Northstar Hyundai

Great client experience The service department was Friendly and patient, efficient and honest. Scott was keeping me in the loop and it was a great client experience. I will The service department was Friendly and patient, efficient and honest. Scott was keeping me in the loop and it was a great client experience. I will definately be back for upkeep on this vehicle. More

Fantastic service Friendly reception, great team of people! They made it convenient and easy to get my car serviced and even cleaned it for me! Would recommend the deal Friendly reception, great team of people! They made it convenient and easy to get my car serviced and even cleaned it for me! Would recommend the dealership More

Leaving Toyota for Hyundai After close to 10 years with Toyota and our local dealership failing to. provide a service associated with its brand it was time for something radical After close to 10 years with Toyota and our local dealership failing to. provide a service associated with its brand it was time for something radical and different! Welcome to Hyundai, greeted by Stephanie who walked us through the process, listened and noted our needs and arranged a fair trade on our toyota. On to test drive different trims of Santa Fe, and selected the Sport 2.0t Ltd, had all the bells and whistles, added the extras we talked out and now we own. Finance was finance and provided information on extra insurance and coverage but it is part of dealership requirement so survived and the deal with payments were acceptable. The key selling points, we have 2 family members who need room in the back; our dogs, the truck space was the best space out of all the vehicles we looked at in our price range, all the vehicles features safety aspects, extras and controls, a high spec vehicle at a good price. I will admit there where some minor after sales issues but these were quickly resolved and to the credit of the dealership they listened and noted the points. We hope that now that we have chosen Hyundai as our vehicle brand the level of after sales will continue to be positive. A mention also to Matt the used car Sales Manager who was accomodating and professional in all his dealings. More

I love my 2019 Hyundai Santa Fe My experience in dealing with NorthStar Hyundai on my new vehicle purchase was very good. Michael Halabi treated us with respect and was very professi My experience in dealing with NorthStar Hyundai on my new vehicle purchase was very good. Michael Halabi treated us with respect and was very professional. I admired his enthusiasm and passion which clearly stood out in our dealings with him. Thank you Michael for taking good care of my wife and I. I look forward to dealing with your service department going forward. If you are looking for any new or used Hyundai please see Michael Halabi as I know you will be very satisfied. More

GREAT SERVICE BY QUALITY PEOPLE AT NORTSTAR HYUNDAI My wife and I continue to receive outstanding customer service from the Hyundai Service Department, especially from Darren Brown who always does a gre My wife and I continue to receive outstanding customer service from the Hyundai Service Department, especially from Darren Brown who always does a great job. We are always confident in the quality of service we will receive at NorthStar Hyundai. More

Some struggles We bought a second hand vehicle from them that was fully inspected and in perfect working order. A few hundred kilometres in, the change oil light t We bought a second hand vehicle from them that was fully inspected and in perfect working order. A few hundred kilometres in, the change oil light turned on; we checked the oil level and it was very low! It doesn’t leak, so clearly they either didn’t do the oil change they said they had done, or they didn’t fill it up properly. After a few weeks, the weather got hot and we discovered that the air conditioning didn’t work. After a lot of arguing over the phone I was able to drop off our car for them to assess and see if this was something that should have been caught at the inspection. They could not guarantee that it wouldn’t cost me anything. They filled up the air conditioning for free and acknowledged that it should have been working to begin with. The air conditioning worked for a few months and then quit again. The mechanic that looked at it now (obviously I went to a different one) told me the engine from the back air conditioning is broken and needs to be replaced. The repair costs me $1000. After my bad reviews online I was in contact with an employee and had a very disappointing conversation (I won’t go into details or state her name -it definitely was not the initial sales Manager-). Luckily the GM ended up reaching out, which resulted in a very different conversation. He ended up offering to compensate me for part of my repair costs, which left me feeling a lot more content about this dealership! More

Bought a used vehicle, dealership inspection was done poorly At the end of April I went in to NorthStar Hyundai to trade in my truck for something newer. The sales associate that was looking after me during my At the end of April I went in to NorthStar Hyundai to trade in my truck for something newer. The sales associate that was looking after me during my visit was Ryan Lajeunesse. That evening I test drove a Ford 150 and looked at a couple other vehicles on the lot. I eventually settled on a used 2015 GMC Sierra 1500 SLT. The truck was a little higher in price than I was looking for as well as having more KM's but after listening to Ryan talk about how good the mechanical tech was at the dealership, I decided to give it a shot. The experience of purchasing the vehicle was actually quite good which is why Ryan is getting any stars at all (however, he was almost useless in correcting any further issues and didn't hold up his verbal word). Colin Baker gave me what I thought to be a reasonable trade in value for my truck and I signed the deal (I actually even saw my trade-in truck listed on the NorthStar website for 6K more than what I received, so I thought it was a good deal for both of us). Upon signing, I asked Ryan about warranty or issues that could potentially arise from purchasing a used vehicle. Ryan said that there was no existing warranty on the vehicle (which I later found out wasn't entirely true, the truck still has GMC power-train warranty) but that if there were problems within a reasonable period (30-40 days) that the dealership would take care of it. I asked if there was anything in writing that would back that up, he said no but that he stands by his word. I took his word with a hand shake. As I continued on in signing the paperwork, Micheal Gleaves handled the finance piece and in the process sold me an extended warranty package which covered pretty much everything (bumper to bumper) for 4 years or 20,000km. No one thought to tell me that I still have GMC power-train warranty when selling me extended warranty. I took the truck home and drove it intermittently over the next 5 or 6 weeks. During that time, I noticed some shuttering in the steering so I took it to a local tire shop to see if perhaps the tires simply needed balancing. It turned out that not only did all tires need balancing, but they reported that the upper ball joints were almost completely worn out. In fact they were shocked that the dealership would even sell a vehicle with the ball joints in that condition. I was certainly disappointed, but I asked them to contact the warranty company to handle the costs of the repairs. After speaking with FCPP (warranty company), they turned down the claim stating that the warranty was invalid due to a lift kit being installed on the truck (which I didn't even know about). Essentially the warranty I purchased was useless, so I immediately contacted Ryan L. to figure out how I was going to handle the repairs. After 3 or 4 ambiguous answers from Ryan through email (he was incredibly frustrating to deal with), he finally stated that he spoke to the finance team and said that I should bring it in and the dealership would take care of it (wasn't the case). I also asked about a possible reimbursement for the costs already incurred from the balancing since I had just purchased the truck which was supposed to have gone through a full inspection. He said to bring that in as well and they would look at it. In the meantime, Michael G. contacted the warranty company and said that they would send a cheque to reimburse me for my warranty purchase (which I still haven't received more than a month later). Michael was the first person to be pro-active, but as I mentioned I still haven't received anything. Upon bringing my truck in, I had to explain the entire situation again to Colin B. (Ryan said he had already discussed all of this with him, so I was a little surprised I had to do it again). After speaking with Colin, he reluctantly agreed to cover the cost of the balancing from the third party company. I then left the truck at the dealership with Dan Gunderson to have the truck inspected for the suspected issues (by the way, Dan was the best person I had dealt with at this point... very professional). After the inspection, Dan contacted me and said not only were the upper ball joints in bad shape, but the control arms and the front left axle boot also had to be replaced. I then was directed to speak with Colin B. again to discuss covering the costs of the repairs. At first Colin had no intention of covering any costs stating that in the 6 weeks I had the truck, they wouldn't be able to identify if my driving would have pushed the parts over the usable limits. I found that statement absolutely absurd. I had driven the truck about 6 times on the highway in that 6 week period. I'm not a mechanic but even I know that for those parts to fail the truck is usually over 120,000 to 160,000 km at minimum. The truck currently has 83,000 km on it and according to the inspection sheets provided to me by NorthStar (completed by Jason Bogs), the Upper-Ball joints were marked as GOOD, the Control arms and axle boots were marked as GOOD, and the truck was marked as having NO LIFT KIT... which makes me wonder if the truck was ever actually inspected at all??? Anyhow, after arguing with Colin about all of this he finally agreed that the dealership would pay 80% of the repairs and I would pay 20% and that he also now changed his mind on covering the initial costs of the third party tire shop I originally visited. I agreed to the deal because I was so frustrated by everyone passing the buck that I just wanted to get my truck fixed. After 3 weeks of waiting for parts, I was finally able to pick up the truck from NorthStar. So as it sits here is the summary of the experience: - I had to speak to 4 different people to get any action on repairs, - I found Ryan's word was completely useless and he was almost zero help in any of this, - the initial NorthStar inspection was invalid (if completed at all), - the warranty reimbursement is still missing, - the option to cover the initial tire shop cost was agreed upon by Colin and then later rejected, - Ryan stated through email that the dealership would look after the repairs of the truck (before I even brought it in)... that changed. Only 80% eventually covered - the repairs ended up costing me $250 which should have been completed at NorthStar before I ever received the truck in the first place (actually before it was ever even presented for sale) I can honestly say that this has been the worst car buying experience I've had to date. I actually truly think some of the staff need some much needed additional training... nobody seemed to know anything and I had to be the middle man to communicate between departments. I even submitted this review to the GM (Lee Ewasiuk) and had absolutely no response. I sincerely hope that other NorthStar customers haven't had such disheartening experiences. More