North London Toyota

Would like to commend Would like to commend Osama Jonas at North London Toyota. He was kind and obliging and helped me with my vehicle.. You make a difference to some of us who are mechanically challenged. at North London Toyota. He was kind and obliging and helped me with my vehicle.. You make a difference to some of us who are mechanically challenged. You were a great help with my Matrix. at North London Toyota. He was kind and obliging and helped me with my vehicle. Thanks Nolan. You make a difference to some of us who are mechanically challenged. You were a great help with my Corolla More

Incredibly rude service manager at this location! The worst car service experience you can have is with Toyota North! My car was broken into, so I dropped off my car at Toyota north to fix the window. worst car service experience you can have is with Toyota North! My car was broken into, so I dropped off my car at Toyota north to fix the window. Toyota gave me a ride to work, and they promised to pick me up at 4:30pm. The driver didn’t show up until 5:15 PM! I was waiting outside for 45 minutes. Then, when I got there I found out that they charged me more than the quote they gave me over the phone for labor work! When I talked with the service manager, he repeated that it wasn’t their problem. I was surprised with how rude he was. He was very condescending and kept implying that I was lying about the quote they gave me! He also claimed that the shuttle had come to pick me up around 4:30 then left, as if I hadn’t been waiting outside for 45 minutes and watching! He handled the situation very poorly for a customer service manager and didn’t offer an apology or show a drop of sympathy. More

Rav 4 purchase Dealt with Jessica, who I feel sorry for. Will never deal with this dealership, how does an 8k trade in go down to $2500?? And apparently I have trann Dealt with Jessica, who I feel sorry for. Will never deal with this dealership, how does an 8k trade in go down to $2500?? And apparently I have tranny problems! A real lie. Stay away from this place. More

Buying Shouldn't Be Frustrating My new vehicle was ordered but the delivery date was delayed repeatedly. Not once was there any communication to let me know. I had to contact them. My new vehicle was ordered but the delivery date was delayed repeatedly. Not once was there any communication to let me know. I had to contact them. On the day I picked it up, I had some additions planned for it after I got home so I took the afternoon off to get it done. As I was getting into the car to go pick it up, they called to tell me they needed several extra hours as the part had just arrived. They had TWO MONTHS to order the part. I should have known they wouldn't be reliable on pickup day either. I suppose it was foolish to take work off on the assumption they would deliver even a single time. In addition, I had asked several questions about some "extras" they put on the bill (some I wanted but one I didn't) and could I get a straight answer to any of it? Nope. Perfect record of fail. I wish I went anywhere else. The Sales Manager Steve Roach was the only person who seemed willing to help. The owner of the dealership can thank him. More

My daughter took my 2011 Venza to this dealer on Nov 4/19 due to weird sounds from rear end. After being shunted around for approx 1/2 hour to different persons., she was told to return on Nov 15 for a ser due to weird sounds from rear end. After being shunted around for approx 1/2 hour to different persons., she was told to return on Nov 15 for a service repair quote and said quote would cost her. ?? and we bought the car new from Competition Toyota on Oxford Street in London . Not pleased with terrible service to date. More

Untrustworthy and overcharges, would not recommend. Had a service for a old Toyota Prius done at this location that racked up over $600 out of pocket. The car had issues and was nearing the end of it's Had a service for a old Toyota Prius done at this location that racked up over $600 out of pocket. The car had issues and was nearing the end of it's life, however, I personally don't think that excuses the level of service that it received from this location. Their staff had tried to convince me that more time was needed to inspect the vehicle although I had made it clear to them what the symptoms were and which areas needed to be checked. I specifically asked them to test the battery to see if it was still in good condition, which in the end they assured me that the battery was functioning well. The battery died in exactly 1 week. In the end, it appears that the actual work they did was replace some corroded wires and clear the codes. Personally, I would not fault the mechanic's failure to fix the vehicle,. however their attempts to squeeze more cash out of me was unacceptable. From my experience, I wouldn't trust anything they say to you, service related. More

Quoted repairs that weren't needed I recently went to North London Toyota for an oil change. When I returned to get my vehicle later the same day, I was given an invoice that indicated I recently went to North London Toyota for an oil change. When I returned to get my vehicle later the same day, I was given an invoice that indicated my vehicle needed the following work: Lower control arm......................$713.02 Right side head gasket leaking ... $4054.34 Alignment with new parts...........$134.47 Rear shocks................................ $456.50 When I reacted with shock, I was told, “ well the vehicle is 9 years old”. I want to point out however, that my vehicle only has a little more than 106,000 kilometres. I left the service department still in shock and after talking to family members, I took their advice and made an appointment with an independent mechanic to get a second opinion. I was again shocked when I was told by this mechanic that my vehicle is in excellent shape and that it didn’t need the work that North London Toyota recommended. A short time later, my husband and I went back to North London Toyota and talked to the service manager, Mike about the falsely recommended work. He suggested that we come back so the shop foreman, Dave could look at my vehicle and evaluate it for a third opinion. We did this the following day and Dave indicated the shocks did not need to be replaced, the control arm was slightly worn but did not need to be replaced and although there was slight seepage in the gasket, he would not have put leaking head gasket on the invoice. I am not looking for any form of compensation, in fact I will never return to North London Toyota for service or to buy a vehicle. I have totally lost all faith in Toyota. There is a serious ethics problem at this Toyota dealership which needs to be addressed. I have always been a believer in the Toyota product and my present vehicle is my fourth owned Toyota. In fact, in my extended family, five people own Toyotas, mostly because my husband and I have had such good solid reliable Toyota vehicles. Unfortunately, my recent experience has changed my opinion and my next vehicle will not be a Toyota. Sincerely, Judy More