Northstar Ford Calgary

Fiona was fabulous to deal with Warranty work on my 2013 Focus. Problem fixed in timely manner, no nonsense. Fiona was great to deal with. I will recommend this service dept for a Warranty work on my 2013 Focus. Problem fixed in timely manner, no nonsense. Fiona was great to deal with. I will recommend this service dept for all service concerns. More

Quick, Friendly & Honest We had a freak incident with our windshield, leaving us a bit in shock. Fiona was great to deal with from the initial call, all the way to the final We had a freak incident with our windshield, leaving us a bit in shock. Fiona was great to deal with from the initial call, all the way to the final pick-up. She kept us in the loop throughout the entire process. This was our first visit to Northstar, but we'll be back! More

First experience This is my first time to this location. Prompt reception. Car ready when they said it would be. Everyone was positive and helpful. No issues to rep This is my first time to this location. Prompt reception. Car ready when they said it would be. Everyone was positive and helpful. No issues to report More

Very Good Service Writer Mitch is the best I have come across at Northstar, informative and thorough at his job. I am still choked about coming here for four years and my prev Mitch is the best I have come across at Northstar, informative and thorough at his job. I am still choked about coming here for four years and my previous writer not giving me my free wipers that were included in my service package, had the previous person known that it would have saved me buying my own blades! More

Dealer review Our overall experience was very painless. We went to this dealership as they had the exact vehicle we were looking for. Salesman was a great communi Our overall experience was very painless. We went to this dealership as they had the exact vehicle we were looking for. Salesman was a great communicator and vehicle was ready when promised. Finance department seemed a bit pushy on the "extra" purchases and seemed surprised when we turned them down. All in all our experience was above average. Would recommend the dealership to others. More

Ford pickup driveline repairs This review is specific to the service manager and assistant service manager. I took my truck in for repairs to the 4x4 system. Isolating the problem This review is specific to the service manager and assistant service manager. I took my truck in for repairs to the 4x4 system. Isolating the problem turned out to be extremely tricky. Multiple return visits were required. The service manager and assistant service manager went a LONG way to make an unpleasant journey less difficult. They really stood by the me...Not going into the details, but these two guys were exceptional in their customer service! Problem did get resolved, and the invoice was adjusted as well. Thanks to the service team! More

Transmission diagnostic After initially having a transmission replaced, the transmission failed due to a loose bolt in the bell housing part of the transmission case causing After initially having a transmission replaced, the transmission failed due to a loose bolt in the bell housing part of the transmission case causing a hole and leaking fluid as well damaging the torque converter. Although the issue could not be resolved and pointed to a potential manufacturer error (improperly installed bolts on flywheel assembly) the NorthStar Service staff did their best to work with me. Although in the end there was no warranty or recourse, the team reviewed the damage and was able to assist by not charging for the work to determine the root cause. Understandably, the dealer cannot support a call for a manufacturer error after 6 years (Vehicle is 2006 Focus). The team at NorthStar has always been helpful and supportive and have maintained both my Ranger and Focus for the past 4 years. More

Regular Service Excellent service from the time I drove my vehicle into the shop. A complete inspection of the tire pressure, lights and battery were performed while Excellent service from the time I drove my vehicle into the shop. A complete inspection of the tire pressure, lights and battery were performed while I reviewed my previous service history with Scott. Recommendations based on the mileage of my vehicle were discussed. The service work was completed in a very quick time and I was e-mailed the service summary before I picked my vehicle up. All in all, a great experience at Northstar Ford. More

Very good service Fiona is very good at her job. My truck was done when promised which is important to me and one of the reasons my service work done there.Thanks job well done My truck was done when promised which is important to me and one of the reasons my service work done there.Thanks job well done More

service review Fiona is awesome - so efficient with an amazing memory. My car was done by the end of the day, which was certainly above my expectations! Fiona is awesome - so efficient with an amazing memory. My car was done by the end of the day, which was certainly above my expectations! More