North Edmonton Kia

The dealer promissed and advertise one price, I choose the car and close the deal. By the time I was signing the documentation I asked about the advertisement and the financial manager told me it was not the car and close the deal. By the time I was signing the documentation I asked about the advertisement and the financial manager told me it was not available. What a scam! Fortunatelly I haven't had signed the documentation and could cancel it. They did not reimbursed my down payment, so I understand that is one way they make money from customers. I ended up buying this car in another Kia store of the city. More

Had a wonderful experience at Kia. I could not have done it without the help of Heather Abbott. She was so amazing to work with. I felt listened to. She found me exactly what I needed I could not have done it without the help of Heather Abbott. She was so amazing to work with. I felt listened to. She found me exactly what I needed and was incredibly patient and understanding. If you are planning on buying a vehicle ask for Heather. You won't be disappointed. More

Do not buy used vehicles from here, avoid this place at any and all costs. On independent inspection, CV joint was found to be leaking, marker light was out, and rear brakes and rotors were near service any and all costs. On independent inspection, CV joint was found to be leaking, marker light was out, and rear brakes and rotors were near service limit. When I contacted KIA, their own service department told me that they recommended the brake c/o, but Sales declined the action. Eventually, I ended up speaking to the GM and when I voiced my disappointment that I would have to be putting money into a truck that I had only had for a few days, he told me that I got a great deal on the truck. Do not buy anything here, ever, just keep rolling on elsewhere. More

Terrible, horrible service! The service is truly awful. Everytime I go there, it's like pulling teeth. You cannot even book a time for your appt. You bring the car in, in the mo The service is truly awful. Everytime I go there, it's like pulling teeth. You cannot even book a time for your appt. You bring the car in, in the morning and who knows when it will be ready. I had a previous Kia Sportage for 13 years before the one I bought at this Kia Dealership and I also had free lifetime oil change. Never once was I questioned or threatened to have my free oil change service revoked because I was over or under the acceptable kilometres range. This Dealership revoked my free oil change after my second or third oil change. It seems like they just want to sell you the car and be on your way... And never come back! Maybe that is just what I will do and give my money to another Dealership for maintenance and service. More

I'd like to share my detailed experience with North Edmonton Kia over the past year. In May 2023, I was in the market for a fully loaded Sorento. The dealership showed me a 2021 Sorento X-Line, but Edmonton Kia over the past year. In May 2023, I was in the market for a fully loaded Sorento. The dealership showed me a 2021 Sorento X-Line, but due to an AMVIC inspection requirement, I couldn't test drive it immediately. Trusting their assurance, I bought the vehicle and took it home. Over the next few weeks, I realized it lacked the specifications and options I desired. Research revealed that the X-Line model wasn't what I needed; I wanted the X-Line SX. Returning to the dealership, I referenced their claim on their website about exchanging vehicles within 30 days and 2000 km if unsatisfied. I also wanted to cancel the warranties. They assured me it wouldn't be a problem and had a 2023 Sorento SX arriving in early June. Emphasizing my deadline before the 30-day limit, they reassured me they would handle everything. I signed papers and left a deposit based on their promise. Upon being informed the new vehicle was ready, I returned to complete the paperwork with the sales team. During the process, I noticed nothing about the exchange or warranty cancellations, leading me to inquire. They explained these matters would be resolved in the finance department post-signing. However, in finance, I was told the warranties couldn't be canceled as the 30-day period had lapsed. Despite my earlier request and assurances, they offered to adjust the contract figures to compensate, though the process seemed unclear and complex. Eventually, the total cost broke down as follows: $55,801.25 for the new vehicle and a total due of $77,854.93, which included $22,053.68 carried over from the previous vehicle and warranties. Dealing with the service department was similarly frustrating. Despite a lifetime oil change agreement requiring servicing exclusively at North Edmonton Kia, my first appointment, scheduled in advance, took 4-5 hours. The same delay occurred during my second visit, prompting me to seek faster service elsewhere, completing it in just 30 minutes. Upon returning for the third service, I was informed my lifetime oil change agreement was void because I had not adhered strictly to their service schedule. Additionally, I raised concerns about a coolant smell and loss of fluid in the reservoir, but despite their diagnostics, they found no issues or need for further investigation. The reservoir continues to lose fluid at a significant rate, yet I've been assured that nothing is wrong with my vehicle. Overall, my experiences with North Edmonton Kia have been disappointing, with promises unfulfilled and service quality falling short of expectations. More

This has been far my worse experience ever in dealing with a dealership I have been tryin for a week to get info on a vechile I have emailed them called them and always keep getting excuses I drive with a dealership I have been tryin for a week to get info on a vechile I have emailed them called them and always keep getting excuses I drive back up today from Fort McMurray to get back my $1000 refund on this vechile in which they don’t even have on the lot yet but he told me that this was non refundable I told Adam I had emailed I have called for a full week and all I got was excuses and he said everyone is only human right lol I have the sent email all the phone calls still on my phone but they still refused to return my deposit North Kia Edmonton is the worst place to go and attempt to purchase a vechile from in my opinion More

BEWARE ! !! Feels like deal with scammers , If you have any problem with your car, specially , if your vehicle still under manufacture warranty - this guys w !! Feels like deal with scammers , If you have any problem with your car, specially , if your vehicle still under manufacture warranty - this guys will charge you an additional fee of 250.00 CAD even if your issue will covered by warranty . Then they tell you - that they will refund you that money if your issue will be covered by warranty and it is covered by warranty , but guess what - they lies ... BEWARE OF SCAM More

First of all, don't ever buy a vehicle from these guys. No respect with customers, they pass the buck on any issues. Poor service, poor everything. They give the car industry a poor name. Went in to have o No respect with customers, they pass the buck on any issues. Poor service, poor everything. They give the car industry a poor name. Went in to have our used vehicle checked over because we went to jiffy lube to have our oil changed outside of there deal to have the oil changed at thier dealership for the life of the vehicle. At jiffy lube the tech told us that the oil was at the bottom of the add level on the dip stick. And also conventional oil was being used. Synthetic oil was supposed to be used and the dealership was putting in conventional oil. All we got from the manager at the time was a run around. They are so pathetic, would not look after us after spending 30 grand on a newer used vehicle. Told us to go to this department and that department and talk to them about our issues. This manager would take no responsibility for any issues. He even said to take it to hyundai to get it looked after. At hyundai they found the manifold had a crack in it and had to be fixed. So all said and done we spent another 6 grand on a vehicle we purchased for 30 grand. These guys are the worst, do not buy a vehicle from these guys, they have no class at North kia! No respect for there customers and nothing but a run around. Never buy here.... More

The worst place to work, there isn't a single woman in Sales in the dealership because all the managers are macho, uneducated, and have risen to their positions without merit—salesmen who later became man Sales in the dealership because all the managers are macho, uneducated, and have risen to their positions without merit—salesmen who later became managers without education. I found out about bad actions in the vehicles they sell, racists, and mediocre people. I would never stop there in my life, neither as a customer nor as an employee. If you've just arrived there, run." More

Bought a vehicle 5 months ago. It has had a squealing sound when I drive slow. Brought it back twice and they "fixed it". Yet it still makes a God awful sound. Just talked to the It has had a squealing sound when I drive slow. Brought it back twice and they "fixed it". Yet it still makes a God awful sound. Just talked to the service manager and he told me there is nothing he can do and I need to change everything to do with the brakes. Would not recommend... More