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North London Toyota
London, ON
123 Reviews
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123 Reviews of North London Toyota
August 15, 2020
Just got a New Toyota 2020 Rav4 at North London Toyota and I couldn't be more happier. The entire process was smooth and the service I received from Product Advisor, Bill Sandy and Financial Manager, Pe and I couldn't be more happier. The entire process was smooth and the service I received from Product Advisor, Bill Sandy and Financial Manager, Peter Kantzas was exceptional. Simply put, great experience overall! Highly recommended 5 Stars delearship. More
by Chenkplen
Employees Worked With
Product Advisor, Bill Sandy , Peter Kantzas
July 18, 2020
I moved to this end of city so I thought I’d give North London Toyota a try. Big Mistake!!! Nothing but issues and nobody will call you back, you need to go in to get reply/answered. I have had multiple c London Toyota a try. Big Mistake!!! Nothing but issues and nobody will call you back, you need to go in to get reply/answered. I have had multiple complaints since my frame recall replacement. I will just highlight the major ones. Air conditioning didn’t work but they said it’s nothing they did. Agreed to pay for parts I pay labour. While doing that they crushed my rad. Asked them to replace it but they would not. Then my condenser was leaking. Put up one star review. I was told if I take down bad review and put up five star and they would help me otherwise why would they. So I did. Had vibrating at 80-120 speeds couldn’t figure out what it was had to go to Toyota town to figure out it was my grille clips were broken. Would not of cared as grille was already damaged and needed to be replace but would of been nice if they were honest at North LondonAnd told me they broke clips. Then I had more issues after steering rack replacement. Went in to get Answered as nobody would return my calls. This is when Marty Blue verbally and aggressively abused my husband. He called him a piece of *%#¥ and told him he was no longer allowed there, among other things. My husband went a few doors down to talk to GM Kevin and was told there are 400 parts to take of and that not all parts would go on right. He said he would look into it and get back to us. He never did!!! I have that conversation on tape if you’d like to deny. Had to go to Toyota Town to get condenser fixed again as the o rings were leaking that should of been replaced when new condenser was put in at North London. And finally I have to go in still to find out why my truck bounces to one side when going over bumps it’s dangerous!’n More
by Ducky
Employees Worked With
Marty Blue, Kevin Laurie, David Pomeroy
March 03, 2020
Incredible service person Andrea worked very hard go accommodate our need for a tire balance. We were having problems getting tires from another location and Andrea set up seve Andrea worked very hard go accommodate our need for a tire balance. We were having problems getting tires from another location and Andrea set up several appointments for us without complain thank you Andreat More
by janetmarybruce1973
Employees Worked With
Andrea Bruce, MJ Rizkalla
February 16, 2020
Would like to commend Would like to commend Osama Jonas at North London Toyota. He was kind and obliging and helped me with my vehicle.. You make a difference to some of us who are mechanically challenged. at North London Toyota. He was kind and obliging and helped me with my vehicle.. You make a difference to some of us who are mechanically challenged. You were a great help with my Matrix. at North London Toyota. He was kind and obliging and helped me with my vehicle. Thanks Nolan. You make a difference to some of us who are mechanically challenged. You were a great help with my Corolla More
by Odanam
Employees Worked With
Osama Jomaa
January 10, 2020
Incredibly rude service manager at this location! The worst car service experience you can have is with Toyota North! My car was broken into, so I dropped off my car at Toyota north to fix the window. worst car service experience you can have is with Toyota North! My car was broken into, so I dropped off my car at Toyota north to fix the window. Toyota gave me a ride to work, and they promised to pick me up at 4:30pm. The driver didn’t show up until 5:15 PM! I was waiting outside for 45 minutes. Then, when I got there I found out that they charged me more than the quote they gave me over the phone for labor work! When I talked with the service manager, he repeated that it wasn’t their problem. I was surprised with how rude he was. He was very condescending and kept implying that I was lying about the quote they gave me! He also claimed that the shuttle had come to pick me up around 4:30 then left, as if I hadn’t been waiting outside for 45 minutes and watching! He handled the situation very poorly for a customer service manager and didn’t offer an apology or show a drop of sympathy. More
by Reem
Employees Worked With
Kevin Laurie
January 04, 2020
Rav 4 purchase Dealt with Jessica, who I feel sorry for. Will never deal with this dealership, how does an 8k trade in go down to $2500?? And apparently I have trann Dealt with Jessica, who I feel sorry for. Will never deal with this dealership, how does an 8k trade in go down to $2500?? And apparently I have tranny problems! A real lie. Stay away from this place. More
by David Dowse
Employees Worked With
Jessica D'Amato
November 28, 2019
Buying Shouldn't Be Frustrating My new vehicle was ordered but the delivery date was delayed repeatedly. Not once was there any communication to let me know. I had to contact them. My new vehicle was ordered but the delivery date was delayed repeatedly. Not once was there any communication to let me know. I had to contact them. On the day I picked it up, I had some additions planned for it after I got home so I took the afternoon off to get it done. As I was getting into the car to go pick it up, they called to tell me they needed several extra hours as the part had just arrived. They had TWO MONTHS to order the part. I should have known they wouldn't be reliable on pickup day either. I suppose it was foolish to take work off on the assumption they would deliver even a single time. In addition, I had asked several questions about some "extras" they put on the bill (some I wanted but one I didn't) and could I get a straight answer to any of it? Nope. Perfect record of fail. I wish I went anywhere else. The Sales Manager Steve Roach was the only person who seemed willing to help. The owner of the dealership can thank him. More
by Frustrated Buyer
Employees Worked With
Stephen Roach
November 06, 2019
My daughter took my 2011 Venza to this dealer on Nov 4/19 due to weird sounds from rear end. After being shunted around for approx 1/2 hour to different persons., she was told to return on Nov 15 for a ser due to weird sounds from rear end. After being shunted around for approx 1/2 hour to different persons., she was told to return on Nov 15 for a service repair quote and said quote would cost her. ?? and we bought the car new from Competition Toyota on Oxford Street in London . Not pleased with terrible service to date. More
by Ray
Employees Worked With
Jazz Gautam, Angela Jarry, Nolan Stenson, Ryan Reid, Shaun Lavery
July 25, 2019
Outstanding Customer Service Rick Petrella goes above and beyond his role as Sales Manager. We spoke Saturday and today, drove off the lot in the 2019 CHR. Thank you:) Rick Petrella goes above and beyond his role as Sales Manager. We spoke Saturday and today, drove off the lot in the 2019 CHR. Thank you:) More
by kedziea
Employees Worked With
Rick Petrella, Wanda Abbott
July 24, 2019
rude staff I was in the market to buy a new Toyota RAV4. We went to the dealership twice, to negotiate. Was ready to sign on the dotted line on the second day I was in the market to buy a new Toyota RAV4. We went to the dealership twice, to negotiate. Was ready to sign on the dotted line on the second day but the sale eventually fell through. Bayardo was the sales person we initially dealt with. He was super friendly was a pleasure to deal with. He was excellent and was upfront with most things throughout the process. It wasn't until we met a second staff member (sorry, his name eludes me) that made us walk out. This second individual was rude and condescending. He made it quite clear that they would not budge over $300. $300 on a $40,000 vehicle?!?!? We decided to not continue with negotiations after that and walked out. I give Bayardo 5 stars for his service and felt bad that Bayardo couldn't make the sale, but I am happy that we didn't deal with this dealership as a whole. Oh and we realized that they completely lowballed me on trade-in proposal. We happily purchased a RAV4 at another Toyota dealership. I would avoid North London Toyota at all costs. More
by Stacy
Employees Worked With
Bayardo Estrada
