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Northstar Ford Calgary - Service Centre
Calgary, AB
2,395 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,395 Reviews of Northstar Ford Calgary - Service Centre
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May 18, 2016
hidden shop fees I found a 12% fee on service to be very deceiving and an underhanded way to charge a higher price. when a price is posted or verbally given to a cust I found a 12% fee on service to be very deceiving and an underhanded way to charge a higher price. when a price is posted or verbally given to a customer it should be the total price with or without GST which is mentioned at the time. Just build the fee in or be equally upfront about it as your regular charges. hiding it in the fine print and mentioning that competitors do it to is a bad way to explain it to a customer. These hidden fees have caused me to look for future service elsewhere. I was not impressed. Thanks, Ralph Lombardo 403 512 7844 More
by LOMBA03
Verified CustomerEmployees Worked With
May 18, 2016
Very friendly Over all the service was very good as well as my service advisor Fiona, but when my tires were changed one of my hub caps was missing I have called em Over all the service was very good as well as my service advisor Fiona, but when my tires were changed one of my hub caps was missing I have called emailed and even went in to th dealership they keep telling me lemons ele will deal with it and get back to me no one has. I will call again but getting a good feeling., they are all friendly but I still don't have my hub cap back So for that reason my rating is lower . I do not want to spent my time calling I am busy like everyone ele The spring deal doe not mention the labor iextra charge More
by No
Employees Worked With
Fiona Rea
May 18, 2016
Great Service As Always Fiona Rea has been my service advisor for the past few years and her level of service has always been top notch. She goes the extra mile to ensure th Fiona Rea has been my service advisor for the past few years and her level of service has always been top notch. She goes the extra mile to ensure that my experience is always a good one and that I leave satisfied with the level of service each and every time. More
by BRAD_JOHNSTON
Employees Worked With
Fiona Rea
May 18, 2016
Great People/Service too slow. I think there could be better ways of being more efficient in the service department. My truck wasn't ready until 4pm for just an oil change and a tir I think there could be better ways of being more efficient in the service department. My truck wasn't ready until 4pm for just an oil change and a tire rotation. I had also brought my truck in because of rust on the front bumper. (which has nothing to do with rock chips) The truck has not even been in my possession for a year. No way it should have rust, not for a $80K vehicle. I also wanted the brakes checked to see why they were squeaking but they never found a solution for this problem. They only measured the brakes and they were fine. My brakes are still squeaking. Regardless, the body shop guy (can't remember his name) was extremely nice regarding my bumper rust and so was my service lady (Brittany). They did awesome. No problems with their customer service. I would have gave them 5 stars. In future why wait until the truck is done ins service and has to be driven to the body department. Have someone come and assess the vehicle while it's getting serviced to save time. Then the bodyshop person will then know before hand if or what should be done. In closing, this is why I like going to drive through oil change places. Quick and painless and I've never had an issue. This is also why I didn't get the maintenance package. With the dealership it takes a few days to get in and then you have to wait with no vehicle for the entire day which is a bit frustrating. More
by Jason C
Employees Worked With
May 17, 2016
Tire Change Brittany is always super helpful and pleasant to deal with. She goes out of her way to meet my needs as a customer and I look forward to seeing her ea Brittany is always super helpful and pleasant to deal with. She goes out of her way to meet my needs as a customer and I look forward to seeing her each visit. More
by jaymimuir
Employees Worked With
May 17, 2016
Fiona & Scott are fantastic Fiona & Scott worked to get me in and out as quick as possible. They were friendly, helpful and efficient. Excellent service and clearly focused on Fiona & Scott worked to get me in and out as quick as possible. They were friendly, helpful and efficient. Excellent service and clearly focused on customer needs as a priority. More
by DEANNANSMITH
Employees Worked With
Fiona Rea
May 17, 2016
Service Brittney is just great. She made the experience wonderful I can't wait to bring my vehicle in to her again. Wish I could buy a vehicle from her was ju Brittney is just great. She made the experience wonderful I can't wait to bring my vehicle in to her again. Wish I could buy a vehicle from her was just a pleasure More
by erin.mills29
Employees Worked With
May 17, 2016
Friendly and professional service I had a few questions of my maintenance plan and the service advisor (Brittney) was able to answer all of them. Great customer service Brittney! I had a few questions of my maintenance plan and the service advisor (Brittney) was able to answer all of them. Great customer service Brittney! More
by SANDRA R
Employees Worked With
May 17, 2016
Excellent service team and Rob is an awesome service manager Friendly staff, always helpful and always ready when booked. We have enjoyed our maintenance plan. Summer and winter I find the staff here are very Friendly staff, always helpful and always ready when booked. We have enjoyed our maintenance plan. Summer and winter I find the staff here are very supportive. B More
by DLDAY0
Employees Worked With
Rob Meade
May 17, 2016
Great job by Scott Good experience. Excellent customer service. I came in for an oil change and received good service. The oil pan cover screws were replaced as per th Good experience. Excellent customer service. I came in for an oil change and received good service. The oil pan cover screws were replaced as per the previous oil change where the cover was not reinstalled properly. Good work. More
by WROBEL02
Employees Worked With
Scotts Lepsenyi
