Northland Kia

Northland Kia has helped me with two vehicle purchases and has always been very helpful. They made sure the experience was positive, transparent, and fun! They are the people to go to if you are looking f and has always been very helpful. They made sure the experience was positive, transparent, and fun! They are the people to go to if you are looking for a new or used vehicle. More

I’ve had nothing but great experiences with the service department at Northland Kia. The staff is knowledgeable, professional, and always goes above and beyond to ensure my vehicle is well taken care of. F department at Northland Kia. The staff is knowledgeable, professional, and always goes above and beyond to ensure my vehicle is well taken care of. From scheduling appointments to explaining the work done, they make the entire process seamless and stress-free. The advisors are friendly and transparent, providing detailed updates and honest recommendations without any pressure. The technicians do a fantastic job, and my car is always returned in top shape. I truly appreciate the level of care and attention to detail they put into their work. If you’re looking for a dealership that values customer service and quality workmanship, Northland Kia is the place to go. Highly recommend! More

Staff are so friendly here! I called in last minute for an appointment and they were able to accomodate me. Knowledgeable team too! That’s guys! I called in last minute for an appointment and they were able to accomodate me. Knowledgeable team too! That’s guys! More

Took my vehicle in for service and they were very quick about it while I waited. Everyone in the drive through was very nice and quick to help me. Highly recommended! about it while I waited. Everyone in the drive through was very nice and quick to help me. Highly recommended! More

The sellers guy respond for quotation request: ". .I never sold any cars for less than MSRP...Not interested in your deal.." Done. Seems the owner wont make any money this months, plus the dealersh .I never sold any cars for less than MSRP...Not interested in your deal.." Done. Seems the owner wont make any money this months, plus the dealership will pay for keeping vehicles in the stock, sales plan wont be fulfilled and they will continue wasting their own money they made last month! This is typical unprofessional jobs ppl they hired with out any experience in sale! Dealership doesnt have cars in stock!!! So let it be! Do now waste your time with such arrogant sales methods and this dealership! Bad is always BAD! More

Don't buy a Kia, and don't give this dealership your business. Our Sorento's engine failed out of nowhere so we had it towed to Northland Kia. You'd think taking your Kia to a Kia dealership would me business. Our Sorento's engine failed out of nowhere so we had it towed to Northland Kia. You'd think taking your Kia to a Kia dealership would mean they'd know how to remedy any issue, and you'd get solid customer service, but that was far from the case. Told me my lifetime extended powertrain warranty (a result of a class action lawsuit settlement against Kia) was void because the vehicle had about 50 ml less oil than the threshold requirement. We take the vehicle for regular oil changes, and over the last 2 changes the vehicle seemed to be burning an excessive amount of oil (there's an ongoing class action lawsuit on this). Had to get a new engine (isn't cheap...). Took 6 weeks to get our vehicle back, and when they did send me home with the "repaired" vehicle, the engine light was still on. Had to bring it back 2 more times with a check engine light, and it took them forever to figure out what the problem was. They suggested they do all kinds of "trial and error" to narrow down what the issue was, all on my own dime (hundreds of dollars of services), which in the end wouldn't have even fixed the issue. They also returned my vehicle to me with one of the tail lights out. They get one star because I was able to negotiate costs down on a couple things and the service advisor we worked with was decent (Alim), but I was not at all impressed with my experience. Sold the vehicle because I never want to deal with Kia again - vehicles are junk and service the same. STAY AWAY! More

Northland Kia first they smile, then ask for a deposit, 100% told and more than once that the deposit is refundable. Claiming that no one will ruin their reputation because of the deposit. And when you dec 100% told and more than once that the deposit is refundable. Claiming that no one will ruin their reputation because of the deposit. And when you decide not to take the car, then all, immediately change and do not return the deposit, shifting to the manager, they say, we can take can, but we can not venut already, we have done the work. What work have you done? For which you are paid a salary???? You're being scammed! I did the smart thing. They asked for 2000 deposit, then at least 1000. I said I didn't have the money, I could give 200 on my credit card. They assured me that for 200 bucks, no one would lose their reputation. They didn't. I immediately called the VISA card hotline and explained the situation. They blocked the transaction and refunded the money. The manager laughed into the phone, saying that he would not return it, I had to buy a car or they would keep the money. Who is who now? They are 100% scammers, don't go there. P.S. Most importantly, they push you to leave a deposit before the bank approves your loan and you don't know the interest rate I with I can put 0 of 5. That was 1 month ago More

Would avoid. Our purchase process was originally okay, but the service experiences we had were terrible. They charge insane fees, verbally acknowledged theyd miss Our purchase process was originally okay, but the service experiences we had were terrible. They charge insane fees, verbally acknowledged theyd missed things on the service receipt but did not offer a solution or apology and instead just said "we had a lot of cars today." Made us wonder what we were being scammed if they admit missing things listed. After $1500+ in service fees for "regular service" on a sportage in less than six months we sold our Kia to another dealership and wouldnt recommend Northland. More

Would not deal here again. We told them the trade needed tires multiple times over text and e-mail and then they deducted for tires when we drove 7 hours to them… We told them the trade needed tires multiple times over text and e-mail and then they deducted for tires when we drove 7 hours to them… More

We had a great experience. After a test drive I was happy with the negotiations, and well things went, with salesman Josh Brownell. Yes, we were aware that lifetime oil chan After a test drive I was happy with the negotiations, and well things went, with salesman Josh Brownell. Yes, we were aware that lifetime oil changes comes with a paying maintenance checkup. So far (10 days) we are happy with our new vehicle. More