Northland Kia

Bad experience The car salesman was decent, but the financing lady tried to sneak in add-on fees for over 1000$ and tried to make us think they were mandatory Etch The car salesman was decent, but the financing lady tried to sneak in add-on fees for over 1000$ and tried to make us think they were mandatory Etch fee and key FOB We had to argue and fight our way out of these add-ons When she finally deleted the add ons from the bill os sale, reducing the price 1100$, she treated us in a rude way Beware of their cheating tactics More

Service did not meet expectations I bought my 2014 Kia Sorrento from Village Honda dealership while it was under warranty under Kia back in March 2017. In August 2017 my air con I bought my 2014 Kia Sorrento from Village Honda dealership while it was under warranty under Kia back in March 2017. In August 2017 my air conditioner stopped working while under warranty. I got in with Kia who fixed the A/C. It gave out again when I tried using it May 2019 (no longer under warranty) so basically it lasted 1 season (summer 2018). Not only that but my sunroof stopped closing and when my call didn’t get returned from Kia I took it to the honda dealership I bought it from. They had to scrape some film the manufacturer used on the sunroof that wasn’t the right material. They billed me labour and said if the problems occurs again they would have to remove the entire sunroof and scrape the material off and use the proper one. It started working until Spring of 2019 the first time I opened the sunroof since the summer. It wouldn’t close. After days I was able to close it and have not tried to open again. When I got the report back from Honda I called Kia to try to make an appointment. Left several VM and several messages with their receptionist. My calls never ever got returned. In the meantime, I was given a call from Ryan Fodchuk or Shawn Fennell (letter in the mail also) in March 2019 letting me know they are under new management and are interested in buying back my vehicle etc etc. I brought to his attention no one from their service department was getting back to me. He said he would follow up. No call back but he continued to call me showing interest in buying back my truck. When my A/C gave out in May 2019, I tried calling them again and left a message after hours with their receptionist, who ensured me she would pass on the message. I waited the next day then called and left a voicemail once again. No call returned. I called again and demanded to get connected with a human and finally I talked to the service manager Rob. He repeated the number I gave him from my voicemail and he supposedly called the wrong number back and apologized. When I asked him if he got the message from reception from the evening before he said no. I mentioned how I tried to call numerous times over months for various issues and never got a call back. He said they experienced phone issues in the past and supposedly resolved them. I told him my AC worked for 1 season since it was fixed and he said the vehicle is no longer under warranty so I have to pay for the inspection and service. He would not budge. When I mentioned some issues I had honda take a look at he said to me how do you expect me to service your AC when you take your vehicle elsewhere and not here? I told him how the heck am I supposed to bring in my vehicle when you don’t return my calls!? The service has been not helpful and horrendous and I can’t believe my AC gave out and my sunroof doesn’t work. Never will I ever buy a Kia or deal with this dealership again. I do have to say Marina was a pleasure to work with as she helped us out when I first took my Kia in. Too bad she is no longer there. More

Thank you, Thank you, Thank you I would like to Thank, Ryan Fodchuk for his excellent customer service and product knowledge. I test drove a few vehicles but decided that I was not I would like to Thank, Ryan Fodchuk for his excellent customer service and product knowledge. I test drove a few vehicles but decided that I was not quite ready. Ryan was not pushy and gave a great follow up. Thank you More

Excellent customer service I had a great experience when it came to finding a vehicle with Kia. Matt was one of the associates who really did give us his all. He went out of his I had a great experience when it came to finding a vehicle with Kia. Matt was one of the associates who really did give us his all. He went out of his way to ensure we were getting what we wanted. We had a very tight budget and he even offered to clean this car with no additional costs. He was splendid. If you really want to be treated well when looking for a car. Find Matt!! More

Run Far, Run Fast! I purchased a Jeep August 10, 2018 on the condition that items noted on the Mechanical Fitness Assessment were looked after by Northland’s service dep I purchased a Jeep August 10, 2018 on the condition that items noted on the Mechanical Fitness Assessment were looked after by Northland’s service department. One condition was to put on new tires as the ones on it were tread-bare and one leaked. They kept making excuses and then some fool named Chad called me at home to say that “it’s a 4x4 – you don’t need tread”. Really? I beg to differ with you Chad, you obviously don’t know anything about vehicles or tires. The Service department ordered wrong parts, but hey, what’s another week to wait. Vehicle goes in to have rear brakes done, but when returned, brakes are not done. Fast forward to September, work is still not done so I submitted a complaint to AMVIC. Once AMVIC was involved, Northland was eager to get the complaint closed and arranged to do the work. When I eventually got my vehicle back, I believed they had done the work, and I signed off on the complaint. They were to do the back brakes and check/reset the ebrake. Shortly after the ebrake started to malfunction again, so I took it to my own mechanic who indicated that the ebrake components were completely seized, requiring replacement of the ebrake shoes and levers. He said that since Northland replaced the pads and rotors, there is no way they didn’t see what was happening with the ebrake shoes and levers. Also on the MFA it was indicated that there were a couple of ‘sweats’ and Northland assured me these were nothing to be concerned with. My mechanic indicated that the problem was much bigger than a couple of ‘sweats’ – the oil filter housing was leaking at the seals. He said that any ‘professional’ mechanic would have seen the housing reservoir overflowing – and the oil was running down the back of the motor directly onto the exhaust, a definite fire hazard. He suggested that Northland knew of the problem, but didn’t want to put the money in to fix it, so they passed it off on the MFA as a couple of ‘sweats’. I paid $1,244 to have these issues fixed properly, by a qualified mechanic. I contacted Northland and was told they are not willing to do anything further for me. I contacted the BBB and Northland has chosen not to respond to them. Based on my entire Northland experience, I rate them zero stars – not because they are a service department nightmare, not because the salesman forged my signature on the Carproof Report and ‘forgot’ to do the registration, not because I had to struggle with them for almost 2 months to do the work they were accountable for; but because they are untrustworthy. They are the epitome of a shady dealership and they will lie to your face. All they want is your money. After they have your money, they don’t give a rats xxx about you or the vehicle they sold you. More

Buyer Be Double Aware On Mar 4th 2019 purchased 2019 Sorento. Signed contract and paid deposit to pick up vehicle on Mar 7th. When I came in to get vehicle they had typed On Mar 4th 2019 purchased 2019 Sorento. Signed contract and paid deposit to pick up vehicle on Mar 7th. When I came in to get vehicle they had typed up new contract to replace the hand written one which I signed. Imagine my chagrin when I got home and discovered they had increased the price by $2000. I immediately went back that night to confront sales manager and after some time determined I would get a refund. Come in tomorrow and pick up check. But on Friday the 8th I was contacted and told check could not be picked up today as it required 2 signatures. but they would courier it out Monday. Monday came and nothing. Contacted them Monday night, Check had not been signed however they would credit my card and courier out the receipt Tuesday the 12th. At this point it had all been verbal agreement and I requested several times that they send out an email to confirm. Finally they did so. Tuesday I send email as to the courier but no reply. Wednesday I phoned sales manager cell phone several times but he would answer.phoned, so I borrowed a another phone to call and he immediate answered this number.Did not understand why I had not received it and would get back to me-never did. Went into dealership and encountered rude and incompetent staff. HOW MANY TIMES DID I HAVE TO BE TOLD THEY HAD COURIERED IT OUT. THEY HAD DONE THEIR JOB AND TO JUST GET OUT. I did not leave until they gave me the tracking info on courier. Turns out they were correct- they had couriered it out but now the incompetent part- to the wrong address. They had been the lowest rated dealership in both Calgary and Edmonton but I had no real appreciation of what that meant. Lesson learned More

Above and beyond I was looking for a new SUV for my wife and I happened to get the most trusting and honest people in Calgary. Thank you Shawn Ashley and Daren for al I was looking for a new SUV for my wife and I happened to get the most trusting and honest people in Calgary. Thank you Shawn Ashley and Daren for all the help and amazing sales experience. Would recommend and have a few times already. Ron H. More

Be aware I was told over and over a certain amount for a payment, and when the deal was signed, I had to wait for the paperwork for two weeks and then found th I was told over and over a certain amount for a payment, and when the deal was signed, I had to wait for the paperwork for two weeks and then found the amount was higher than I had repeatedly been told it would be. Was told that “financing determines the final amount” but that they would learn from this in the future. Don’t be a trusting fool. Don’t go there. More

disappointed tottaly disappointed dont buy used car from and make sure dont any paper before you see amount or other thing on it they add many thing which we dont tottaly disappointed dont buy used car from and make sure dont any paper before you see amount or other thing on it they add many thing which we dont know More

Great service I needed a car good on fuel. Called for finance. One hour and I had my Kia. Only had one set of keys and needed two. Always loose keys. Fob are costly I needed a car good on fuel. Called for finance. One hour and I had my Kia. Only had one set of keys and needed two. Always loose keys. Fob are costly. The manger said don't worry. Couple of days later called and said bring the car in for program the fob. Unreal no charge at all. I took the Kia in for first service on Sept 29. And the girl at the desk was so nice and answered all my questions. So nice to talk to good people. And no charge at all again. Great car and great people. Need a car go see them. More