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Northstar Hyundai
Edmonton, AB
354 Reviews
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354 Reviews of Northstar Hyundai
March 14, 2019
Don't buy a used car from this dealer Update: I brought my car back to this dealer last week(May 9th) because it kept making loud clicking noise from outside and brake pedal started moving Update: I brought my car back to this dealer last week(May 9th) because it kept making loud clicking noise from outside and brake pedal started moving side to side. Again, they charged me for the inspection, then told me that I should spend around $1000 due to the following issues: 1. Wrong brake pads were installed on my car. Brake pads are smaller than the size of calipers that why brake pads were moving when the brake pedal was applied. 2. Brake pedal bushings were worn so hard and need to be replaced. Told them that I bought my car from them, showed them the Mechanical Fitness Assessment that they gave me as well as the last inspection result, then only accepted to replace brake pads for free, and I have to pay for the other issues. That's ridiculous. I bought my car from this dealer because I trusted them, however, their Mechanical Fitness Assessment is a joke. They lied buyer about the condition of the vehicle and refused to compensate the customer. I had driven my car with that condition in 4 months until May 8th (use Anthony Henday almost every day), and luckily, nothing happened. I could die if the brake pads fall apart due to their mistake. Again,dont buy anything from this dealer. I bought a used car from this dealer and was given a Mechanical Fitness Assessment that indicated that everything on my car is ok. However, after 3 weeks(and around 700 km), my car has started making a loud squealing sound, and even happened more often at 4th and 5th weeks. I booked an appointment with their service department (after 1,300 km)and talked to their sale manager ( that is Colin )about the issue and he told me that there is nothing he could do. It's my fault for not buying the extended warranty, and I have to pay if I want them to take a diagnosis to see what's happening. That's ridiculous, they inspected that car and told their customer that everything is ok, then the issue that appears just after 1,300 km and they did not take responsibility for that. This has been the worst experience I've had to date. Will tell anyone I know about my case and suggest them to find another dealer if they want to buy a used car. More
by Giang Ng
Employees Worked With
Colin Baker
February 28, 2019
Install ABS control module Appreciated effort made to find me a used one for about $550. Would not have been able to afford a new one for $2800. Was surprised would take 3 to 4 Appreciated effort made to find me a used one for about $550. Would not have been able to afford a new one for $2800. Was surprised would take 3 to 4 hours to remove and replaced. So far replacement part appears to be functional. More
by Wandhent
Employees Worked With
Lee Ewasiuk, Stephanie Skinner
February 22, 2019
Vehicle service and repair Outstanding service on my vehicle, at a very good cost. You have in my opinion the best service manager, Jason Boggs is definitely the best manager Outstanding service on my vehicle, at a very good cost. You have in my opinion the best service manager, Jason Boggs is definitely the best manager I had dealings with in all my years of my vehicle servicing and repairs. More
by Marian
Employees Worked With
Jason Boggs, Cole Fauchon
February 18, 2019
Good service Quick and efficient the team checked ud in and informed us by text when completed. We were both pleased and impressed with the results. The car drov Quick and efficient the team checked ud in and informed us by text when completed. We were both pleased and impressed with the results. The car drove great. More
by Ioniq
Employees Worked With
Kyle Germain
February 14, 2019
Very positive Very honest people to deal with was treated with respect very good service department with previous vehicle I had in for warranty they took care of my Very honest people to deal with was treated with respect very good service department with previous vehicle I had in for warranty they took care of my needs Stephanie in sales was terrific in helping me with my vehicle purchase and Stacy in Finance took care of the rest. I highly recommend this dealership. More
by MCRanger
Employees Worked With
Dan Hoskins , Stacy Nelson, Stephanie Skinner
February 06, 2019
Great experience I had great customer service with Scott in the service department. I brought my Santa Fe for a scheduled service. Scott answered all my questions an I had great customer service with Scott in the service department. I brought my Santa Fe for a scheduled service. Scott answered all my questions and he made sure my vehicle was serviced with care. I was late to pick up my vehicle and Scott waited for me, even after the dealership was closed. Great service! More
by melbetts
Employees Worked With
Scott
February 06, 2019
Excellent customer service from Cole Whenever I needed assistance from my dealership at Hyundai Northstar,Cole always provided excellent customer service and exceeded my expections.Like w Whenever I needed assistance from my dealership at Hyundai Northstar,Cole always provided excellent customer service and exceeded my expections.Like what happened few days ago I had a flat tire and I needed to Bring my car at Hyundai Northstar and Cole immediately assisted me and make sure that I will not leave the dealership unhappy.I am so impressed!😊What a remarkable person and company! More
by Avideleon
Employees Worked With
Cole
February 05, 2019
Service for my vehicle I found the service very efficient and friendly. Also, the work was done according to the scheduled time. The vehicle had been washed and vacuumed I found the service very efficient and friendly. Also, the work was done according to the scheduled time. The vehicle had been washed and vacuumed inside. More
by Lorraine
Employees Worked With
Cole Fauchon
February 02, 2019
TERRIBLE TERRIBLE SERVICE !!! Don’t buy your car at Northstar Hyundai 🙄 TELL EVERYONE YOU KNOW !!! They buy cars from AUCTIONS????? And sell them to people as trade-ins.. 🙈 T Don’t buy your car at Northstar Hyundai 🙄 TELL EVERYONE YOU KNOW !!! They buy cars from AUCTIONS????? And sell them to people as trade-ins.. 🙈 That’s not cool ..please SHARE this post. I called because my engine BLEW UP at 117000 kilometres. The sales manager left the phone on the table and the manager told him to tell me to xxxx off and hang up the phone .... DONT FORGET TO SHARE THIS PLEASE !! They didn’t want to help pay for anything. BOUGHT FROM HELLEN. MATT AND LEE ARE THE TWO MANAGERS More
by Maxpayne
Employees Worked With
Helen , Lee Ewasiuk, Matt Milbury, Jay Ewasiuk
February 01, 2019
Service People are all great in this dealership. Especially the people in Service Jason (Manager), Dan, Debbie, & Carley. These people are great and they'll People are all great in this dealership. Especially the people in Service Jason (Manager), Dan, Debbie, & Carley. These people are great and they'll make sure that you're stress free after the service. Dan also will give you recommendations on your next service which is great and so you'll be aware of the status of your vehicle. Keep up the great job. Kudos. More
by Jeff 1220
Employees Worked With
Dan Hoskins , Lee Ewasiuk, Moe Hajar, Stacy Nelson, Jay Ewasiuk, Gregg Marko
