Northstar Hyundai

Bought a used vehicle, dealership inspection was done poorly At the end of April I went in to NorthStar Hyundai to trade in my truck for something newer. The sales associate that was looking after me during my At the end of April I went in to NorthStar Hyundai to trade in my truck for something newer. The sales associate that was looking after me during my visit was Ryan Lajeunesse. That evening I test drove a Ford 150 and looked at a couple other vehicles on the lot. I eventually settled on a used 2015 GMC Sierra 1500 SLT. The truck was a little higher in price than I was looking for as well as having more KM's but after listening to Ryan talk about how good the mechanical tech was at the dealership, I decided to give it a shot. The experience of purchasing the vehicle was actually quite good which is why Ryan is getting any stars at all (however, he was almost useless in correcting any further issues and didn't hold up his verbal word). Colin Baker gave me what I thought to be a reasonable trade in value for my truck and I signed the deal (I actually even saw my trade-in truck listed on the NorthStar website for 6K more than what I received, so I thought it was a good deal for both of us). Upon signing, I asked Ryan about warranty or issues that could potentially arise from purchasing a used vehicle. Ryan said that there was no existing warranty on the vehicle (which I later found out wasn't entirely true, the truck still has GMC power-train warranty) but that if there were problems within a reasonable period (30-40 days) that the dealership would take care of it. I asked if there was anything in writing that would back that up, he said no but that he stands by his word. I took his word with a hand shake. As I continued on in signing the paperwork, Micheal Gleaves handled the finance piece and in the process sold me an extended warranty package which covered pretty much everything (bumper to bumper) for 4 years or 20,000km. No one thought to tell me that I still have GMC power-train warranty when selling me extended warranty. I took the truck home and drove it intermittently over the next 5 or 6 weeks. During that time, I noticed some shuttering in the steering so I took it to a local tire shop to see if perhaps the tires simply needed balancing. It turned out that not only did all tires need balancing, but they reported that the upper ball joints were almost completely worn out. In fact they were shocked that the dealership would even sell a vehicle with the ball joints in that condition. I was certainly disappointed, but I asked them to contact the warranty company to handle the costs of the repairs. After speaking with FCPP (warranty company), they turned down the claim stating that the warranty was invalid due to a lift kit being installed on the truck (which I didn't even know about). Essentially the warranty I purchased was useless, so I immediately contacted Ryan L. to figure out how I was going to handle the repairs. After 3 or 4 ambiguous answers from Ryan through email (he was incredibly frustrating to deal with), he finally stated that he spoke to the finance team and said that I should bring it in and the dealership would take care of it (wasn't the case). I also asked about a possible reimbursement for the costs already incurred from the balancing since I had just purchased the truck which was supposed to have gone through a full inspection. He said to bring that in as well and they would look at it. In the meantime, Michael G. contacted the warranty company and said that they would send a cheque to reimburse me for my warranty purchase (which I still haven't received more than a month later). Michael was the first person to be pro-active, but as I mentioned I still haven't received anything. Upon bringing my truck in, I had to explain the entire situation again to Colin B. (Ryan said he had already discussed all of this with him, so I was a little surprised I had to do it again). After speaking with Colin, he reluctantly agreed to cover the cost of the balancing from the third party company. I then left the truck at the dealership with Dan Gunderson to have the truck inspected for the suspected issues (by the way, Dan was the best person I had dealt with at this point... very professional). After the inspection, Dan contacted me and said not only were the upper ball joints in bad shape, but the control arms and the front left axle boot also had to be replaced. I then was directed to speak with Colin B. again to discuss covering the costs of the repairs. At first Colin had no intention of covering any costs stating that in the 6 weeks I had the truck, they wouldn't be able to identify if my driving would have pushed the parts over the usable limits. I found that statement absolutely absurd. I had driven the truck about 6 times on the highway in that 6 week period. I'm not a mechanic but even I know that for those parts to fail the truck is usually over 120,000 to 160,000 km at minimum. The truck currently has 83,000 km on it and according to the inspection sheets provided to me by NorthStar (completed by Jason Bogs), the Upper-Ball joints were marked as GOOD, the Control arms and axle boots were marked as GOOD, and the truck was marked as having NO LIFT KIT... which makes me wonder if the truck was ever actually inspected at all??? Anyhow, after arguing with Colin about all of this he finally agreed that the dealership would pay 80% of the repairs and I would pay 20% and that he also now changed his mind on covering the initial costs of the third party tire shop I originally visited. I agreed to the deal because I was so frustrated by everyone passing the buck that I just wanted to get my truck fixed. After 3 weeks of waiting for parts, I was finally able to pick up the truck from NorthStar. So as it sits here is the summary of the experience: - I had to speak to 4 different people to get any action on repairs, - I found Ryan's word was completely useless and he was almost zero help in any of this, - the initial NorthStar inspection was invalid (if completed at all), - the warranty reimbursement is still missing, - the option to cover the initial tire shop cost was agreed upon by Colin and then later rejected, - Ryan stated through email that the dealership would look after the repairs of the truck (before I even brought it in)... that changed. Only 80% eventually covered - the repairs ended up costing me $250 which should have been completed at NorthStar before I ever received the truck in the first place (actually before it was ever even presented for sale) I can honestly say that this has been the worst car buying experience I've had to date. I actually truly think some of the staff need some much needed additional training... nobody seemed to know anything and I had to be the middle man to communicate between departments. I even submitted this review to the GM (Lee Ewasiuk) and had absolutely no response. I sincerely hope that other NorthStar customers haven't had such disheartening experiences. More

Outstanding Serivce What makes this dealership stand out form the rest is the high level of professionalism provided by the Service department. I have purchased three veh What makes this dealership stand out form the rest is the high level of professionalism provided by the Service department. I have purchased three vehicles from this particular dealership and referred my brother who also bought a brand new Accent from this dealership. Mike King, service Manager and Neil( not sure of his exact title) provide immediate top notch troubleshooting should conflict arise. Dan Gunderson has been in the front line of the service department/bay and I cannot emphasize enough about the great customer service he has provided to me over the past three years. Would I come back? yep plan to for all my service needs. More

Great place We have bought 2 Sante Fe from North Star. The sales people are awesome and so is the shop. We have never had a problem with them and they are so wi We have bought 2 Sante Fe from North Star. The sales people are awesome and so is the shop. We have never had a problem with them and they are so willing to help all the time. Hellen is so out going, helpful and full of fun. She is the best person I have ever dealt with and wouyld highly recommend going to her. She is very knowledgeable about the product and wonderful to deal with. More

first new car My brother bought his first new vehicle from Northstar Krystal and Nicole were soooooooo awesome! He is so happy We will definitely recommend the My brother bought his first new vehicle from Northstar Krystal and Nicole were soooooooo awesome! He is so happy We will definitely recommend the dealership to other people More

Good Experience I have yet to meet Kyle, that will be in a few days. I am from B.C. and dealt with him via telephone and email and must say he may be new but he did a I have yet to meet Kyle, that will be in a few days. I am from B.C. and dealt with him via telephone and email and must say he may be new but he did all the right things for me and my family. All questions were answered and even when I emailed him and did not know he was away on a holiday, he still replied which to me exemplifies the qualities of a salesmen giving you his best. Kyle, Stacy and Matt made my reason for travelling to Edmonton that much easier. Thanks, Joe. T. More

Best, and easiest car purchase ever! Moe and his team made purchasing my 2018 Kona Ultimate by far the best experience I have ever had with a car dealership. At no time did I feel any pre Moe and his team made purchasing my 2018 Kona Ultimate by far the best experience I have ever had with a car dealership. At no time did I feel any pressure to purchase, and Moe made sure to follow up with me as I worked through the purchase with his team and finance at Northstar. Thanks Moe! Jordan was easy to work with and made discussing the options for the Kona very straightforward. We had a great test drive and Jordan went over all the details of the Kona. Stacy in Finance was super friendly and although there's always a lot of paperwork with a new purchase, she explained everything clearly and made the warranty/options piece a pleasant experience as well. More

Great New Car Buying Experience! Krystal Hampel, Sales Specialist was fabulous! Professional and knowledgeable! Krystal is a "walking google Hyundai information link"! She knows Krystal Hampel, Sales Specialist was fabulous! Professional and knowledgeable! Krystal is a "walking google Hyundai information link"! She knows it all! Great tag-team effort by Colin Baker, Sales Manager and Trevor Bannert, Business Manager too - A great new car buying experience :) More

Best experience with a dealership Today I bought a 2013 Veloster from Northstar Hyundai and Albert was the sales guy that I dealt with and he was very kind and respectful not a typical Today I bought a 2013 Veloster from Northstar Hyundai and Albert was the sales guy that I dealt with and he was very kind and respectful not a typical "pushy sales guy" he listen to what I wanted and what I could afford and did his best to get everything. He even came in on his day off to meet me and let me test drive it! Stacy was the finance person that i dealt with and she was very kind and real, she was excited for me and talked to me as if we were friends not like she just wanted my business and same with Albert! I will most definitely recommend them and continue my business with Northstat Hyundai! More

great service Everyone at north star was great to deal with. I would easily recommend this dealership to my family and friends! The only reason I gave it a 4/5 is Everyone at north star was great to deal with. I would easily recommend this dealership to my family and friends! The only reason I gave it a 4/5 is because I never give a perfect rating to anything or anyone! Krystal was wonderful though ! I would definitely go back to her ! More

Great! My experience in buying my new car has been a great one! All of the members were friendly and thorough. I bought the car I wanted, the colour I wanted My experience in buying my new car has been a great one! All of the members were friendly and thorough. I bought the car I wanted, the colour I wanted and close to the price I wanted. They all helped make this experience enjoyable and exciting. Every person that I’ve met, from my sales person to the service reception, I felt like every one of them genuinely cared to meet me and was excited for me and my purchase. I hope that when I come in for oil changes and servicing that I will be remembered and treated just as well as I have been throughout this experience... and I truly think I will. Thank you Krystal for selling me exactly what I wanted 😊 More