Northstar Ford Calgary

Good at what they do They did a good job checking most items. Had put in for new wiper blades on the original request, but somehow it got missed. Wipers are clearly streak They did a good job checking most items. Had put in for new wiper blades on the original request, but somehow it got missed. Wipers are clearly streaking, someone should have caught this. More

Paint repairs We were directed a few years ago for repairs to paint damage to Northstar Ford collision repair shop. I am a car guy and have been totally unimpress We were directed a few years ago for repairs to paint damage to Northstar Ford collision repair shop. I am a car guy and have been totally unimpressed with every paint shop I have used in Calgary, so was expecting more of the same. However, from the friendly and helpful staff to the amazing paint job they did on our car with metallic paint (no colour mismatch at all) it was a very pleasant experience. I don't normally recommend repair shops but this is one exception. They just painted a small part for one of my cars and did a superb job again. Highly recommended! More

Good friendly service My service work was handled in a professional manner. All work that I asked for was done, problems identified with recommended future work set up. My service work was handled in a professional manner. All work that I asked for was done, problems identified with recommended future work set up. More

Great work done on vehicle but very poor communication We have dealt with this dealership when it was known as crowfoot ford and service was excellent! Since new owners ( now NorthStar Ford ) it has gone d We have dealt with this dealership when it was known as crowfoot ford and service was excellent! Since new owners ( now NorthStar Ford ) it has gone down hill. Communication and delivery of information is Very poor. We had our vehicle in the shop ( Body and Service) for about a month after a collision. Prior to the Collision we had not had any troubles with our vehicle. While our vehicle was there we never received any updates as to how things were going, we were always the ones to inquire as to the progress. While the vehicle was in the shop, they had called to notify us that they were having issues with the battery. Instead of asking us if we had previously had issues with it or how old the battery was, they just told us that it needed to be replaced and what the cost was. We had replaced our battery about a year and half ago and had bought it from the dealership. I explained this to them and they said they needed the receipt. I explained it was in the glove compartment. We received 3 calls from them stating they could not locate record of receipt after looking with service and parts department. On each occasion specifically said AGAIN that it was in the glove compartment. After the 3rd time they finally listened. We just brought our vehicle back in for servicing and to look at an issue we were having. AGAIN they needed clarification on multiple calls as to what we wanted looked at . Dealing with this dealership is annoying and frustrating as I feel no one listens to what we are saying. The only reason we have been going there is because it is close to our house. We will be looking for another dealership to bring our vehicle More

Oil change without tire rotation My very 1st visit with my new 2018 Ford Escape SE for an Oil Change- the tech was super pleasant and thorough! My vehicle was in and out within one h My very 1st visit with my new 2018 Ford Escape SE for an Oil Change- the tech was super pleasant and thorough! My vehicle was in and out within one hour as promised. This is a huge deal to me, (one that Metro Ford couldn’t commit to unfortunately), as I work split shifts between 4-16:00 hours M-F leaving me with only 1.5 hours free time everyday. The African Safari coffee was a nice treat! Also, I love the fact that you’re open on Saturdays too! Way to go Northstar! 👍 More

APIM analysis and replacement I had intermittent trouble with the Sync system. The screen went black quite often but would return. Assessment at dealer was difficult as the scree I had intermittent trouble with the Sync system. The screen went black quite often but would return. Assessment at dealer was difficult as the screen was always working when vehicle was taken in for servicing. When it finally did go, it was no longer covered under the 12M02 warranty extension. So, the cost of the replacement of the APIM was very high ($1770). I went ahead with the replacement and asked for the old part to be shown to me afterwards. At time of pickup I was told the old part had already been shipped to Ford in New York which I was amazed with the expediency. When spending so much money, I just like seeing the old part as a gut check. The fact it was gone makes me paranoid and feel like something is being hidden from me. Was the part actually replaced? Also, the lady at the payment counter was joking I had to pay so much. She says “ya I don’t buy vehicles with the bells and whistles for this reason”. Didn’t need to hear that. My wife and I own 3 fords (explorer, escape and mustang). I won’t be returning to this dealership. More

Big disappointment Radio and climate control trouble and took two appointments driving 500km each way to get checked then tell us our warranty is over because over 5000k Radio and climate control trouble and took two appointments driving 500km each way to get checked then tell us our warranty is over because over 5000k mileage More