Northstar Ford Calgary

Service advisor, Brittany, was the best. We had car trouble just before going to UK for 3 weeks. Brittany was great in a stressful time. She was methodical gathering info to troubleshoot the We had car trouble just before going to UK for 3 weeks. Brittany was great in a stressful time. She was methodical gathering info to troubleshoot the problem, with 7hr time difference, only communication option was email. Cost of repeat failure of evap canister and sensors was disappointing but Brittany’s efforts to communicate and attitude towards service made us feel valued and informed. The assumption is that certifications are current or at least closely supervised by those that are. The cost of diagnostics and replacing evap canister and sensors every 60,000 Km is not acceptable. If this was due to technician error or omission that’s bad, worse if design flaw. More

As usual great service Booking an appointment is easy - most times they can fit me in next day or when convenient for me - they have a shuttle but I take the free c train ti Booking an appointment is easy - most times they can fit me in next day or when convenient for me - they have a shuttle but I take the free c train tickets to get down town where I work then back to crowfoot to collect my truck - they do the work no fuss no hassle as I have a service plan - perfect More

Friendly and went above my expectations I brought my Escape in for a routine maintenance (I purchased the extended warranty package when I purchased my vehicle from Northstar Ford). I menti I brought my Escape in for a routine maintenance (I purchased the extended warranty package when I purchased my vehicle from Northstar Ford). I mentioned to Cassandra that the back hatch was loose when I pulled the hahdle to close it. It was not covered under warranty but they were kind and fixed it for me at no charge! More

First servive Oil change on new truck Excellent very helpful Cassandra was great she greeted when I arrived at the desk. I notified her that I was waiting around so she had a service tech Excellent very helpful Cassandra was great she greeted when I arrived at the desk. I notified her that I was waiting around so she had a service tech start right away to get me out within an hour. More

New truck F150 July 3rd 2018, picked up my new F150 Lariat v6 turbo 10 speed on June 8, almost a month ago sold to me by Ray and Clayton, both outstanding sales July 3rd 2018, picked up my new F150 Lariat v6 turbo 10 speed on June 8, almost a month ago sold to me by Ray and Clayton, both outstanding sales person with lots of knowledge and patience no sales pressure, just lots of visits and road test and many different combination to find the right truck. they have gone above and beyond to help me. Also very patient as i changed my mind so many times thank you guys. More

Great customer service Lauren Was very friendly and I had experienced great customer service and the way she deal with guests. I would highly recommed the North Star ford. T Lauren Was very friendly and I had experienced great customer service and the way she deal with guests. I would highly recommed the North Star ford. Thank u for great experience Lauren😊 More

Horrible experience overall Had my vehicle in 3 times for the same issue. They were unable to properly diagnose and over a week to get fixed. Came back twice after vehicle was “r Had my vehicle in 3 times for the same issue. They were unable to properly diagnose and over a week to get fixed. Came back twice after vehicle was “ready” and it would not even turn over in the parking lot. Absolutely horrible experience and will not be going back for anything from them ever again. More

Wonderful job on detailing of my car! Helpful, efficient, friendly service reps! Everyone was friendly and helpful! There was positive communication in person and by fun with a clear unde Helpful, efficient, friendly service reps! Everyone was friendly and helpful! There was positive communication in person and by fun with a clear understanding of cost and time involved. More

Service Freindly, good explaination, advise for future sevice, used check list and hand over it, very ontime in appointment and sevice time, care about costum Freindly, good explaination, advise for future sevice, used check list and hand over it, very ontime in appointment and sevice time, care about costumer to be satisfy. More

service Liane was professional and friendly, keeping me up to date on where my service and repairs stood and advising me of any options if required Liane was professional and friendly, keeping me up to date on where my service and repairs stood and advising me of any options if required More