Northstar Ford Calgary

As always the service dept. did a great job I had the pleasure of working with Brittany Fjellstad when I stopped into the service dept. Brittany made sure that the tire change that I booked in I had the pleasure of working with Brittany Fjellstad when I stopped into the service dept. Brittany made sure that the tire change that I booked in for was done , and kept me up to date on the work .The technician working on my truck noticed a small brake issue when test driving , I was informed of the issue by Brittany and the problem was solved and I had keys in my hand at the end of the day . The customer service I always receive is what keeps me coming back More

Very pleasant and satisfying Took my 2016 Edge in for Warranty work and was very pleased with the response I received. They were on it right away to take pictures of the faulty t Took my 2016 Edge in for Warranty work and was very pleased with the response I received. They were on it right away to take pictures of the faulty tail light section and forward it for warranty replacement approval. Also the hands free tailgate was not functioning. They asked a few important questions in a manner that did not put me on the spot or on the defensive. Received a phone call a couple of hours later with an update and arrangements for the shuttle to pick me up. Looking forward to my return visit to have the light bar replaced. More

service This is one of the best dealerships I have ever dealt with. As a Ford owner for the past 25 years I have dealt with many dealers and service personal. This is one of the best dealerships I have ever dealt with. As a Ford owner for the past 25 years I have dealt with many dealers and service personal. I was concerned with my initial conversation for this service appointment but once I arrived my fears were totally unfounded. All work was performed or scheduled with no problems at all. Cassandra Walker was incredible and went above and beyond to ensure everything was taken care of to my satisfaction. I would definitely recommend this dealership for sales and service. Overall an excellent experience. More

Service Advisor was great work done was poor Worked with the Service Advisor, Liane, who was great to get the vehicle in to check for the reported issue. Although the brand new vehicle, 3 months Worked with the Service Advisor, Liane, who was great to get the vehicle in to check for the reported issue. Although the brand new vehicle, 3 months old, is making smells like there is a camp fire happening under the hood, they looked into the issue and told us that there was nothing wrong with the vehicle. Told us they ran it and check it and it was OK. Hard to believe and now I have to take it to another dealer to confirm this, because it is still happening and is not right. This is the 2nd time I have taken my vehicle there to get service where it hasn't gone well. Last time they replaced lock nuts on the 3 year old vehicle because the technician said it was stripped. Wanted to charge me $85 for the issue. After I reviewed the original lock nuts when i picked it up, i was unsure what they were talking about. Service manager confirmed they were OK when i picked it up and they had to reverse the bill because i complained and asked him to look at it. Thank goodness I asked for the old nuts back to look at. Disappointing because we have 2 Ford vehicles and would prefer to not have to drive out of the area to get serviced. More

Brought my car in for a tire swap, and seasonal maintenance. THE CAR WAS BROUGHT IN AND A WONDERFUL YOUNG LADY NAMED BRITANY WAITED ON ME. SHE WAS VERY POLITE AND COUTIOUS. SHE DIRECTEC ME TO THE LOUNGE AND THE CAR WAS BROUGHT IN AND A WONDERFUL YOUNG LADY NAMED BRITANY WAITED ON ME. SHE WAS VERY POLITE AND COUTIOUS. SHE DIRECTEC ME TO THE LOUNGE AND I WAITED FOR THE SHUTTLE HOME.. SHE CALLED ME LATE AND EXPLAINED SOME OF THE FINDINGS AND WHEN I TOLD HER THAT I WANTED A SECOND OPTION, SHE WAS VERY HELPFUL. I APPRCIATE HELP BEING HELPFUL AND POLITE AND I WOULD DEFINITLY COME BACK. THIS IS A SERVICE INDUTRY AND THESE ARE ALL THE LITTLE THINGS THAT MAKE SENCE. THANK YOU. More

Service Went in for a brake inspection and tire change and ended up costing over $2k in service and labor, for broken lug nuts and hubs Went in for a brake inspection and tire change and ended up costing over $2k in service and labor, for broken lug nuts and hubs More

General Service Brought my F150 in for general service and maintenance. The service staff was professional and courteous. They communicated well on timing and servi Brought my F150 in for general service and maintenance. The service staff was professional and courteous. They communicated well on timing and services required and helped me with my concerns about the vehicle. More

Good Experience After having my vehicle detailed there were some scratches put on the side of the door and fender. When I brought this to the attention of the service After having my vehicle detailed there were some scratches put on the side of the door and fender. When I brought this to the attention of the service advisor, they were very quick to look after it and make it right. I've been going to this dealership for a few years and the service has always been top notch. More

Good experience Took my ford f150 and non ford car in for a servicing, tire swap over, and detailing. Efficient team (very professional service from Liane), done on Took my ford f150 and non ford car in for a servicing, tire swap over, and detailing. Efficient team (very professional service from Liane), done on time, reasonable price and excellent work and detailing. All work done was discussed prior and no hidden fees. Thanks Northstar! More

Great Service! Sales to shuttle driver to service and now body shop - owner should be proud of all staff. Excellent service by all. Thanks to everyone. Special kudo Sales to shuttle driver to service and now body shop - owner should be proud of all staff. Excellent service by all. Thanks to everyone. Special kudos to George, Body Shop Manager. More