North Bay Toyota

I appreciated being able to add snow tires and rims to my existing service appointment, only wish I was able to do the recall at the same time. Drop off went smoothly. Problem arose when I was picked up by existing service appointment, only wish I was able to do the recall at the same time. Drop off went smoothly. Problem arose when I was picked up by the shuttle driver. He received a call from the dealership requesting a customer pick up. The driver questioned the female caller and stated the he was NOT picking up another customer because he was already on his way back to dealership. The caller asked if he could pick up the customer after dropping me off. To which the driver replied with No, you get in a car and pick up the customer yourself. All the while, the driver was raising his voice, being aggressively rude to the caller, hitting the steering wheel and driving erratically on snow covered roads. (speeding up, not fully stopping at stop signs, following other vehicles closely, driving on the opposite side of the road) The whole experience was very unprofessional and I felt very uncomfortable and unsafe during this thankfully short drive to the dealership. Once arrived at the dealership, Tammy was quick to aide in gathering my keys and bill, however, my bill was incorrect as it did not reflect the 15% off I was promised. Tammy happily fixed it to reflect the discount. While paying, I recounted my bad shuttle experience to Tammy and she stated she would notify her boss. The only other disappointment was when I got to my Tundra with all black accessories and the new steel rims were silver instead of black, but I guess that’s my negligence in assuming they would be and not specifying. All together, as a loyal Toyota customer, this experience was quite disappointing and much different than all the other great experiences I have had previously. More

I want to thank Roberto for going the extra mile for me. I wanted to get back into a truck for the longest time. I had a previous lease through Ford that I was not happy with, but at the time (covid) the nu I wanted to get back into a truck for the longest time. I had a previous lease through Ford that I was not happy with, but at the time (covid) the numbers worked. I went and looked at a F-150 and it was plain jane inside. No pop, no excitement. I've always wanted a Toyota product but never thought it would be in my budget. I contacted Roberto, a family friend to see if it was possible. We tried a Tacoma at first but it wasn't in the cards. I then started looking at Tundra's. The interior was fun & exciting! I couldn't shake the truck from my head. Roberto work for 2-3 weeks going back and forth on different options and products until we landed on my lease option. Roberto went above and beyond to make sure all aspects worked for me. Cost, colour, model, needless to say I can't stop smiling at my Tundra. I'm so happy to be back in a truck! More

Peter is fantastic to deal with, so friendly and knowledgeable. Had my vehicle ready in a timely fashion knowledgeable. Had my vehicle ready in a timely fashion More

I received prompt service for an unscheduled visit. I felt well looked after. The crew at Toyota is always very helpful! I felt well looked after. The crew at Toyota is always very helpful! More

Usually I would highly recommend this dealership, but this time booking my appointment I had to wait nearly a month for my appointment, the excuse being that it is tire season. I really miss the old sta this time booking my appointment I had to wait nearly a month for my appointment, the excuse being that it is tire season. I really miss the old staff. More

I would like to congratulate Brent Ogletree for being a good salesman he did an awesome job and the car is awesome 👍 good salesman he did an awesome job and the car is awesome 👍 More

Krissi was very helpfull and I did,'t have to wait long for the oil change and tires. Thanks David for the oil change and tires. Thanks David More

Excellent sales department hopefully service is as good I'm sure it will be I will refer north bay toyota to families and friends. Thanks I'm sure it will be I will refer north bay toyota to families and friends. Thanks More

Always a pleasure dealing with North Bay Toyota. Everyone involved was extremely knowledgeable and helpful. Everyone involved was extremely knowledgeable and helpful. More

My appointment was for 11 o’clock. . took half an hour .. got dropped off at the mall not knowing but never got the call till 2 . took half an hour .. got dropped off at the mall not knowing but never got the call till 2 More