Northstar Hyundai

Bought a competitively priced used vehicle (BMW X5 35d) from Northstar. Their pre-release inspection showed an issue with an injector which they informed me of, and indicated they would pay the cost to hav from Northstar. Their pre-release inspection showed an issue with an injector which they informed me of, and indicated they would pay the cost to have BMW replace the injector. I never noticed any issue on the test drive. BMW did the work and I signed the paperwork showing that Northstar had paid $2000 for the repair. I was picked up at the airport after flying in from Calgary to pick the vehicle up. I can't say enough about Alek and the dealership for the way they treated me. These people earned 100% of my respect and deserve all 5 stars. More

I bought a $15 thousand dollar van. 9 days later the transmission quits working. Shareef was the salesperson and he will not answer any emails. Stacy in finance says they will pay me back the $200 de transmission quits working. Shareef was the salesperson and he will not answer any emails. Stacy in finance says they will pay me back the $200 deductible for the extended warranty . Now it's 5 weeks and the cheque she said was mailed out is still not here. .Doesn't take that long to recieve mail from Edmonton to Red Deer. DO NOT BUY FROM THIS CAR LOT !!! ONCE THEY HAVE YOUR MONEY THEY DONT GIVE A xxxx ABOUT YOU. !! More

Shady salesmen Me and my Husband went to look at a vehicle which was listed for $5277 that we ended up liking and were ready to buy. Once we sat down to go over the Me and my Husband went to look at a vehicle which was listed for $5277 that we ended up liking and were ready to buy. Once we sat down to go over the paperwork the price all of a sudden was $6071 even though Go Auto states right off their website "NO EXTRA FEES Other dealerships charge as much as $1,000 for “documentation” and “administration” fees, but we NEVER do. In fact, we don't charge you for any extra fees, period (besides taxes, of course). We don't like to play games. At Go Auto, you know what you're paying up front, EVERY TIME." We managed to come to a deal with the guy selling us the vehicle Shareef Kadri for $5800 and paid for the vehicle in full. After we paid we sat down to do the paperwork and Shareef came back and said "I was afraid this was going to happen" and said his boss wouldn't let him sell the vehicle for that price because it was just marked down yesterday. From my understanding, when you pay for something it's yours. Apparently not in their dealership. Shareef then said we would have to pay the $6000 and he would give us a VISA prepaid card for the excess. We disagreed and he continued to offer us VISA cards of higher amounts saying he would go across the street and purchase one out of his pocket which then pissed me off even more because I know as I'm sure many of you do too that they keep prepaid VISA cards at the dealerships to give to customers. He wasn't going to any store to grab a VISA. Lie after lie after lie. We still disagreed and I told him blatantly now I'm just pissed off with all the back and forth. They agreed to give us our money back which turned into a whole other scenario. We spent close to and hour at their til as they were having problems with their machine giving a refund that large. We understand technical problems happen and the girl at the til was great helping to get it sorted out with Interac however as this was going on the manager of the dealership then came to say he would sell us the vehicle for $5800 again. I imagine he was only doing this as there was customers lined up behind us waiting the entire time. So roughly two hours at the dealership and wasting our time he was then willing to give us the price which was originally given to us in the first place even though they said they couldn't sell it for that price. If he was wiling to sell it to us for that price in the end why all the drama in between? For the complete waste of time, BS and lies we still chose to walk away and will never go back. You don't sell your customer a vehicle and after they've paid the full price go back and change the price. Ridiculous! More

Was looking at a Kona to replace my Tuscan. The Hyundai site gave me an estimate of somewhere between $8000-$10000 for buy out. I configured the Kona I wanted. One of the salesman approached me. I told him site gave me an estimate of somewhere between $8000-$10000 for buy out. I configured the Kona I wanted. One of the salesman approached me. I told him what I wanted and then the drama began. Act 1: Wait at my table, I’ll go talk to the manager, etc etc. All age old sales tactics began. It is pathetic when you see through all this. But then the two produced a buy out value of $4000. As I walked away and decided to enjoy my Tuscan a bit longer, they started doing Act 2. I’ll get a new car when I find a salesman I can trust. Does Northstar have any? Jorge Arroyo Harlow is not in your list. Update it please. And his manager in March! She did not give me her name. More

Great remote negotiating from out of town! After having a negative experience at another dealership close to home, Northstar was just as advertised. No surprises once I agreed to the sale, no After having a negative experience at another dealership close to home, Northstar was just as advertised. No surprises once I agreed to the sale, no "mandatory" fees or charges. Northstar was more than willing to negotiate with me by phone and email and were fantastic once I arrived in town to take possession. More

All experiences with this dealership has been 100% for me. The salesmen are good but I am most impressed with the integrity of the service area mechanics in the back. me. The salesmen are good but I am most impressed with the integrity of the service area mechanics in the back. More

Caitlin seemed nice at first until I had some issues with prior damages that were supposed to be fixed. Very unhappy with the service. Still dealing with the issues now. prior damages that were supposed to be fixed. Very unhappy with the service. Still dealing with the issues now. More

I had a great experience from beginning to end. I would definitely recommend Northstar Hyundai . Chetan helped me find a vehicle suited to my needs, and Nicole in finance processed the deal quickly I would definitely recommend Northstar Hyundai . Chetan helped me find a vehicle suited to my needs, and Nicole in finance processed the deal quickly and had me out the door in no time. Thank you both !! More

Ryan was great to deal with he was honest upfront with what he was able to do or not do. He gave us the space to feel comfortable with our test drive and the information to understand the vehicle. Altho what he was able to do or not do. He gave us the space to feel comfortable with our test drive and the information to understand the vehicle. Although we could not get to a deal I would recommend Ryan with out question. More

Terrible salesman skills, just got lied to repeatedly and were gonna keep my 200$ deposit. I put the deposits on a black caddie I was coming in to see the next day. Day of I was called and told the car I put were gonna keep my 200$ deposit. I put the deposits on a black caddie I was coming in to see the next day. Day of I was called and told the car I put the deposit on was sold already so they tried to sell me a red one. I asked for the car fax 2 times and never received them so I went to a family friend who is a go auto salesman on the south side. I then found out that red one had 17000$ worth of damages and was a basket case. Also found out the black one I originally wanted never sold in the first place. Needless to say I would not recommend purchasing from this dealer and I hope that trying to push the red one was worth the 80,000$ they lost since my boyfriend also got a mustang through the other dealer. I would give them a zero star but that’s not an option. Also the sales manager I spoke to didn’t seem to care when I came in just laughed like it was a big joke, no concern for the stressful run around they have caused me. More