Northstar Ford Calgary

Top Notch Service Again I have nothing but positive things to say regarding my latest dealings with the service at Northstar Ford. As always I had the pleasure of de Again I have nothing but positive things to say regarding my latest dealings with the service at Northstar Ford. As always I had the pleasure of dealing with Fiona. She knew I was coming as my truck had been in the week before for diagnosis. She greets you with a genuine smile as always and efficiently had me checked in and my truck off for servicing. This service was a bit different as the truck had a recall issue, a weird sound coming from my tire area as well as a work order to have my sync system replaced as it has multiple issues. Fiona had pre- planned out everything after the diagnosis the week prior and was on the ball with her staff as to what bays and when and where the truck had to be. She constantly makes the experience so seamless for the customer and makes you feel %100 confident that everything will be done properly and as quickly as possible. Fiona told me it might be a 2 day Job, but knowing my out of town work schedule, as she always does- she along with her fantastic technicians had the truck ready by end of day. I continue to be blown away by the friendly, professional and efficient service I always get from the Northstar service department. Top Notch visit again and a big thanks to the whole Service gang! More

In & out I had a couple of bulbs out on my 2016 F150. It’s a little more work than pulling a bulb & replacing it. Tech was knowledgeable and estimated wait per I had a couple of bulbs out on my 2016 F150. It’s a little more work than pulling a bulb & replacing it. Tech was knowledgeable and estimated wait perfectly, all under warranty. Thanks Guys you Rock! More

Diagnosis fee?!?! Great check in and vehicle drop off as it opens up early and is first come first serve to aid with issues that spring up out of now where. If you need Great check in and vehicle drop off as it opens up early and is first come first serve to aid with issues that spring up out of now where. If you need to get a vehicle in for servicing this is very helpful. With that being said, they charge $180/ item just to diagnose an issue or problem. If you mention two or three problems, even if they are connected they charge you $180 for diagnosis of each issue plus time to repair. I do not have any issue with paying for technician time to fix an item but repairing the problem is in addition to this Diagnosis charge. So if your lights quit (Fuse) and you take it in without checking it yourself its going to be $180 +0.5-1hr (Or $3-$400) to fix one fuse! Not sure on the legality of this, or how it works with vehicle that are still under warranty as my truck is now off of! In addition, my heater fan quit on a day when it was cold out and I had meetings to attend so i dropped off my truck to get repaired will at work. Talking to one of the other guys on the shuttle and googling the issue while in the office it appears to be a COMMON problem that only takes 2 screws to fix yet (Heater Fan Module) when I discussed with the dealer they alluded that there was no common issue and still had to bill full rates + the $180 diagnosis fee or $190/screw + parts!! Friendly people, convenient locations in the NW, only worried about revenue for the dealership! More

Great first experience This was my first time taking my new to me Ford in for service. It was excellent from start to finish. My service advisor kept me informed the entire This was my first time taking my new to me Ford in for service. It was excellent from start to finish. My service advisor kept me informed the entire time. The shuttle driver ( can’t recall his name ) was very friendly. More

Excellent Staff are friendly and helpful! They ensure customer satisfaction and they care about the quality of their work. For my family, information is the key Staff are friendly and helpful! They ensure customer satisfaction and they care about the quality of their work. For my family, information is the key; they ensure that you are fully aware of the work needed, other than why you brought it in before starting maintenance/service. More

three month`s to repair two small factory paint defects! I like Ford products but this dealer ship has not helped Ford promote the company brand,by showing no compassion for their small customer or concern u I like Ford products but this dealer ship has not helped Ford promote the company brand,by showing no compassion for their small customer or concern until they receive a poor review,then and only then will you hear from them. They might take care of their corporate customers differently but I suspect that the backbone of any company is the customer that makes a vehicle purchase every three to five years. More

Friendly and Efficient It was my first time taking my vehicle to be serviced at Northstar Ford and everyone I came across was friendly and professional especially for 7:00am It was my first time taking my vehicle to be serviced at Northstar Ford and everyone I came across was friendly and professional especially for 7:00am! Brittany was great and quickly got everything setup and explained the details of my plan! More

Vehicle Maintenance I love the dealership and I love my service advisor Fiona... Fiona is super friendly and totally awesome... Always a great experience at NorthStar For I love the dealership and I love my service advisor Fiona... Fiona is super friendly and totally awesome... Always a great experience at NorthStar Ford... More

Ford Escape recall Very happy with Rob, Barb and Desiree in getting the parts I needed quickly for my recall as I did have a leake. Keep up the excellent service as I wi Very happy with Rob, Barb and Desiree in getting the parts I needed quickly for my recall as I did have a leake. Keep up the excellent service as I will certainly be a return customer as each one showed concern and professionalism in getting my problem solved. More

Vehicle Recall Service on 2010 Ford Escape Recently, Northstar Ford Calgary provided excellent service on a vehicle recall for fuel delivery module flange replacement on my 2010 Ford Escape. W Recently, Northstar Ford Calgary provided excellent service on a vehicle recall for fuel delivery module flange replacement on my 2010 Ford Escape. When some additional service was required as follow-up to the fuel delivery module flange replacement, Northstar Ford Calgary responded very quickly, professionally and effectively. During the additional service the Company completed a detailed analysis of the vehicle to ensure that any potential problems related to the fuel delivery module flange replacement were identified and resolved if necessary. All of this work was done as part of the vehicle recall service without charge. Cassandra Walker was the Service employee who coordinated all of the required work and related schedules. She was always very polite, friendly and professional. I extend my full thanks and gratitude to Northstar Ford Calgary and the Company's professional staff for the excellent services which were completed. More