Northstar Ford Calgary

If it wasn't for Fiona we would never be back. My truck had a recall. I called the service department, booked an appointment to get the recall fixed. Service advisor was advised of recall and ser My truck had a recall. I called the service department, booked an appointment to get the recall fixed. Service advisor was advised of recall and service needed. My appointment was confirmed the night before. I got to to dealership to the service department. Was greeted by a lady (forget her name) normal procedure was handled. Once she went into her computer she advised me the parts were not in and this could not be completed. Nothing was explained to me. She was extremely rude and abrupt like it was my fault. I was upset as I took the day off work, hauled my kids and made arrangements for this recall service to take place as booked. She had my truck called back and went into the back. I left her desk and stood outside confused and upset. Fiona saw me leave and quickly come outside asking what happened as I looked so upset. She got the entire story, assessed the problem and advised me she would look further into this and call me back. She was extremely apologetic and explained everything in great detail. I left the dealership and within 15 minutes Fiona had called me back and had my truck serviced as booked. She went above and beyond her service. I left there thinking I would never ever go back. After my expiernce with Fiona I will continue to use this dealership. she was amazing, explained how the recall works and was very professional. Your other service advisor defiantly made me feel like I was a big inconvenience. More

Details, Communication and Personel Service I hit a deer...So I was in need of a repair and I went to Northstar Ford as I like the fact that they have direct parts and the skills to work on my F I hit a deer...So I was in need of a repair and I went to Northstar Ford as I like the fact that they have direct parts and the skills to work on my Ford Truck. George and his team took the time to explain the job to me and work with me to get the Insurance Company details worked out. They found me an immediate appointment time and looked after my rental for me. They went through all of the details of the job with me so that I understood the costs and the timelines associated with doing the job right without surprises. As the job progressed, they kept me updated and were right on time with the completion. Their shop is very organized even if they are honest about their challenges and they made sure that my vehicle was like new when I got it back. Friendly, reliable service and you can tell that they really care about their business and operation. Two final thoughts; if I was to ever need any work done to repair my vehicle they will have my business AND I would suggest them to a friend or family member without hesitation as they go the extra mile to do the job right as promised. A+ More

Great service Alex was very professional in getting my vehicle fix and very friendly at the same time. Would highly recommend getting vehicle serviced at North Star Alex was very professional in getting my vehicle fix and very friendly at the same time. Would highly recommend getting vehicle serviced at North Star Ford. More

Door sensor issue As part of routine service had an issue with the door sensors - indicating door ajar (incorrectly). Service techs diagnosed problem fast and worked t As part of routine service had an issue with the door sensors - indicating door ajar (incorrectly). Service techs diagnosed problem fast and worked therough options to get issue resolved. More

Excellent Service I have always received prompt and excellent service at NorthStar Ford Calgary. I would recommend to everyone to maintain their car there. Staff is ve I have always received prompt and excellent service at NorthStar Ford Calgary. I would recommend to everyone to maintain their car there. Staff is very friendly and efficient. Thank you very much. You gained me as a long term client. More

Regular maintenance Cassandra had me in and worked done super fast! Booked it early .. work was done on time. Appreciate the wifi and comfortable waiting area as well s Cassandra had me in and worked done super fast! Booked it early .. work was done on time. Appreciate the wifi and comfortable waiting area as well so I can do a little work. More

Great customer service My vehicle stalled and was towed to the Northstar ford dealership. Kevin and the crew provided excellent service and my car was repaired the following My vehicle stalled and was towed to the Northstar ford dealership. Kevin and the crew provided excellent service and my car was repaired the following day. More

Big bad F350 dually Nathan and Clayton went above and beyond to find me the perfect F350 dually. I couldnt be happier with my purchase great guys and Fiona in service is Nathan and Clayton went above and beyond to find me the perfect F350 dually. I couldnt be happier with my purchase great guys and Fiona in service is the best in the business More

Efficient , to the point and completed Not much to add - there hrs are great to drop of and pickup which is worth as much to me as the work that gets done on the vehicle Not much to add - there hrs are great to drop of and pickup which is worth as much to me as the work that gets done on the vehicle More

Didn't feel like they had my best interests at heart I've moved around quite a lot and have used a number of Ford dealerships. I only use Ford dealerships. I didn't not feel I could trust them to take I've moved around quite a lot and have used a number of Ford dealerships. I only use Ford dealerships. I didn't not feel I could trust them to take care of my interests. There is a reason I come to main dealers over Mr Lubes et al. - it's because I know they'll take care of my car with Ford knowledge. My service rep was poor at communicating to me what my vehicle needed. They wanted to charge me to 'check over' my vehicle (shouldn't they be doing that anyway?? That's why I bring it to a Ford dealer rather than the cheap neighbourhood garage). Another Ford dealership out of province who I knew well told me to tell them to give my transmission a reprogram for some 'roughness in gear changes. They wanted to charge me $200 just for a diagnostic. When my service result sheet returned, they didn't even check my brake pads. That is one thing I knew probably needed changing (they could have even got extra business from me) Not impressed. More