Northstar Ford Calgary

Jasleen Parmar and Brittany Fjellstad addressed my concerns with the Diamond Kote warranty right away. They were quick to respond, highly attentive, and kept me informed throughout the entire process. concerns with the Diamond Kote warranty right away. They were quick to respond, highly attentive, and kept me informed throughout the entire process. Thanks to their efficiency, I received replacement key fobs within a week of my initial contact with them. More

The dealership is very professional and the work they perform is first rate. Very easy to obtain an appointment. perform is first rate. Very easy to obtain an appointment. More

She said she was order me a Ac belt under warranty as soon it comes in she would called me. She never did after 2 1/2 weeks She totally forgot but lied to me I didn’t forget. I asked her how long does i soon it comes in she would called me. She never did after 2 1/2 weeks She totally forgot but lied to me I didn’t forget. I asked her how long does it take for her to come in? She said well they just didn’t have because you have to order it like you said, but she did. I talked to the parts. They said they could be here within a day or two always . Not impressed with Britney either this morning because she says over changing systems over Christmas this appointment. The first appointment was in January well after that. Not impressed it all. More

Probably one of the worst customer care people I have ever dealt with is Britney . This dealership is super bad where it comes to customer care and Britney drives it to a new low level of service . I fou ever dealt with is Britney . This dealership is super bad where it comes to customer care and Britney drives it to a new low level of service . I found her very aggressive and condescending. I’m surprised she has a job in that area of “ Service Advisor “ More

I recently bought from a private seller a Ford Mustang Convertible that had a provincial insurance inspection claiming that the car was “road worthy” in all details. Experiencing an engine vibration I too Convertible that had a provincial insurance inspection claiming that the car was “road worthy” in all details. Experiencing an engine vibration I took to NorthStar Ford. And they found all the problems with the car. That inspection was inaccurate (and I thing fraudulent). Their sympathy for my plight was obvious. From Diana, my Service Advisor, all the way to the top Service manager and back down to the service technicians, they all made their best efforts to fix my car. From the front to the rear suspension, steering and brakes. They repaired it all. As the Service Manager explained “...at least the car is not trying to kill me now!”. While the time and money were a factor, it was the quality of work and the customer service that made it all worth while. I can happily recommend NorthStar Ford to anyone who needs their Ford repaired. More

Adam was excellent! He was very attentive to my needs in acquiring the exact part and installing it. Plus I was treated like a queen!. He is a fine gentleman and He was very attentive to my needs in acquiring the exact part and installing it. Plus I was treated like a queen!. He is a fine gentleman and I would highly recommend him for a good raise!! More

Many stories over quite a long period of time all summarize the following way… “ There has to be a better place to do business someplace”. summarize the following way… “ There has to be a better place to do business someplace”. More

This dealer ship is a nightmare to deal with, the service manager clearly no mechanical background. After my engine was reaclled and this Ford dealership replaced it had never sounded or worked the same. Thi manager clearly no mechanical background. After my engine was reaclled and this Ford dealership replaced it had never sounded or worked the same. This dealer ship has give me the run around and keeps misdiagnosis the issue. I don't think this ship employs a red seal mechanic. Please do not buy from here or go here for your services. More

Booked an oil change and was offered a complimentary vehicle pick up and drop off from my home. Vehicle picked up on time at 9am, received a text at 3pm that vehicle was in the shop and expected to be r vehicle pick up and drop off from my home. Vehicle picked up on time at 9am, received a text at 3pm that vehicle was in the shop and expected to be ready by 5pm and I would be hearing from another person later about the delivery to my home. At 6:30 had not heard from anyone and forget about trying to reach anyone at that time. Unbelievable to leave me without my vehicle for 24 hours, major breakdown on their behalf. How does this happen ? Beware, this should never,never have been allowed to happen. More

Not at all impressed with their change to get rid of their shuttle service!! They got rid of their drivers and expect you to take an Uber now. This sucks, especially if you don't remember to have yo their shuttle service!! They got rid of their drivers and expect you to take an Uber now. This sucks, especially if you don't remember to have your cell phone with you. Went thru 45 mins of cancelled Uber drivers before one eventually decided to come to the dealership. Ford is just cheaping out, not only on its customers, but also by axing their employees too. More