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Northstar Ford Calgary - Service Centre
Calgary, AB
2,395 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,395 Reviews of Northstar Ford Calgary - Service Centre
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April 06, 2016
Nailed It!!! I have dealt with almost all service advisors at this facility, and although some of the issues with my new truck were frustrating, all advisors at on I have dealt with almost all service advisors at this facility, and although some of the issues with my new truck were frustrating, all advisors at one point or another made my situation a comfortable one. Always done on time, and always a solution. This time around, Scott, well done!!!! Thank you Fiona, Mike, Lynn and all techs I have met along the way. More
by CJCURTIS
Verified CustomerEmployees Worked With
Scott Lepsenyi, Nathan Epp, Fiona Rea, Lynn Edwards, Damian Banick
April 06, 2016
Made my experience better! Mike Todd, Service Advisor, did a fantastic job explaining the issue on my 2011 Ford Fusion and going the extra mile to talk to Ford about any warrant Mike Todd, Service Advisor, did a fantastic job explaining the issue on my 2011 Ford Fusion and going the extra mile to talk to Ford about any warranty responsibility as well as reviewing the previous repair to ensure that the right diagnostic steps were taken. I greatly appreciate Mike's efforts to make this repair experience a good as possible. I will recommend Northstar Ford Calgary's service department to everyone! I would however also like to express my dissatisfaction with Ford Motor Company for not offering any assistance for the repair of a power transfer unit on a 2011 Ford Fusion Sport model (top of the line at the time) with less than 76,000kms...only because the five year warranty period had expired. Please pass along these comments to Ford...I will not purchase another Ford, ever! You do not want to stand behind your vehicles, I do not need to own any of your vehicles! More
by Peter Pazienza
Employees Worked With
Mike Todd
April 06, 2016
Great as always We are always happy with the friendly service we get here. They do awesome detail cleans and are very personable every time we come in. We are always happy with the friendly service we get here. They do awesome detail cleans and are very personable every time we come in. More
by CASSYGUEVARA
Employees Worked With
Fiona Rea
April 06, 2016
Northstar Ford is great! I bought a 2014 Escape there almost 2 years ago. Dealing with them has been great, right from the purchase through the regular servicing. They have gr I bought a 2014 Escape there almost 2 years ago. Dealing with them has been great, right from the purchase through the regular servicing. They have great, friendly staff who I feel have treated me honestly, with no fuss, from the Sales staff, Service Advisor, Shuttle drivers - it's all been great! More
by MIRA
Employees Worked With
Fiona Rea
April 06, 2016
Excellent service. Great job guys. The invoice amount was exactly what you estimated. Service counter was efficient and friendly. There were no surprises during the repa Great job guys. The invoice amount was exactly what you estimated. Service counter was efficient and friendly. There were no surprises during the repairs. I am very satisfied. More
by BHEINSEN
Employees Worked With
Scott Lepsenyi
April 06, 2016
"Excellent service" Best of the best staff we ever dealt with. Mitch {service writer}and the service manager went above and beyond to make sure our vehicle was ready in t Best of the best staff we ever dealt with. Mitch {service writer}and the service manager went above and beyond to make sure our vehicle was ready in time. More
by SHARICKF
Employees Worked With
Scott-detail Martin-sales, Barb Contardo, Mitch Coppieter, Rob Meade, Chelsea Lucardie, Francis Nair
April 06, 2016
transmission oil leaking I got an appointment very fast. I was told what was the problem and they fixed it few days after I was there to change my winter tires. I am very I got an appointment very fast. I was told what was the problem and they fixed it few days after I was there to change my winter tires. I am very sastified. Claudette More
by CFARACHE1
Employees Worked With
April 05, 2016
fast and efficient service Fiona was very knowledgeable about all aspects of the process of the oil change for my Ford Explorer. This was the first oil change on my vehicle, and Fiona was very knowledgeable about all aspects of the process of the oil change for my Ford Explorer. This was the first oil change on my vehicle, and the entire process was absolutely without any problem. I also had my winter tires taken off and summer ones put on. She advised me to return in 100 km to have them retorqued. It was a pretty minor service appointment, but it sure put me at ease knowing how complete a service will be in the future. More
by DVBLOM
Employees Worked With
Fiona Rea
April 05, 2016
A great experience Fiona went above and beyond to ensure that I had the best customer experience possible. She definitely is an assest to the company. She is one the mo Fiona went above and beyond to ensure that I had the best customer experience possible. She definitely is an assest to the company. She is one the most knowledgeable and helpful service advisors I have met. More
by BCONTARDO
Employees Worked With
Fiona Rea
April 05, 2016
Recall Lynn was very courteous ... answered all my questions .. great to deal with took a long time for the parts to arrive for my recall. Bye Lynn was very courteous ... answered all my questions .. great to deal with took a long time for the parts to arrive for my recall. Bye More
by JJMCDONALD
Employees Worked With
Lynn Edwards
