Northstar Ford Calgary

Oil change without tire rotation My very 1st visit with my new 2018 Ford Escape SE for an Oil Change- the tech was super pleasant and thorough! My vehicle was in and out within one h My very 1st visit with my new 2018 Ford Escape SE for an Oil Change- the tech was super pleasant and thorough! My vehicle was in and out within one hour as promised. This is a huge deal to me, (one that Metro Ford couldn’t commit to unfortunately), as I work split shifts between 4-16:00 hours M-F leaving me with only 1.5 hours free time everyday. The African Safari coffee was a nice treat! Also, I love the fact that you’re open on Saturdays too! Way to go Northstar! 👍 More

APIM analysis and replacement I had intermittent trouble with the Sync system. The screen went black quite often but would return. Assessment at dealer was difficult as the scree I had intermittent trouble with the Sync system. The screen went black quite often but would return. Assessment at dealer was difficult as the screen was always working when vehicle was taken in for servicing. When it finally did go, it was no longer covered under the 12M02 warranty extension. So, the cost of the replacement of the APIM was very high ($1770). I went ahead with the replacement and asked for the old part to be shown to me afterwards. At time of pickup I was told the old part had already been shipped to Ford in New York which I was amazed with the expediency. When spending so much money, I just like seeing the old part as a gut check. The fact it was gone makes me paranoid and feel like something is being hidden from me. Was the part actually replaced? Also, the lady at the payment counter was joking I had to pay so much. She says “ya I don’t buy vehicles with the bells and whistles for this reason”. Didn’t need to hear that. My wife and I own 3 fords (explorer, escape and mustang). I won’t be returning to this dealership. More

Big disappointment Radio and climate control trouble and took two appointments driving 500km each way to get checked then tell us our warranty is over because over 5000k Radio and climate control trouble and took two appointments driving 500km each way to get checked then tell us our warranty is over because over 5000k mileage More

Great work done on vehicle but very poor communication We have dealt with this dealership when it was known as crowfoot ford and service was excellent! Since new owners ( now NorthStar Ford ) it has gone d We have dealt with this dealership when it was known as crowfoot ford and service was excellent! Since new owners ( now NorthStar Ford ) it has gone down hill. Communication and delivery of information is Very poor. We had our vehicle in the shop ( Body and Service) for about a month after a collision. Prior to the Collision we had not had any troubles with our vehicle. While our vehicle was there we never received any updates as to how things were going, we were always the ones to inquire as to the progress. While the vehicle was in the shop, they had called to notify us that they were having issues with the battery. Instead of asking us if we had previously had issues with it or how old the battery was, they just told us that it needed to be replaced and what the cost was. We had replaced our battery about a year and half ago and had bought it from the dealership. I explained this to them and they said they needed the receipt. I explained it was in the glove compartment. We received 3 calls from them stating they could not locate record of receipt after looking with service and parts department. On each occasion specifically said AGAIN that it was in the glove compartment. After the 3rd time they finally listened. We just brought our vehicle back in for servicing and to look at an issue we were having. AGAIN they needed clarification on multiple calls as to what we wanted looked at . Dealing with this dealership is annoying and frustrating as I feel no one listens to what we are saying. The only reason we have been going there is because it is close to our house. We will be looking for another dealership to bring our vehicle More

Quick and affordable I don't know how they know when it is time for my oil change but they send me a reminder email to invite me to come in for service. I left my car the I don't know how they know when it is time for my oil change but they send me a reminder email to invite me to come in for service. I left my car the night before and although they said it would be ready by 4pm it was ready at noon. I think the price is fair for the work done. More

Awesome! I only take my Ford Focus into Northstar Ford Calgary for service! They're always extremely friendly on the phone, in person and even when it's super I only take my Ford Focus into Northstar Ford Calgary for service! They're always extremely friendly on the phone, in person and even when it's super busy, they're able to get me on my way as soon as they can. The whole team there is phenomenal :) More

Totally Aswesome and Brittany is a Northstar Star! I was as Toyota for 25 years and thing have gone bad there, especially lately. It was SO REFRESHING to come over to Northstar Ford, where people actu I was as Toyota for 25 years and thing have gone bad there, especially lately. It was SO REFRESHING to come over to Northstar Ford, where people actually CARE!! And Brittany... I only have GREAT things to say about her. Friendly, informative, and pulls strings to make things work out right!! She also makes sure to do the right amount of service. Not too little for things like safety, and not too much for things that might be pricey and unnecessary. Just right, and keeps me informed and allows me, with her, to come to a good judgement call on those sorts of things. Positive note on Warren too! He knows his part inside and out. Informative, helpful and like Brittany helps come to good judgement calls. Thanks ever so much. More

Frustrating! The service girl I spoke with while booking my appointment was extremely rude and didn’t like that I had questions about prices. It’s a consistent 6 d The service girl I spoke with while booking my appointment was extremely rude and didn’t like that I had questions about prices. It’s a consistent 6 days to get your vehicle booked in, even when you can’t drive your vehicle. The service girl told me to go to Cochrane instead and gave me incorrect information that their dealership is 10 mins from Crowfoot. The way the dealership books the appointments makes you leave your car there for the whole day- that is really inconvenient especially after waiting for 6 days to get in. They also lost or misplaced the part that I had on order, so I had to get it reordered. This whole experience was really time consuming, very frustrating, and solidified my distaste of Ford products. The competing dealerships in the Crowfoot area have lower labour rates, take actual service appointment times and a guaranteed pickup time. I bought my Edge from this dealership, and had previously serviced my Focus there years ago. I won’t be back after years of inconsistency and having paid too much money to be treated with such disrespect. More

Got all day? So, I drop my truck off the evening prior so they can get stared first thing in the morning….WRONG…. phone at 3PM …. sorry just got in shop… out at 4P So, I drop my truck off the evening prior so they can get stared first thing in the morning….WRONG…. phone at 3PM …. sorry just got in shop… out at 4PM. Simple job, should have taken an hour but took 9. Not impressed Northstar! More