North Bay Toyota

Good staff, nice facilities, easy to make an appointment. Disappointed that I booked to have work done including a recall only to be told after 4 hours that the parts for the recall work would have to be ord Disappointed that I booked to have work done including a recall only to be told after 4 hours that the parts for the recall work would have to be ordered which means another appointment. More

It was a Very friendly service. Also it did not take very long to complete the service Also it did not take very long to complete the service More

My car is always serviced on time, and is washed and ready for me when I arrive to pick it up ready for me when I arrive to pick it up More

Great experience buying a vehicle from this dealership. From phone calls to as soon as you walk in the doors, you’re greeted with friendly customer service. No hassle test drives, even got me the truck I w From phone calls to as soon as you walk in the doors, you’re greeted with friendly customer service. No hassle test drives, even got me the truck I wanted when it wasn’t on their lot! More

The team has worked to solve the problem of the pulsating window noise on the driver side Tundra. The issue has not been resolved yet. window noise on the driver side Tundra. The issue has not been resolved yet. More

Excellent and professional service. I am loving my new car and appreciated the time that Roberto spent with me in explaining all the features. I am loving my new car and appreciated the time that Roberto spent with me in explaining all the features. More

Car still making noise after spending 3000 in repairs. They said it was all fixed. They said it was all fixed. More

My car was booked in for new rims and winter tires, they said it would take two hours and it was right on tire all the staff I dealt with very professional and courteous said it would take two hours and it was right on tire all the staff I dealt with very professional and courteous More

Bought a 2020 Rav4 in Apr '24 from North Bay Toyota and made an appointment for May '25 for the first oil change. Took the day off work to drive from Sudbury and upon arrival was told by the service desk t made an appointment for May '25 for the first oil change. Took the day off work to drive from Sudbury and upon arrival was told by the service desk there was no record of an appointment and there weren't enough kilometers on the vehicle to warrant an oil change. After returning home, I sent an email to the general service email account, and copied Peter Kalmo, the service manager, attaching the confirmation email of the appointment and the surprise of an unnecessary day off work and trip. I received no reply, acknowledgement, expression of concern or thanks for the feedback. This week (Sep '25), I had a 2 p.m. scheduled oil change/service and was told it would take approx. 1 1/2 hrs. While waiting, I watched vehicles being washed before being returned to customers. At 4:20 p.m., the service rep advised me the rear brakes and rotors should be replaced and that they could be done before closing at 5 p.m. at an added cost of $750. I had already been waiting for almost 2 1/2 hrs, so advised I would have the brakes done later. At 4:45 p.m. service was complete. I asked if they would wash my vehicle as they had done for prior customers and was told the washing bay was closed. I don't know the reasons for the lack of consideration or complacent view towards customers, but after having only two experiences with the service department and both being unpleasant, I won't return for a third. Expressing my disappointment to the service manager will be disregarded, so instead, I'm posting this review. More

Best experience I've ever had buying a car. Very professional with no feeling of sales pressure. Thanks Roberto Very professional with no feeling of sales pressure. Thanks Roberto More