Northstar Ford Calgary - Service Centre

My first oil change on 2015 F150 4X4 I bought this truck last Fall and took it in for my first oil change/check-up (don't drive it a lot :)). Scott and Service Manager Rob were both very I bought this truck last Fall and took it in for my first oil change/check-up (don't drive it a lot :)). Scott and Service Manager Rob were both very helpful & friendly. Couldn't have gone any better. Hoping that all of my service calls are similar!! :) More

Regular Service Went in for a regular service (oil/filter) and asked for alignment check. Service staff were extra vigilant and from noticing a noise on the test dri Went in for a regular service (oil/filter) and asked for alignment check. Service staff were extra vigilant and from noticing a noise on the test drive were able to repair (on warranty) a steering component. And fixed the alignment. Great performance. More

service was quick and informative. service was quick and informative and the shuttle service was quick .the car was returned earlier than it was promised. paper work was very quick. service was quick and informative and the shuttle service was quick .the car was returned earlier than it was promised. paper work was very quick. More

Tire Switch Out I brought my car in to switch out my winter tires for the summer ones. The service is always so efficient. I had a wait appointment and was in and out I brought my car in to switch out my winter tires for the summer ones. The service is always so efficient. I had a wait appointment and was in and out in one hour. Thanks again for all your great customer service. Krista More

F150 - Sync problem Mike & Scott went above and beyond to get my sync system functioning with my phone. We weren't certain it worked while in the service bay, but I am h Mike & Scott went above and beyond to get my sync system functioning with my phone. We weren't certain it worked while in the service bay, but I am happy to report once I was away from the various wifi hotspots interfering with the master reset, my phone did sync and I could once again use Bluetooth. More

Treated me great. Just like most people..we don't like to wait; however I don't mind waiting. My time there was reading a book..boom before I knew it my car was ready. Just like most people..we don't like to wait; however I don't mind waiting. My time there was reading a book..boom before I knew it my car was ready. Great service as they have improved how they can get clients in and out without too much fuss. More

Great Help I was having issues uploading the latest Sync updates. Mitch and the other service personnel went above and beyond to fix my problem. In spite of the I was having issues uploading the latest Sync updates. Mitch and the other service personnel went above and beyond to fix my problem. In spite of the fact that the Ford website was down for a period of time they still managed to have my car back to me the same day. Thank you so very much. Our thoughts and prayers are with your fellow co-workers in Fort McMurray. More

Exceptional Working in the Financial Services industry for an Asset Management firm, I have a career worth of experience in how customer service is a key differen Working in the Financial Services industry for an Asset Management firm, I have a career worth of experience in how customer service is a key differentiator in a business with abundant customer choice. Northstar has exceeded my expectations and at every interaction I found them to be very focused on the customer experience. I choose to service my vehicle at Northstar not due to convenience, or price, but on their commitment to their customers. Well done. I will be back! Rick Mackenzie More

Great service Had routine work done, along with a spring check-up. They found some issues that needed to be fixed, and it was accomplished under warranty. Scott gav Had routine work done, along with a spring check-up. They found some issues that needed to be fixed, and it was accomplished under warranty. Scott gave such great service and has a very positive attitude. He really made me feel that my business was appreciated. I got my appointment in a very timely manner too. More