Northstar Ford Calgary

Chaotic Took my truck in to repair an issue I discovered two days after purchasing it from the used dept. After fighting with that department to cover the rep Took my truck in to repair an issue I discovered two days after purchasing it from the used dept. After fighting with that department to cover the repair, I was told on arrival that they hadn't received any information from used and that it would have to wait on their approval. Once the truck was in the they couldn't find the problem I had diagnosed, and instead of digging deeper to find a root of the problem, they just tossed me the keys. While the truck was at the dealership they were supposed to coordinate to have a door ding repaired as well. This was not completed. Finally, when I went to retrieve my truck, I found it parked so tightly with another customers vehicle that I could barely even get in, and a fresh scratch on the door handle from that fine park job. So, I'm left with an intermittent issue, a door ding, a new scratch and a day without my truck. I certainly won't bother to take my truck back, or make any future purchases there. I would tag the service advisor who tossed me the keys, but she was in such a rush I never got her name. More

Car Service They gave me a place to work while I waited for my car to be serviced. This was most helpful as my lap top needed to be plugged in. They gave me a place to work while I waited for my car to be serviced. This was most helpful as my lap top needed to be plugged in. More

Truck service Fiona received the truck for service. She was fast, efficient and thorough. I would highly recommend this location as I have had nothing but great ser Fiona received the truck for service. She was fast, efficient and thorough. I would highly recommend this location as I have had nothing but great service here. More

Always satisfied I am always happy to bring my Ford Escape 2011, to North star ford because i bought my vehicle from here and i am always very happy with the service w I am always happy to bring my Ford Escape 2011, to North star ford because i bought my vehicle from here and i am always very happy with the service work i get on my Escape. The Service worker, Brittany was extremely helpful and friendly. She kept me in the know with my last previous service work and didn't BS me in anyway. I always see improvements on my vehicle when i take it in to North Star. Thanks again for the service on the vehicle. Sergio More

Customer service at it's best! I took my Nissan Murano to the Collision Center for repair after an accident. When I arrived, was promptly greeted, a review of the repairs was done I took my Nissan Murano to the Collision Center for repair after an accident. When I arrived, was promptly greeted, a review of the repairs was done and a time frame given till completion. Everything was done - earlier than expected and my car looks like new! This team outdid themselves. Thanks to all that were involved in getting me back on the road again! More

Thorough, Pleasant and Efficient Cassandra received my truck a day early, (My choice to drop it off) informed me that my appointment wasn't until tomorrow (Which I already knew). She Cassandra received my truck a day early, (My choice to drop it off) informed me that my appointment wasn't until tomorrow (Which I already knew). She was very thorough on my check in steps and then called me back later in the day to say they had finished my vehicle. Very well done. More

Service My experience here was great. I dealt with Brittany, she was very pleasant and kept me up to date with everything going on with the car. Will recommen My experience here was great. I dealt with Brittany, she was very pleasant and kept me up to date with everything going on with the car. Will recommend this dealership to others. More

Service This was repeat service for an issue that happened after my regular service. Fiona helped to get it resolved to the best of her ability. This servic This was repeat service for an issue that happened after my regular service. Fiona helped to get it resolved to the best of her ability. This service was longer than normal as the parts needed to brought in from the US. When I picked it up, Rob Meade (Service Manager) was there to greet me and walk me through my service. Due to the length the vehicle was in due to the parts, Rob & Fiona went out of their way to make sure I was happy. More

Checking catalytic convertors. Having acceleration concerns which are related to the catalytic convertors plugging and placing back-pressure on the transmission. Problem solved pri Having acceleration concerns which are related to the catalytic convertors plugging and placing back-pressure on the transmission. Problem solved price to repair extremely high so didn't. More

No surprises I had brought my car in for regular service but hadn't made an appointment. Cassandra let me know they would do their best but because they were very I had brought my car in for regular service but hadn't made an appointment. Cassandra let me know they would do their best but because they were very busy she couldn't promise a time. She kept me updated about the status of the work on my car and it was done before the end of the day and the bill was exactly as she led me to expect. More