Northstar Ford Calgary

Best Customer Service When I first got there I was helped by Liane. She was very pleasant to deal with. After I was done being checked in I had asked if the shuttle was aro When I first got there I was helped by Liane. She was very pleasant to deal with. After I was done being checked in I had asked if the shuttle was around. It was not, so I mentioned that it was fine that I would take the Ctrain. Right away Liane offered me Ctrain tix to work and back. I then got to work and was delighted that not much time after I got a call that the truck was done. Liane was awesome to deal with and made me want to come back to Northstar. Thanks very much. More

Efficient and reasonable rates A timely and very efficient process and team who kept to the advertised hour schedule for the service. It was also an extremely reasonable rate to pay A timely and very efficient process and team who kept to the advertised hour schedule for the service. It was also an extremely reasonable rate to pay. More

Helpful and efficient and relatively inexpensive Very helpful and efficient. I have been to Northstar Ford, the Crowfoot location, and they always treated me well. This continued again on my latest v Very helpful and efficient. I have been to Northstar Ford, the Crowfoot location, and they always treated me well. This continued again on my latest visit. Your team, mainly Liane, were able to get me in on short notice and were able to do the work for me in a timely and efficient manner.. I will continue to come back for service. Thanks again, E. Alex Brown More

Good, quick service Alex in service was very helpful. Had problem with my transmission when traveling in Alberta.. Northstar got it diagnosed accurately and repaired quic Alex in service was very helpful. Had problem with my transmission when traveling in Alberta.. Northstar got it diagnosed accurately and repaired quickly at less than their initial estimate. Got me back on the road, so far, so good. More

Awesome group of people, willingly offer service advice. Liane was extremely helpful in guiding and giving me the information I needed to be able to determine what type of service I should be requesting at Liane was extremely helpful in guiding and giving me the information I needed to be able to determine what type of service I should be requesting at this point in my vehicle's life cycle. The whole team is knowledgeable and very willing to assist. I always recommend my family take their vehicles to this location for service. More

Quick and painless maintenance work Took my vehicle in concerned about a worn wheel bearing. The next morning, the shop confirmed that the left wheel bearing was worn and they had the r Took my vehicle in concerned about a worn wheel bearing. The next morning, the shop confirmed that the left wheel bearing was worn and they had the repair completed before the end of the day. I've always had a 5-star experience at NorthStar and overall I still feel NorthStar delivers 5-star service. I only downgraded this maintenance experience to 4-star (I would give 4.5-stars if I could) because I was told the repairs were not covered under warranty so after my own investigation of my warranty coverage, I contacted Cassandra to discuss my confusion. I gave Cassandra 5-stars: She was courteous, solicitous, and quickly noticed something was not right. Within 15 minutes, Cassandra called back to tell me that the wrong part # was entered that flagged the non-warranty coverage and that the work would be covered under my warranty. I don't believe NorthStar is in the business of ripping customers off, but mistakes do happen and this mistake was quickly fixed with no questions asked. As a customer, don't be afraid to ask questions. More

Service was quick and friendly. Took Car in for oil change needed to wait, work was completed in a very timely manner. Cassandra Walker was very helpful and friendly. Took Car in for oil change needed to wait, work was completed in a very timely manner. Cassandra Walker was very helpful and friendly. More

Thanks Cassandra! Very friendly, thanks for showing me how to turn on the fog lights;-) Didn't have to wait long. Lady at the payment counter was super nice too, the Very friendly, thanks for showing me how to turn on the fog lights;-) Didn't have to wait long. Lady at the payment counter was super nice too, the one with pretty nails. More

service was to change my winter tires. From free inspection detected leak put zeal. Fixed under warranty. All staff very pleasant and welcoming. Thank you. Price for tire change has been th From free inspection detected leak put zeal. Fixed under warranty. All staff very pleasant and welcoming. Thank you. Price for tire change has been the same last 3 yrs. More