Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Northstar Ford Calgary
Calgary, AB
2,684 Reviews
Northstar Ford Calgary Inc is a Ford dealership located in the Northwest in the Crowfoot area who proudly serve the City of Calgary and the surrounding communities.
The people of Northstar Ford are passionately committed to doing everything possible to keep our customers keys in their hands as many minutes a year as possible in order to live their lives. Their first and foremost goal at Northstar Ford Calgary is to make your car-shopping experience to be the best. You will quickly discover the entire staff knowledgeable in all things automotive especially in the Calgary area.
They proudly offer the very best in new and pre-owned vehicles at Northstar Ford Calgary. They maintain an easy-to-use searchable online inventory for customers to start their search, Or talk to the sales personnel, instead, to find that used vehicle of your dreams. Already own a car and looking to keep it running? Bring it to our expert car service . No job is too big or too small for them. Finally, chat with their financial department. They’ll make sure you get the right car loan or lease for your budget.
They look forward to serving you in all your automotive needs at Northstar Ford Calgary!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 8:30 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,684 reviews
June 11, 2018
Poor Planning on Their Part I was severely disappointed in my service with North Star Ford on Friday, June 8. We had to get our clutch repaired, and at the same time we booked in I was severely disappointed in my service with North Star Ford on Friday, June 8. We had to get our clutch repaired, and at the same time we booked in to get the Platinum detailing done. When we booked there was no indication that both of these services could be completed on one day. When we dropped off the car at 8 am on Friday, again nobody said this would be a challenge to complete both components of the service. My husband and I only have one car, so I walked for one hour from Montgomery to Silver Springs so my mother could drive me to the dealership - only to have them phone me at 4:30 to say my car's clutch had just been completed and they still had to do the detailing. They asked if I wanted to book in another date/time for detailing the car, to which I was extremely frustrated. If replacing a clutch + detailing takes 11 hours, why would you advise these could both be done in 9 hours? This was extremely poor planning on North Star Ford's part, and to compensate on their error I was offered only $50 off the detailing. Unacceptable. If you can't plan your servicing appropriately it's not my problem to get this done. Stay later to do the work you promised. We will be switching dealers to get our service done in the future as this dealership cannot appropriately plan their services and we pay the price as a customer. More
by LINDSAY.KRZEPKOWSKI
Verified CustomerEmployees Worked With
Cassandra Walker
June 11, 2018
Extreme Value Inspection Nothing found on inspection...hopfully if something major goes wrong within a few thousand kilometres...it will be under warranty!!It ends at 100,000 Nothing found on inspection...hopfully if something major goes wrong within a few thousand kilometres...it will be under warranty!!It ends at 100,000 km or July 30!That will be what makes up my mind about trading in/ or buying another ford truck!!! My truck is like new and has been very well maintained!!! More
by T.ANGELL
Employees Worked With
Chris Clarkson, Cassandra Walker
June 11, 2018
A Great Experience I probably went to a dozen car dealerships and met with even more sales reps but when I contacted Northstar I could tell they were a great dealership. I probably went to a dozen car dealerships and met with even more sales reps but when I contacted Northstar I could tell they were a great dealership. Kurt was an incredible sales rep that acted more like a trusted partner doing what he could to find me the right vehicle. Brian was excellent at helping me understand all of my options once I choose the right vehicle. Brett was very good at describing the warranty options. It was a great experience all around. More
by SMKUNN
Employees Worked With
Kurt Greve, Brett Barrow
June 11, 2018
Regular Maintenance Appointment Oil change, tire rotation, inspection, and detailing. All done well within the time allotted. Special xxxxxxto the detailing crew who made the car l Oil change, tire rotation, inspection, and detailing. All done well within the time allotted. Special xxxxxxto the detailing crew who made the car look new (my kids are their own special brand of disgusting!). More
by JASON
Employees Worked With
Fiona Rea
June 11, 2018
Fan Speed Control Switch The speed control of the blower on my truck didn't work and when I brought the truck in for servicing they said it was typically the resistor that nee The speed control of the blower on my truck didn't work and when I brought the truck in for servicing they said it was typically the resistor that needed to be replaced. I had to pay $155 for them to investigate the problem and confirm what they already knew. I'm sure it was the first thing they checked since it was a common problem. Then I had to pay another $220 to replace the resistor. I don't mind paying for someone to investigate a problem that is unique or rare but I feel I shouldn't have to pay for someone to confirm what is already suspected. I would understand having to pay the $155 If the resistor wasn't the problem and the tech had to do additional work to identify the problem. More
by wmsawchuk
Employees Worked With
Jennifer in Service
June 08, 2018
Lack of coordination. I dropped my truck three times only for one recall. First time I scheduled an appointment for the recall and dropped my truck in the morning, I calle I dropped my truck three times only for one recall. First time I scheduled an appointment for the recall and dropped my truck in the morning, I called them back in the afternoon to check the status, they told me they don't have the parts at that time and I have to schedule another time for the recall. After several days I got a message from Ford and told me parts already arrived I can drop the truck now. Then dropped the truck to shop again in the morning. Same i called them to check the status in the afternoon, they said sorry and they don't have parts in shop I have to come again. I don't understand if they didn't have parts why called me to drop the truck. The third time, they called me and said parts arrived. I scheduled a time and came again. When I came to shop they didn't find my appointment on their list. After a while they finally found my file in a draw and fixed the recall. More
by dwangfei
Employees Worked With
June 08, 2018
Service Fiona is Awesome: Always friendly and very helpful. Recommends but never “pushy” I always am able to trust what she suggests. My vehicle is read Fiona is Awesome: Always friendly and very helpful. Recommends but never “pushy” I always am able to trust what she suggests. My vehicle is ready when requested. More
by JOANNE.CHAWLA
Employees Worked With
Fiona Rea
June 08, 2018
Very pleased My vehicle delivered from service had a issue, Craig Langille made it 100% right, with zero effort on my behalf, I know it sounds cliche but, how very My vehicle delivered from service had a issue, Craig Langille made it 100% right, with zero effort on my behalf, I know it sounds cliche but, how very Mike Holmes of him🙂. What an excellent representative for NorthStar Ford! More
by Calvin
Employees Worked With
June 05, 2018
What an Amazing Crew!! George (Auto Body) is an amazing man! Very down-to-earth & genuine. Staff are amazing! Honestly, the best service I've had in my life! George (Auto Body) is an amazing man! Very down-to-earth & genuine. Staff are amazing! Honestly, the best service I've had in my life! More
by Michelle
Employees Worked With
Maureen Frison, George Thorne, Lauren Pfeiffer, Rachel Bulpitt
June 04, 2018
Ended up being fine Fixed a silicone boot but blew off minutes after leaving the lot. Luckily came back and there was still one diesel Service employee present who reconn Fixed a silicone boot but blew off minutes after leaving the lot. Luckily came back and there was still one diesel Service employee present who reconnected and glued it back together. It works now but was annoying at the time. More
by FOURYELLOWBARS
Employees Worked With
