Northstar Ford Calgary - Service Centre

Great Service I was really impressed with the sales staff when dropping off/pick up my car. All staff were pleasant, friendly and acknowledge my presence. I think I was really impressed with the sales staff when dropping off/pick up my car. All staff were pleasant, friendly and acknowledge my presence. I think I was offered coffee/water 3 times by different staff. Brittany was informative on what my car was in for, the process, the costs associated and advised of other cross sale opportunities in a non pushy way (which I accepted). Being in customer service, I look for it and was blown away by my experience. I would recommend to others. More

Routine 6 Month Service Courteous knowledgeable service staff helping to recommend required and recommended preventative maintenance. Mechanics are expert and get it right t Courteous knowledgeable service staff helping to recommend required and recommended preventative maintenance. Mechanics are expert and get it right the first time. This is lower cost in the long run than lower cost service centre's who may make mistakes requiring return visits which are costly and waste time. Also, if the quality of the care is in question then so is the reliability of the vehicle which could be both costly and dangerous in some situations. More

Amazing staff. The servic manager Rob was awesome. So long story. Got left hanging by Maclan Ford over a leaky tire. Called in to Sam and she said, come in and we will top up your flat tire. While I wa So long story. Got left hanging by Maclan Ford over a leaky tire. Called in to Sam and she said, come in and we will top up your flat tire. While I was waiting inline Rob came over and started talking and being friendly. He was so engaged in his business it was unbelievable. Once I was in and he saw I had a baby seat in my car, he stated"we can't have this guy driving around with his kids and a leaky tire". I was like WOW. He spoke with Scott and found out if they had any cancellation and to figure out a way to squeeze me in. This was all on my lunch break. He wouldn't let me leave till the tire was fixed and ensured I'd be back at work on time. I got to my store in nick of time as our xxx systems had just crashed on a busy weekend and we had abut 300 cx in the store. Thanks Samantha for getting me in for a top up, Scott for squeezing me in, and most importantly Rob, for engaging your customers, for taking the time to care for my family, and for being a fantastic leader!!!! It clearly shows when a true leader cares about what they do. Rob is a ideal leader in today's workforce. More

Very good Mitch in service was exceptional! Best advisor I have ever had! I would recommend him He was friendly, fast and went the extra mile. I will be ba Mitch in service was exceptional! Best advisor I have ever had! I would recommend him He was friendly, fast and went the extra mile. I will be back More

Friendly and Found the Solution to a Long running ABS issue. Brittany and the mechanic Mike worked on a long running ABS issue I had on my 2007 Ford Ranger. It's a bit of a tough one to diagnose and I had been Brittany and the mechanic Mike worked on a long running ABS issue I had on my 2007 Ford Ranger. It's a bit of a tough one to diagnose and I had been to Cdn Tire and looked on the internet but they were false leads. Mike managed to find the real issue was with the ABS module, and then provide a number of different solutions at different pirce ranges to address the issue. M More

2012 Explorer always taken care of. I bought my 2012 Explorer here and the sales team was great. They had my best wishes in their minds when I purchased. I've had my vehicle serviced for I bought my 2012 Explorer here and the sales team was great. They had my best wishes in their minds when I purchased. I've had my vehicle serviced for a tire swap and oil change. Great promotion. Timely service. 5 out of 5. More

Great first experience So this was my first visit at Northstar Ford. Booking my appointment was very easy, dropped off my vehicle as scheduled and was greeted professionally So this was my first visit at Northstar Ford. Booking my appointment was very easy, dropped off my vehicle as scheduled and was greeted professionally. Brittany was my service advisor, she was fantastic! Very thorough, friendly and helpful! I picked up my vehicle later that day as promised, I was again greeted by Brittany and proceeded to review my work order. My complete experience was fantastic. Thank you Brittany! More

Engine light on, oil change I stopped on my way home mon. 4:30-5:00, as engine light was on, busy time for you. Walked in& line up.service guy with neck tatoo s asked if he coul I stopped on my way home mon. 4:30-5:00, as engine light was on, busy time for you. Walked in& line up.service guy with neck tatoo s asked if he could help. Told him my concern & he walked out to my vehicle , checked it out & discussed what needed to be done.he then waited at the office until was my turn & told them what kind of appt I required . service on day of appt was good -service person was courteous , explained cost and how things would happen. Shuttle driver very pleasant always!! More

Super accommodating Ford Dealer I would like to grab this opportunity to thank Ford Northstar most especially their Service Advisor Scott Lepsenyi for the quality service and attenti I would like to grab this opportunity to thank Ford Northstar most especially their Service Advisor Scott Lepsenyi for the quality service and attention he has given me with my Explorer. I hope that the next time I come in, the same great service will given to me as well... Good job to the rest of the team of the service department! They are all great. More