Northstar Hyundai

Terrible salesman skills, just got lied to repeatedly and were gonna keep my 200$ deposit. I put the deposits on a black caddie I was coming in to see the next day. Day of I was called and told the car I put were gonna keep my 200$ deposit. I put the deposits on a black caddie I was coming in to see the next day. Day of I was called and told the car I put the deposit on was sold already so they tried to sell me a red one. I asked for the car fax 2 times and never received them so I went to a family friend who is a go auto salesman on the south side. I then found out that red one had 17000$ worth of damages and was a basket case. Also found out the black one I originally wanted never sold in the first place. Needless to say I would not recommend purchasing from this dealer and I hope that trying to push the red one was worth the 80,000$ they lost since my boyfriend also got a mustang through the other dealer. I would give them a zero star but that’s not an option. Also the sales manager I spoke to didn’t seem to care when I came in just laughed like it was a big joke, no concern for the stressful run around they have caused me. More

I could not be more thankful for Chetan picking up the phone the day I called Northstar. I was in search of a new (used) vehicle, he listened to what I wanted and he and Trevor made it happen. The proces phone the day I called Northstar. I was in search of a new (used) vehicle, he listened to what I wanted and he and Trevor made it happen. The process was seamless and not an ounce of stress was had. I’m so pleased with my new car and it sounds crazy, but I’m a tad sad the process is over !!! Absolutely make the call and ask for Chetan. You won’t regret it!!! More

Just bought my used car here today to replace a vehicle written off in an accident. Staff were friendly and responsive to inquiries. Not too pushy when it comes to upselling (I had to stay within my settle written off in an accident. Staff were friendly and responsive to inquiries. Not too pushy when it comes to upselling (I had to stay within my settlement), and able to answer questions. Thanks, Chetan! More

Ali was awesome very friendly and will to help in any way possible Couldn’t have asked for a better sales man thanks for making my experience a fantastic one possible Couldn’t have asked for a better sales man thanks for making my experience a fantastic one More

They made my unfortunate situation better After sharing my experience I received a call from the Service Manager. He was very concerned about my experience and wanted to help. He listened to After sharing my experience I received a call from the Service Manager. He was very concerned about my experience and wanted to help. He listened to me, reviewed the documents and asked how he can make it right. He followed through on his word and helped me get $1700 back from Northstar Hyundai and recover $3800 from the warranty refund which I was entitled based on the contract. A total of helping me recover ~$5,470 from this nightmare. It’s still a loss but I feel a lot better about it and it is a loss I am willing to take. I think the dealerships forget how someone's car is their life line. It's how I am able to provide for my family, pay my mortgage, get food and visit friends and family. A new or newish vehicle is the third biggest purchase of my life: Mortgage, College, Car. We are dealing with years of expensive payments or hard earned savings that have a massive impact on every aspect of my life. I had a negative experience buying a used car from Northstar Hyundai. But once the right person got involved they finally made it right and I feel like both parties made the best of a bad situation. A few things I wish would have been different through the ordeal: 1. I wish they listened to the customer and slowed down, stop these high pressure fast sales tactics because being lied to, false advertising and adding in (illegal based on AMVIC’s All-in pricing policy) extras and fees makes you untrustworthy and ruins the entire buying experience that should be happy and exciting one. 2. I wish they would properly go through the needs and wants of the customer, people might be willing to pay a little more and feel better if someone just showed them different cars, what options they have, what is included, what isn’t, what is standard, what isn’t. Help people understand the true costs and the true product and help them make sure it will meet most of their needs. It feels like you negotiate something and then at the end they didn’t listen to a single thing you said you wanted and they present you with something that you didn’t talk about or that isn’t the best option for you. 3. I wish the customer care manager was better informed about the deal before calling to talk it through and resolve the problem. It was extremely insulting for someone to try and negotiate with me when they tell me untrue facts about how financing works, didn’t know the advertised price of the vehicle, didn’t even know what vehicle I bought, and had didn’t know how their warranty products cancellation works. 4. I wish it didn’t take sharing my experience on social media to make someone realize that what happened to me was handled wrong. It’s too bad that I had to cause a fuss (no one wants to be that person) just to be treated fairly and have a situation resolved where no one feels taken advantage of. More

Awesome experience with Sales and Service departments Picked up new 2020 Hyundai Kona Nov 21, 2019. Happy to deal with Ryan Lajeunesse, very knowledgeable with the Hyundai Kona. Patient when I asked q Picked up new 2020 Hyundai Kona Nov 21, 2019. Happy to deal with Ryan Lajeunesse, very knowledgeable with the Hyundai Kona. Patient when I asked questions regarding the vehicle and differences between the first model year(2018) and this one. Would recommend Ryan for your next vehicle purchase at Northstar Hyundai. Nicole Wicker was very helpful with the paperwork and signing of documents More

I have never had the type of service I received at North Hyundai. Shelly Leis and Jason are truly amazing. Wow!!! I will never take my vehicle anywhere else. Hyundai. Shelly Leis and Jason are truly amazing. Wow!!! I will never take my vehicle anywhere else. More

New vehicle purchase Just picked up new vehicle and very happy with everything. sales person(Chetan Veeranah) was very patient and helpful. Would recommend him as a sales Just picked up new vehicle and very happy with everything. sales person(Chetan Veeranah) was very patient and helpful. Would recommend him as a sales person. More

Service Department Excellence Easy, fast and clear! I was very happy to receive a video of my inspection with the mechanic - I literally felt as though I was right there with him. Easy, fast and clear! I was very happy to receive a video of my inspection with the mechanic - I literally felt as though I was right there with him. There was no waiting around. Friendly and attentive service from the staff. Quoted for other services needing to be performed and was not blown away by the price point. Northstar Hyundai is there for the customer for sure. More

SERVICE DEPARTMENT IS 2ND TO NONE !! THIS SERVICE DEPARTMENT IS 2ND TO NONE AND I CANT REMEMBER HER NAME BUT SHE DEALS WITH THE USED & NEW CAR DELIVERIES SHE ROCKS ! Karl maybe ? Kee THIS SERVICE DEPARTMENT IS 2ND TO NONE AND I CANT REMEMBER HER NAME BUT SHE DEALS WITH THE USED & NEW CAR DELIVERIES SHE ROCKS ! Karl maybe ? Keep up the Gr8 work ALL ! More