Northland Kia

Unprofessional - had me negotiating on a sold vehicle! I test drove a vehicle this past Wednesday night (July 8, 2020). They had a 2018 F150 on the lot. We discussed price but I said lets talk again in t I test drove a vehicle this past Wednesday night (July 8, 2020). They had a 2018 F150 on the lot. We discussed price but I said lets talk again in the am. I called them late on Thursday am and discussed price and I offered to pay the asking price if they would waive the admin fee. The sales guy said I'll get back to you. Five hours later, he calls and tells me they already sold it that morning! Do not go here - there are plenty of other Kia dealerships if you want a Kia or go to another dealer and get them to buy it for you. These guys don't know what professional means. There were even 30 min late for my test drive appointment. More

"Worst dealership"Disorganized Team and Rude General Manger. Worst dealership!!! I went to see a Jeep by setting an appointment with agent Melanie. She offered the key after paper work to go for a test drive, on Worst dealership!!! I went to see a Jeep by setting an appointment with agent Melanie. She offered the key after paper work to go for a test drive, once I came back from my drive she was busy with a different client so I was waiting. After over 15 minutes of wait a duty manager showed up to ask how was the drive. So I did give my feedback and after he went to work out a pricing and so he asked me go sit at the agents siting area. After few minutes of wait all of a sudden I hear a voice from behind asking "What can I do for you?" I mentioned I am waiting for the duty manager. He said you took that Jeep for a test drive and I said yes I did. He mentioned I have an offer for that car now so if you offer more I can decline that and can accept yours. I said but I am waiting for the duty manager to come up with the pricing as I discussed with him already, he said I am the "General Manager" so give me your price and so we don't waste time. I said but he is working on it but still he insisted me to come up with price and so I gave my pricing based on the condition of the vehicle. Once after that he was very rude and said right away "OK you can leave" without even discussing. I have never ever seen a disorganized dealership team and a manner-less general manager. Good luck More

We were willing to give Northland Kia another chance but after today we will not be returning. We had an appointment to have our tires changed and were told that they had requested our tires from the st after today we will not be returning. We had an appointment to have our tires changed and were told that they had requested our tires from the storage, upon arrival they were not there, as a result we had made a trip for no reason. The appointment was rescheduled for for a few days later, upon arrival the made us aware that there was a 2 hr + wait, before they could begin the tire swap. Due to the inconvenience we were offered free storage, a tire swap, and “red carpet service”. Which included picking up our vehicle and returning after the tire swap. After this issue we did submit an online complaint to the Kia Northland website detailing our experience and receive no reply or acknowledgement of this. We also requested a call back from management of this location and have also received no reply or acknowledgement. The vehicle was supposed to be picked up at 8:30 this morning. After 8:45 no one had shown up, so we made multiple attempts to contact Northland. Finally we got through, and were told they did not have staff to pick up our vehicle, and that if we drove it down they could complete the tire swap. This was not the first time we had an issue at Northland Kia, last year we brought our car in for an oil change and tire swap, they had someone who was training and serviced our car. This person washed the interior of the car with the wrong product and left it oily, they did offer us a detail at no charge. Our issue the whole way along has been communication. Each time there has been an issue we have either had to contact Northland ourselves, after a promise has been broken, or driven to your location only to be told once we get there a promise has been broken. Even though we have been offered compensation along the way, that is only as good as actually getting the compensation. We do realize that at this time everyone may be dealing with less staff than normal, and understand that it may effect service times etc. Again our issue is that we have had 0% communication, and have now wasted 3 days. At this point it is easier and will be less of a hassle to take our vehicle elsewhere for this, and future services. More

Stay away!!! Buyer beware! They sell used vehicles that have been in an accident without disclosing to you. Letters that stated $7500 credit towards new vehicle or top dollar for the vehicle we have as the have been in an accident without disclosing to you. Letters that stated $7500 credit towards new vehicle or top dollar for the vehicle we have as there is huge demand in US are all xx. They tried to sell me a sorento for $500/bw for 96 months that's $104,000 and tellerude for $638/bw for 96 months that's $131,040!!! No rebates no 0% financing no winter tires... Beware this dealer is a total rip off!!! More

DO NOT BUY FROM HERE !!!!!!! Sold me a truck with a spare key that had active restrictions on it. WILL NOT COVER THE COST OF A MASTER KEY . , Promised me a bed liner for my truck when I purchased it , and th key that had active restrictions on it. WILL NOT COVER THE COST OF A MASTER KEY . , Promised me a bed liner for my truck when I purchased it , and then quote " NO PAPERWORK TO BACK IT UP , AND FIRED ALL 3 PEOPLE WHO PROMISED ME WHEN I BOUGHT IT " . I dropped my truck off at the service department last Monday morning after I was told they would figure out the key issue for me and get me the bedliner , they had the truck until WEDNESDAY EVENING , and called me to tell me " SORRY FOR THE DELAY , WE CANT DO ANYTHING FOR YOU. This place is the worst . I even called ford myself and priced out the new key at 429.03 and told them this is the price.. Because i was told the day i picked up the truck from kia ( last wednesday ) to call Ford and then call kia back and they would do something for me, just to talk to the sales manager and here how he " didnt make enough money on the sale " to be able to do anything for me. So he wasted even MORE of my time after having my truck for 3 days which didnt move from where I parked it ( it snowed Monday night , and on Wednesday night there was snow still on the top of the tires lol ) . Honestly dont buy here . Such a joke More

The worst experience of my life I'm still having nightmares after dealing with these guys. BE AWARE, don't sign anything or give them your money until you get absolutely everything y I'm still having nightmares after dealing with these guys. BE AWARE, don't sign anything or give them your money until you get absolutely everything you need otherwise there is no going back and you can say goodbye to what you were promised! Totally unprofessional, classless high pressure sales with zero service. Not only that they were not flexible on their pricing, they also were unfair on my trade-in. In addition very ignorant about the existing body damage and even more so when more issues surfaced within the first week of delivery. I was practically called a lier and shown the door. The salesman was decent but had no say whatsoever, it was all dictated by the manager who is a real high pressure sneak. Also the financing leaves a lot to wish for. Documents and signatures were missed. After rushing me in to get it finalized the vehicle wasn't even ready for delivery. I had to wait an hour before being able to drive off. After all was said and done they were even too cheap to put a full tank of gas in. I was warned but I really wanted the car so they had me by the xxxxx and afterwords offered not even a single word of apology for all the screw ups and emotional stress they caused. A very bad establishment, be sharp and aware if you absolutely must deal with them. More

Excellent customer service Last week I was involved in a collision resulting in the write off of my 2012 veloster. I was visiting Calgary on the weekend and found a couple of re Last week I was involved in a collision resulting in the write off of my 2012 veloster. I was visiting Calgary on the weekend and found a couple of replacements online at Northland Kia. I reached out to the dealer and Daren Eade contacted me immediately. When I arrived from Red Deer he had the vehicles ready for me to drive. I purchased a 2019 Veloster from Daren within hours. I picked it up cleaned and ready the next day. He explained everything I needed to know and took the time to ensure I was satisfied when I left the dealership. Daren Eade and the team at Northland Kia exceeded my expectations on service and professionalism. I highly recommend both if you are looking for a car. Chuck Laderoute Red Deer More

Bad experience The car salesman was decent, but the financing lady tried to sneak in add-on fees for over 1000$ and tried to make us think they were mandatory Etch The car salesman was decent, but the financing lady tried to sneak in add-on fees for over 1000$ and tried to make us think they were mandatory Etch fee and key FOB We had to argue and fight our way out of these add-ons When she finally deleted the add ons from the bill os sale, reducing the price 1100$, she treated us in a rude way Beware of their cheating tactics More

Service did not meet expectations I bought my 2014 Kia Sorrento from Village Honda dealership while it was under warranty under Kia back in March 2017. In August 2017 my air con I bought my 2014 Kia Sorrento from Village Honda dealership while it was under warranty under Kia back in March 2017. In August 2017 my air conditioner stopped working while under warranty. I got in with Kia who fixed the A/C. It gave out again when I tried using it May 2019 (no longer under warranty) so basically it lasted 1 season (summer 2018). Not only that but my sunroof stopped closing and when my call didn’t get returned from Kia I took it to the honda dealership I bought it from. They had to scrape some film the manufacturer used on the sunroof that wasn’t the right material. They billed me labour and said if the problems occurs again they would have to remove the entire sunroof and scrape the material off and use the proper one. It started working until Spring of 2019 the first time I opened the sunroof since the summer. It wouldn’t close. After days I was able to close it and have not tried to open again. When I got the report back from Honda I called Kia to try to make an appointment. Left several VM and several messages with their receptionist. My calls never ever got returned. In the meantime, I was given a call from Ryan Fodchuk or Shawn Fennell (letter in the mail also) in March 2019 letting me know they are under new management and are interested in buying back my vehicle etc etc. I brought to his attention no one from their service department was getting back to me. He said he would follow up. No call back but he continued to call me showing interest in buying back my truck. When my A/C gave out in May 2019, I tried calling them again and left a message after hours with their receptionist, who ensured me she would pass on the message. I waited the next day then called and left a voicemail once again. No call returned. I called again and demanded to get connected with a human and finally I talked to the service manager Rob. He repeated the number I gave him from my voicemail and he supposedly called the wrong number back and apologized. When I asked him if he got the message from reception from the evening before he said no. I mentioned how I tried to call numerous times over months for various issues and never got a call back. He said they experienced phone issues in the past and supposedly resolved them. I told him my AC worked for 1 season since it was fixed and he said the vehicle is no longer under warranty so I have to pay for the inspection and service. He would not budge. When I mentioned some issues I had honda take a look at he said to me how do you expect me to service your AC when you take your vehicle elsewhere and not here? I told him how the heck am I supposed to bring in my vehicle when you don’t return my calls!? The service has been not helpful and horrendous and I can’t believe my AC gave out and my sunroof doesn’t work. Never will I ever buy a Kia or deal with this dealership again. I do have to say Marina was a pleasure to work with as she helped us out when I first took my Kia in. Too bad she is no longer there. More

Thank you, Thank you, Thank you I would like to Thank, Ryan Fodchuk for his excellent customer service and product knowledge. I test drove a few vehicles but decided that I was not I would like to Thank, Ryan Fodchuk for his excellent customer service and product knowledge. I test drove a few vehicles but decided that I was not quite ready. Ryan was not pushy and gave a great follow up. Thank you More