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Northstar Ford Calgary
Calgary, AB
2,691 Reviews
Northstar Ford Calgary Inc is a Ford dealership located in the Northwest in the Crowfoot area who proudly serve the City of Calgary and the surrounding communities.
The people of Northstar Ford are passionately committed to doing everything possible to keep our customers keys in their hands as many minutes a year as possible in order to live their lives. Their first and foremost goal at Northstar Ford Calgary is to make your car-shopping experience to be the best. You will quickly discover the entire staff knowledgeable in all things automotive especially in the Calgary area.
They proudly offer the very best in new and pre-owned vehicles at Northstar Ford Calgary. They maintain an easy-to-use searchable online inventory for customers to start their search, Or talk to the sales personnel, instead, to find that used vehicle of your dreams. Already own a car and looking to keep it running? Bring it to our expert car service . No job is too big or too small for them. Finally, chat with their financial department. They’ll make sure you get the right car loan or lease for your budget.
They look forward to serving you in all your automotive needs at Northstar Ford Calgary!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,691 reviews
April 13, 2016
Great customer satisfaction Very friendly and courteous interaction with staff. All my needs were met. Prompt shuttle service to and from work. My vehicle needed to spend the Very friendly and courteous interaction with staff. All my needs were met. Prompt shuttle service to and from work. My vehicle needed to spend the night after further warranty work was required. A rental was provided no questions asked. More
by Terry T
Verified CustomerEmployees Worked With
Fiona Rea
April 12, 2016
Damage to car form just an oil change I had a simple oil change completed and returned to my car having damage on both sides of the side skirts. Apparently they had a couple stations that I had a simple oil change completed and returned to my car having damage on both sides of the side skirts. Apparently they had a couple stations that would jack up my car and damage it, but failed to notice and use the proper equipment. The film protection on the car was punctured and ripped, and the paint and metal underneath sheered off. I was told nothing of the fact when the car was returned to me, and noticed it only when washing my car afterwards. I feel bad that I have to put the service people's name down here since they were relatively friendly and seemed helpful in getting all the paperwork done, but someones name had to be put down, and I wasn't told who worked on my car. UPDATE: After sending an email to North Star and creating this email I was contacted by the service department and asked to go in to look over the damaged to my car. They ended up taking the days to fix the side skirts and reapply the film protection. I was told that my car required a ramp and couldn't use the normal jacks when servicing, and apparently the person who was working on my vehicle has left. It was nice of North Star to own up to the mistake and fix the problem, but the added inconvenience of losing my car for three days was quite frustration, and failing to report the damages to my car originally has left my trust in future visits shaky. More
by Jonathan
Employees Worked With
Lynn Edwards, Rob Meade, Damian Banick
April 12, 2016
Great customer service I seem to be lucky enough to deal with Lynn almost everytime I'm in. She's always fantastic, knowledgeable and outgoing. She really makes the trip up I seem to be lucky enough to deal with Lynn almost everytime I'm in. She's always fantastic, knowledgeable and outgoing. She really makes the trip up to the north side of town worth it. More
by CALVIN.CAMPBELL
Employees Worked With
Lynn Edwards
April 12, 2016
Great Service I have dealt with Fiona from Northstar for service many times. She's always extremely helpful with recommending what I need on my vehicle. I always ge I have dealt with Fiona from Northstar for service many times. She's always extremely helpful with recommending what I need on my vehicle. I always get my vehicle when promised ready to go with no delays. Thanks. More
by Anonymous
Employees Worked With
Fiona Rea
April 12, 2016
Oil Change & Regular Maintenance It was a little busier than usual as I dropped my Explorer off yesterday morning. Fiona explained that customers show up without appointments and tha It was a little busier than usual as I dropped my Explorer off yesterday morning. Fiona explained that customers show up without appointments and that can really bog down the process for those customers who have made appointments. Other than that, everything went pretty smoothly. Fiona discussed the number of remaining service appointments on my Ford Maintenance Protection Plan and advised of the appropriate mileage increments to make sure I can take full advantage of the FMPP. Received an oil change, machined rotors, cleaned brake pads, rotated tires - all completed before noon. More
by JASON
Employees Worked With
Fiona Rea
April 12, 2016
Oil change and put summer tires on. Your service people were very good. they got all work done in a timely manner and done properly Nalen was excellent. I explained how low warning alar Your service people were very good. they got all work done in a timely manner and done properly Nalen was excellent. I explained how low warning alarm kept coming on with the winter tires on vehicle More
by CHAYTS
Employees Worked With
Nalen Christensen
April 11, 2016
xxxxty service I booked my truck in roughly one week in advance for a standard service, that is to say oil change etc. I dropped the truck off ahead of my appointed I booked my truck in roughly one week in advance for a standard service, that is to say oil change etc. I dropped the truck off ahead of my appointed 8.30 time and was told the shuttle could take me to Crossiron mall as I live out of town. I was informed that the service center "preferred that customers do NOT wait " as they ( the customer service desk ) preferred that the customer not be " in their hair ". Now I know why.... after waiting 4 hours for a call, I finally called the service desk to be informed that my truck had not even been in yet. So why did I make an appointment then? What a complete and utter waste of my time. No calls from Cam Clark Ford. No Apologies. I wouldn't send ANY business there when there are so many other options... ( yes I got a service done at Northstar Ford. Fast. Curteous and prompt What more could I ask for ) More
by FLYCHICK
Employees Worked With
I dont know the employees name
April 11, 2016
Very efficient service! The service rep, Fiona, was very helpful and extremely efficient...I was on my way within minutes of dropping off my vehicle and didn't have to wait t The service rep, Fiona, was very helpful and extremely efficient...I was on my way within minutes of dropping off my vehicle and didn't have to wait to pick up my vehicle at the end of the day. More
by TCARSON
Employees Worked With
Fiona Rea
April 11, 2016
3rd service found it different to see the remainder of the windshield wash fluid in the vehicle instead of the usual top up. Was it an over sight? i quess I will found it different to see the remainder of the windshield wash fluid in the vehicle instead of the usual top up. Was it an over sight? i quess I will find out next time around at 29,000 K service. More
by WAJPRE
Employees Worked With
not sure
April 11, 2016
Bad situation turned to a great experience I brought my vehicle in for service, and in the process my cup holder was damaged. I was informed that it would take a couple of weeks for the part to I brought my vehicle in for service, and in the process my cup holder was damaged. I was informed that it would take a couple of weeks for the part to come in, and should only take about 1 hour install. 10 days later, I had an appointment to have the cup holder reinstalled. After 2 hours I was informed my front seats would have to be removed to install this part, and would take significantly longer. As this was not anticipated, and I needed to be somewhere shortly, this was a huge issue. The staff Northstar Ford had immediately addressed my concerns, apologized for the inconvenience and provided me with a rental vehicle within 30 minutes. I would say that because of this, a potentially bad situation was rectified and left me satisfied. I would definitely recommend this dealership to anyone, and will continually go back for all of my service/maintenance needs. More
by PETERPORCO
Employees Worked With
Fiona Rea
