down to business. The entire experience was so low key and relaxing I felt like I knew these guys for ever. When Ana and myself came to take delivery of the car Ana was so impressed with the warm professional atmosphere that she mentioned to me I like this place, I really like these people. Steve went over everything we needed to know and the entire experience was awesome so much so that we decided to buy our new F150 from Oakland. We would recommend this dealership to anyone who is in the market for a new or used car, Steve you did a great job thank you for putting us in our new Boss 302. Ana and Nemur Haber More