Northstar Hyundai

Michael Halabi is awesome! Excellent customer service This dealership was top notch! Mike Halabi went above and beyond to make sure I purchase the vehicle I was most comfortable with. He gave me suggestio This dealership was top notch! Mike Halabi went above and beyond to make sure I purchase the vehicle I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy whatsoever. After I decided on a Hyundai Kona the process was absolutely painless. So quick and professional. I would recommend Mike Halabi to anyone who is looking for a new or used vehicle. More

Good experience! It is my third Santa Fe SUV purchased at this dealership. Adam, the sales professional, was very knowledgeable about the vehicles and all their featur It is my third Santa Fe SUV purchased at this dealership. Adam, the sales professional, was very knowledgeable about the vehicles and all their features. He was helpful in teaching me the features of the SUV and set up my phone with the blue tooth. Even with more questions, Adam was patient and available for answers. Matt, the sales manager, is always striving to make the best deal available to clients. Also, Stacy, finance, makes it fast and painless to do the paperwork involved when buying a new vehicle. The Service Department is always topnotch taking care of the vehicle's needs and providing a loaner car, if needed. I would not hesitate to buy another SUV at Northstar Hyundai in the future. More

Bought a used vehicle, dealership inspection was done poorly At the end of April I went in to NorthStar Hyundai to trade in my truck for something newer. The sales associate that was looking after me during my At the end of April I went in to NorthStar Hyundai to trade in my truck for something newer. The sales associate that was looking after me during my visit was Ryan Lajeunesse. That evening I test drove a Ford 150 and looked at a couple other vehicles on the lot. I eventually settled on a used 2015 GMC Sierra 1500 SLT. The truck was a little higher in price than I was looking for as well as having more KM's but after listening to Ryan talk about how good the mechanical tech was at the dealership, I decided to give it a shot. The experience of purchasing the vehicle was actually quite good which is why Ryan is getting any stars at all (however, he was almost useless in correcting any further issues and didn't hold up his verbal word). Colin Baker gave me what I thought to be a reasonable trade in value for my truck and I signed the deal (I actually even saw my trade-in truck listed on the NorthStar website for 6K more than what I received, so I thought it was a good deal for both of us). Upon signing, I asked Ryan about warranty or issues that could potentially arise from purchasing a used vehicle. Ryan said that there was no existing warranty on the vehicle (which I later found out wasn't entirely true, the truck still has GMC power-train warranty) but that if there were problems within a reasonable period (30-40 days) that the dealership would take care of it. I asked if there was anything in writing that would back that up, he said no but that he stands by his word. I took his word with a hand shake. As I continued on in signing the paperwork, Micheal Gleaves handled the finance piece and in the process sold me an extended warranty package which covered pretty much everything (bumper to bumper) for 4 years or 20,000km. No one thought to tell me that I still have GMC power-train warranty when selling me extended warranty. I took the truck home and drove it intermittently over the next 5 or 6 weeks. During that time, I noticed some shuttering in the steering so I took it to a local tire shop to see if perhaps the tires simply needed balancing. It turned out that not only did all tires need balancing, but they reported that the upper ball joints were almost completely worn out. In fact they were shocked that the dealership would even sell a vehicle with the ball joints in that condition. I was certainly disappointed, but I asked them to contact the warranty company to handle the costs of the repairs. After speaking with FCPP (warranty company), they turned down the claim stating that the warranty was invalid due to a lift kit being installed on the truck (which I didn't even know about). Essentially the warranty I purchased was useless, so I immediately contacted Ryan L. to figure out how I was going to handle the repairs. After 3 or 4 ambiguous answers from Ryan through email (he was incredibly frustrating to deal with), he finally stated that he spoke to the finance team and said that I should bring it in and the dealership would take care of it (wasn't the case). I also asked about a possible reimbursement for the costs already incurred from the balancing since I had just purchased the truck which was supposed to have gone through a full inspection. He said to bring that in as well and they would look at it. In the meantime, Michael G. contacted the warranty company and said that they would send a cheque to reimburse me for my warranty purchase (which I still haven't received more than a month later). Michael was the first person to be pro-active, but as I mentioned I still haven't received anything. Upon bringing my truck in, I had to explain the entire situation again to Colin B. (Ryan said he had already discussed all of this with him, so I was a little surprised I had to do it again). After speaking with Colin, he reluctantly agreed to cover the cost of the balancing from the third party company. I then left the truck at the dealership with Dan Gunderson to have the truck inspected for the suspected issues (by the way, Dan was the best person I had dealt with at this point... very professional). After the inspection, Dan contacted me and said not only were the upper ball joints in bad shape, but the control arms and the front left axle boot also had to be replaced. I then was directed to speak with Colin B. again to discuss covering the costs of the repairs. At first Colin had no intention of covering any costs stating that in the 6 weeks I had the truck, they wouldn't be able to identify if my driving would have pushed the parts over the usable limits. I found that statement absolutely absurd. I had driven the truck about 6 times on the highway in that 6 week period. I'm not a mechanic but even I know that for those parts to fail the truck is usually over 120,000 to 160,000 km at minimum. The truck currently has 83,000 km on it and according to the inspection sheets provided to me by NorthStar (completed by Jason Bogs), the Upper-Ball joints were marked as GOOD, the Control arms and axle boots were marked as GOOD, and the truck was marked as having NO LIFT KIT... which makes me wonder if the truck was ever actually inspected at all??? Anyhow, after arguing with Colin about all of this he finally agreed that the dealership would pay 80% of the repairs and I would pay 20% and that he also now changed his mind on covering the initial costs of the third party tire shop I originally visited. I agreed to the deal because I was so frustrated by everyone passing the buck that I just wanted to get my truck fixed. After 3 weeks of waiting for parts, I was finally able to pick up the truck from NorthStar. So as it sits here is the summary of the experience: - I had to speak to 4 different people to get any action on repairs, - I found Ryan's word was completely useless and he was almost zero help in any of this, - the initial NorthStar inspection was invalid (if completed at all), - the warranty reimbursement is still missing, - the option to cover the initial tire shop cost was agreed upon by Colin and then later rejected, - Ryan stated through email that the dealership would look after the repairs of the truck (before I even brought it in)... that changed. Only 80% eventually covered - the repairs ended up costing me $250 which should have been completed at NorthStar before I ever received the truck in the first place (actually before it was ever even presented for sale) I can honestly say that this has been the worst car buying experience I've had to date. I actually truly think some of the staff need some much needed additional training... nobody seemed to know anything and I had to be the middle man to communicate between departments. I even submitted this review to the GM (Lee Ewasiuk) and had absolutely no response. I sincerely hope that other NorthStar customers haven't had such disheartening experiences. More

Outstanding Serivce What makes this dealership stand out form the rest is the high level of professionalism provided by the Service department. I have purchased three veh What makes this dealership stand out form the rest is the high level of professionalism provided by the Service department. I have purchased three vehicles from this particular dealership and referred my brother who also bought a brand new Accent from this dealership. Mike King, service Manager and Neil( not sure of his exact title) provide immediate top notch troubleshooting should conflict arise. Dan Gunderson has been in the front line of the service department/bay and I cannot emphasize enough about the great customer service he has provided to me over the past three years. Would I come back? yep plan to for all my service needs. More