Northstar Hyundai

unprofessional and horrible service department Here is my story with this dealership. I booked my appointment about a week in advanced. I asked the lady of the service department if they had anythi Here is my story with this dealership. I booked my appointment about a week in advanced. I asked the lady of the service department if they had anything earlier than 7:30am. She replied that I could leave the keys in the drop box at front and leave the car. On the day of the servicing, I arrived early as I stated, and dropped my keys and left my car in front of the service department doors. After hours without hearing from the dealership, I called to ask for an update on my repair. Guess what, they did not check the drop box for any keys and my car has been sitting in front of them for hours. It is ridiculous that I had an appointment and I followed their instructions exactly and I am screwed this way. Apologies was all I got, when the error is going to cost me time, patience and money. Now I wait until they can provide me with another update on my servicing for my car. Needless to say, I will never come back here and will never recommend this place. In fact, I will go out of my way to not bring them business. Update The service was completed now. On Friday September 1, 2017 I arrived at the dealer at around 4:30 pm. The rude receptionist from the service department asked me my last name and proceeded to look for the paperwork of my vehicle. Earlier that day a man named, Shafeel stated that the vehicle was going to be ready by 4:30 pm that day. This is after, I turned down the major servicing because of the bad quality of service. The receptionist then went into the service garage and talked to Shafeel. She then told me that 10 more minutes was necessary. Okay I stated. After waiting for around 20 more minutes I asked her if there was another update, she proceed to go to the back again and talked to Shafeel. She came back and said that she still does not have the paperwork and that she needs it to complete everything. 5 more minutes and Shafeel came out and greeted me. He showed me the invoice for the fall special. The fall special was completed and one recall was completed as well. The most important recall that I was promised it would be completed was not completed because parts were ordered. Shafeel gave me the total amount for the day and said I would have to book another appointment for the outstanding recall. I stated no, I will not have servicing in this dealership. He said ok. I checked the invoice for the sake of it only. Please note that I have several cracks on my windshield and other dealerships have stated that I needed to change it soon. However, this time the vehicle report card said my windshield was "good". This just shows how bad everything is in this dealership. I am not sure if they actually changed the oil or did anything for that matter. I was mad at the time and just wanted to get out of there so I went and grabbed my car. The inside was slightly more dirty, the clock was reset and they left complimentary Bluetooth headphones. Thank you Northstar Hyundai for the horrible experience I will most definitely never give you another try. Sad because my recall has to be completed by another Hyundai dealer but I rather die than go to your dealership. FYI the headphones were not enough for the horrible experience and the extra time I need to fix your mistake. More

Great dealership Good customer service. A large inventory. Easy financing. Good service. Highly skilled sales people. Friendly atmosphere. They do not force you to buy Good customer service. A large inventory. Easy financing. Good service. Highly skilled sales people. Friendly atmosphere. They do not force you to buy from there. You buy things only if you like it More

bad experience Was told my vehicle was ready on Friday. Set up Pick up date/time for Saturday at 1000am. Arrived at 1000 am, was routed through financing for paperwo Was told my vehicle was ready on Friday. Set up Pick up date/time for Saturday at 1000am. Arrived at 1000 am, was routed through financing for paperwork. When done was handed over to salesman who then informed me That vehicle Is not ready? Was told to come back in a few hours? Came back at 200pm. Walk around vehicle and found scratches. Had to book vehicle in service for Next Wednesday to dix scratches. On Monday notices vibration at certain speeds. Vehicle Is still in the today, no new updates was told maybe a tire problem? Very unhappy with purchase. Wife thinks we bought a lemon. More

Completely shady, unprofessional & unethical I can't stress this enough - avoid this dealership at all costs or you will regret it!!! Made a purchase, did not leave with car. Had immediate remors I can't stress this enough - avoid this dealership at all costs or you will regret it!!! Made a purchase, did not leave with car. Had immediate remorse, as the deal was to be dealer invoice pricing $23,000-ish & next thing we know it's $31,000. Went home, looked over contract & decided it was insane to go through with it. We got hosed big-time. Sat down the following day with Trevor & he seemed good, though resigned to the fact that we had found a vehicle elsewhere for a much more reasonable price. When asked, he said we did not need to sign paperwork cancelling the deal and he'd have them refund the $2,000 down payment the following morning. Nope. It took days! In the meantime we got to calls asking how we liked our purchase!!!! Huh? We had canceled! We didn't have the car!! What on earth is going on over there? I called to express my displeasure at their dishonest practices in trying to force a sale through & the Sales manager tried being sneaky pretending at 1st he didn't know what I was talking about, then nastily said we couldn't get out of the deal. After I informed him by law we have 5 days, & I would contact AMVIC, the APA & take any necessary legal action if need be, he actually laughed at me...seriously. We later got ahold of Trevor insisting he put my $2,000 back on my credit card & told him we required an email from him acknowledging the cancelled deal. He actually followed through, finally, days after he'd initially said he would. Then suddenly the bank calls the dealership we eventually purchased from, telling them Northstar had already PUT IN FOR & RECEIVED the money for our financing & therefore they could not complete our financing at the other dealership!!!! Those vile, sneaky xxxxxxxx!! This is highly unethical, not to mention fraudulent!!!! Northstar is actually doing everything they can to make our lives xxxx because we backed out (& rightly so) on a terrible deal with a disgustingly unethical dealership. Beware of this place! Actually, stay away from GoAuto completely or risk getting screwed. More

Seamless process Quickly and painlessly acquired a new Ultimate 2017 Tuscon. I don't recall a better experience buying a new car, where you're involved with the sales Quickly and painlessly acquired a new Ultimate 2017 Tuscon. I don't recall a better experience buying a new car, where you're involved with the sales staff getting all the help you need, while also feeling like you drove that thing out of there yourself! Special thanks to Dominic Constantine for the kind introduction, thorough yet perfectly brief answers to any questions I had, and an interpersonal connection I won't forget. Thank you! Will recommend for sure. More

Awesome Team! The service team is amazing! We love Northstar Hyundai so much that we drive from the south side for all our service appointments! A shout out to Mike The service team is amazing! We love Northstar Hyundai so much that we drive from the south side for all our service appointments! A shout out to Mike, the service manager who is always friendly and helpful. More

Excellent Service Department with Friendly Staff Our 2013 Santa Fe sunroof was shattered while driving on the highway. My wife and I were able to book a time to have the damaged sunroof replaced with Our 2013 Santa Fe sunroof was shattered while driving on the highway. My wife and I were able to book a time to have the damaged sunroof replaced within days. There were no unforeseen issues or holdups and everything went smoothly. We were also able to get a quality Hyundai loner vehicle at no cost to us. We were also very impressed with Dan Gunderson in the service department as he was very friendly and looked after us professionally keeping us updated on the progress of the new sunroof being installed. More

Quick and helpful Had a great experience with Ryan letting me know every stage of where my purchase for the vehicle was at. Knowledgeable on his vehicle and always had Had a great experience with Ryan letting me know every stage of where my purchase for the vehicle was at. Knowledgeable on his vehicle and always had a positive attitude where you felt welcomed to the place. I strongly recommend to visit this place where they actually make you feel important. More

Awesome Service Year After Year My wife and I have had three Santa Fes from Northstar over the years. The service was always great and friendly. Nothing was too much trouble. In 2013 My wife and I have had three Santa Fes from Northstar over the years. The service was always great and friendly. Nothing was too much trouble. In 2013, my wife stupidly sold her santa fe and bought a Ford Explorer, big mistake. So we went into Northstar couple of weeks ago and we were delighted to see the same staff still there five years later, that's the sign of a well run operation. She took a test drive and had a great experience, the guys remembered us. Of course we'll be purchasing a new vehicle there in a few weeks when she sells her Explorer crap. Looking forward to seeing Neil again as our service advisor lol. You cannot do any better than these guys. More

Magical Friendly environment and people. Ryan made the process easy and painless, even taking me to the registration office to ensure I got my plate. They wer Friendly environment and people. Ryan made the process easy and painless, even taking me to the registration office to ensure I got my plate. They were able to get me the car next day as I needed it for work. Go see then if you want great service. More