Northstar Ford Calgary

Totally Aswesome and Brittany is a Northstar Star! I was as Toyota for 25 years and thing have gone bad there, especially lately. It was SO REFRESHING to come over to Northstar Ford, where people actu I was as Toyota for 25 years and thing have gone bad there, especially lately. It was SO REFRESHING to come over to Northstar Ford, where people actually CARE!! And Brittany... I only have GREAT things to say about her. Friendly, informative, and pulls strings to make things work out right!! She also makes sure to do the right amount of service. Not too little for things like safety, and not too much for things that might be pricey and unnecessary. Just right, and keeps me informed and allows me, with her, to come to a good judgement call on those sorts of things. Positive note on Warren too! He knows his part inside and out. Informative, helpful and like Brittany helps come to good judgement calls. Thanks ever so much. More

Awesome! I only take my Ford Focus into Northstar Ford Calgary for service! They're always extremely friendly on the phone, in person and even when it's super I only take my Ford Focus into Northstar Ford Calgary for service! They're always extremely friendly on the phone, in person and even when it's super busy, they're able to get me on my way as soon as they can. The whole team there is phenomenal :) More

Oil Change Employees found an oil leak while changing the oil and scheduled an appointment to have it fixed under warranty. The service was as stated and at the Employees found an oil leak while changing the oil and scheduled an appointment to have it fixed under warranty. The service was as stated and at the price quoted. More

Fixed the sunglasses holder Dropped m6 truck off for a quick fix on my sunglasses holder. The part had come in. Scheduled appointment was 7 am . I was up so dropped it off by 6. Dropped m6 truck off for a quick fix on my sunglasses holder. The part had come in. Scheduled appointment was 7 am . I was up so dropped it off by 6. Went and had breakfast then came back around 7. At 7:45 I enquirer about my truck that I could see hadn’t come in bays yet. The gal at the front wen5 and talked to someone and by 8:15 truck was done. When I booked the appointment I was told it would be very quick 15-20 minutes. A little disappointed in having to wait so long. The service ladies were very courteous ! More

Excellent Service Efficient service. Northstar knows what to do and gets it done. The service is professional and courteous. The shuttle drivers are excellent. I would Efficient service. Northstar knows what to do and gets it done. The service is professional and courteous. The shuttle drivers are excellent. I would recommend Northstar Ford. More

New F150 - Microphone not working on delivery date. My new F150 was delivered to me with the microphone not working from the get-go. I took it in to service centre on Mon Jul 9 and they were not able to My new F150 was delivered to me with the microphone not working from the get-go. I took it in to service centre on Mon Jul 9 and they were not able to diagnose the problem. They sent an email to Ford and I had to bring the vehicle in again on Thu Jul 12 to perform a "Pinpoint Test", I believe. Fortunately the problem was resolved on the second visit by replacing the microphone. My view is as follows: 1. Being a new vehicle the problem should have been detected by the Northstar during PDI. 2. Surely a Pinpoint Test should be a standard protocol and vital element of the diagnostic process and should not be necessary to refer the problem to Ford. 3. In my view, logically there could only be 3 main problem areas: Hardware, Software or Connectivity. I'd expect the hardware and connectivity to be relatively easy to test and instinctively I would have started off by testing the microphone because that was were the symptom presented, being totally unresponsive. The problem was also common to the phone and navigation systems. The service consultants that I dealt with were very polite, pleasant and professional. More

Not organized I had a new windshield installed at this location. When I took my truck into another location to get an oil change I had them look at a piece of cowli I had a new windshield installed at this location. When I took my truck into another location to get an oil change I had them look at a piece of cowling that had popped up. The dealership said they couldn't fix it because it was broken during the installation of my windshield, but I should take it back to where windshield was installed to have it fixed (Northstar ford) When I returned to this northstar ford the said they would cover it under warranty, but part needed to be ordered. After two weeks they called to say part had arrived and to book the appointment (which I did). I got another call a week or so later giving same info a d asking to book an appointment (to which I stated o already had). Later on, I had to change the appointment date to two days after the original appointment. To my surprise I got an email reminder for the original date of appointment. I called to confirm that this was an error and that I was still booked in for my actual appointment. They said yes, but then I got a call after the date of the original appointment saying that I had missed my appointment. By this point I was getting quite frustrated telling them I had cancelled and moved that appointment. They once again confirmed that I had an appointment the next day (as planned). They are very scattered at this location. Nothing seems to get done right the first time. Only positive is that their mistake was fixed, and person who inputted that i had dropped off my truck was efficient and kind. I wouldn't recommend this dealership to anyone. More

Always Positive and Outgoing with her customers We use Northstar Ford for our fleet service needs and I would say she is one of the reasons main we are so happy with the arrangement. We use Northstar Ford for our fleet service needs and I would say she is one of the reasons main we are so happy with the arrangement. More

Difficult review I brought my SUV in a for a small brake squeak when reversing. Tech machined rear rotors. Squeak came back the following day. Took it back, they machi I brought my SUV in a for a small brake squeak when reversing. Tech machined rear rotors. Squeak came back the following day. Took it back, they machined the front brakes. Obvious they really didnt have a clue where this is coming from. Picked up the SUV, go down the road and a real loud howling coming from front brakes. Took it back again. So far Im out over $300, squeak is gone but now more issues with the brakes that I have not had before I brought it in. They blame the front caliper and also told me the rotor machining left a lip on the all the rotors and I need new ones. So first caliper they installed failed, so they had to order another one. Some of this was under warranty and some was not. I understand that not all repairs will go smoothly and I judge the company on what they do when a mistake happens. Total time to get this repairs was about 3 weeks although some of that time was on me as I could not always get the SUV back the next day. What started out to be a simple brake squeak in reverse end up with a new caliper, 4 new rotors and pads. I truly believe they worked very hard to get this resolved, it ended up costing me more money that it should and the rest fell under warranty. I gave it 4 stars mainly because the service adviser, Jen, was awesome in this whole process, but I have to give the initial tech a zero and the last tech a 5 for finding the issue. Its difficult to point blame as it does no one any good. I appreciate they fixed it, brakes feel good, Im out over $400 but got 4 rotors, 2 front pads and a caliper and lots of frustration. More

Poor communication and service I was not impressed with service, communication and follow through regarding work to be done. Overall poor attitudes in service department with lack I was not impressed with service, communication and follow through regarding work to be done. Overall poor attitudes in service department with lack of concern. More