Northstar Hyundai

Always a great experience, excellent service! The Service Team at Northstar are always a pleasure to deal with, and go above and beyond to ensure a quick and straighforward service visit for my ve The Service Team at Northstar are always a pleasure to deal with, and go above and beyond to ensure a quick and straighforward service visit for my vehicle. Shoutout to Scott who, as always, was super cool to work with. More

Service experience, The staff was honest and communicated on what servicing was being completed. Also recommended future items that needed to be addressed but did it in The staff was honest and communicated on what servicing was being completed. Also recommended future items that needed to be addressed but did it in a professional manner. More

Great client experience The service department was Friendly and patient, efficient and honest. Scott was keeping me in the loop and it was a great client experience. I will The service department was Friendly and patient, efficient and honest. Scott was keeping me in the loop and it was a great client experience. I will definately be back for upkeep on this vehicle. More

Fantastic service Friendly reception, great team of people! They made it convenient and easy to get my car serviced and even cleaned it for me! Would recommend the deal Friendly reception, great team of people! They made it convenient and easy to get my car serviced and even cleaned it for me! Would recommend the dealership More

Leaving Toyota for Hyundai After close to 10 years with Toyota and our local dealership failing to. provide a service associated with its brand it was time for something radical After close to 10 years with Toyota and our local dealership failing to. provide a service associated with its brand it was time for something radical and different! Welcome to Hyundai, greeted by Stephanie who walked us through the process, listened and noted our needs and arranged a fair trade on our toyota. On to test drive different trims of Santa Fe, and selected the Sport 2.0t Ltd, had all the bells and whistles, added the extras we talked out and now we own. Finance was finance and provided information on extra insurance and coverage but it is part of dealership requirement so survived and the deal with payments were acceptable. The key selling points, we have 2 family members who need room in the back; our dogs, the truck space was the best space out of all the vehicles we looked at in our price range, all the vehicles features safety aspects, extras and controls, a high spec vehicle at a good price. I will admit there where some minor after sales issues but these were quickly resolved and to the credit of the dealership they listened and noted the points. We hope that now that we have chosen Hyundai as our vehicle brand the level of after sales will continue to be positive. A mention also to Matt the used car Sales Manager who was accomodating and professional in all his dealings. More

I love my 2019 Hyundai Santa Fe My experience in dealing with NorthStar Hyundai on my new vehicle purchase was very good. Michael Halabi treated us with respect and was very professi My experience in dealing with NorthStar Hyundai on my new vehicle purchase was very good. Michael Halabi treated us with respect and was very professional. I admired his enthusiasm and passion which clearly stood out in our dealings with him. Thank you Michael for taking good care of my wife and I. I look forward to dealing with your service department going forward. If you are looking for any new or used Hyundai please see Michael Halabi as I know you will be very satisfied. More

GREAT SERVICE BY QUALITY PEOPLE AT NORTSTAR HYUNDAI My wife and I continue to receive outstanding customer service from the Hyundai Service Department, especially from Darren Brown who always does a gre My wife and I continue to receive outstanding customer service from the Hyundai Service Department, especially from Darren Brown who always does a great job. We are always confident in the quality of service we will receive at NorthStar Hyundai. More

Some struggles We bought a second hand vehicle from them that was fully inspected and in perfect working order. A few hundred kilometres in, the change oil light t We bought a second hand vehicle from them that was fully inspected and in perfect working order. A few hundred kilometres in, the change oil light turned on; we checked the oil level and it was very low! It doesn’t leak, so clearly they either didn’t do the oil change they said they had done, or they didn’t fill it up properly. After a few weeks, the weather got hot and we discovered that the air conditioning didn’t work. After a lot of arguing over the phone I was able to drop off our car for them to assess and see if this was something that should have been caught at the inspection. They could not guarantee that it wouldn’t cost me anything. They filled up the air conditioning for free and acknowledged that it should have been working to begin with. The air conditioning worked for a few months and then quit again. The mechanic that looked at it now (obviously I went to a different one) told me the engine from the back air conditioning is broken and needs to be replaced. The repair costs me $1000. After my bad reviews online I was in contact with an employee and had a very disappointing conversation (I won’t go into details or state her name -it definitely was not the initial sales Manager-). Luckily the GM ended up reaching out, which resulted in a very different conversation. He ended up offering to compensate me for part of my repair costs, which left me feeling a lot more content about this dealership! More