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Nor-Lan Chrysler Dodge Jeep Ram
Grande Prairie, AB
247 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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247 Reviews of Nor-Lan Chrysler Dodge Jeep Ram
November 02, 2016
With Norlan Chrysler for 11 years. Trust the sales and serv We have purchased all of our vehicles at Norlan Chrysler in Grande Prairie since moving here 11 years ago. The service is the best I have experience We have purchased all of our vehicles at Norlan Chrysler in Grande Prairie since moving here 11 years ago. The service is the best I have experienced anywhere. Just purchased a new Jeep Cherokee for a reasonable price. One star off as the sales staff could be more up to date on their knowledge of the vehicle. I will continue to deal at Norlan's because I love Jeeps and I find this dealership trustworthy. More
by M. LaFleur
Employees Worked With
James and Leanne and Dave
November 01, 2016
Friendly Service Everyone whom we dealt with was very friendly and worked hard to get us the deal we needed. Lucas is a great sales rep and I would definitely reccomen Everyone whom we dealt with was very friendly and worked hard to get us the deal we needed. Lucas is a great sales rep and I would definitely reccomend him. Thanks and we love our new van! More
by Rholwell
Employees Worked With
Lucas Johnson and John Bateman
November 01, 2016
Very friendly and awesome :))👍🏻 Great people easy going :), weren't pressured into anything ,got the vechicle I wanted too, tradeingbin my truck was easy and quick :) I would recomm Great people easy going :), weren't pressured into anything ,got the vechicle I wanted too, tradeingbin my truck was easy and quick :) I would recommend my friends to go there to buy as well More
by Casper
Employees Worked With
Jenna knight
October 27, 2016
Great service! Lucas listened to what I wanted. He didn't try to decide I 'needed something else'. He found me a great truck in my price range that does what I need Lucas listened to what I wanted. He didn't try to decide I 'needed something else'. He found me a great truck in my price range that does what I need it to! More
by RC
Employees Worked With
Lucas
October 23, 2016
Bad experience Few days ago i purchased a vehicle from norlan grandpaire, i got a bad experience with their service ,anyways i am not gonna purchase again 😑😑😑 Few days ago i purchased a vehicle from norlan grandpaire, i got a bad experience with their service ,anyways i am not gonna purchase again 😑😑😑 More
by Joe
Employees Worked With
😑
October 22, 2016
Amazing sales staff Well Shane Whittaker and his team were extremely helpful in helping me find the perfect truck and making sure they could do everything to could to kee Well Shane Whittaker and his team were extremely helpful in helping me find the perfect truck and making sure they could do everything to could to keep it in my budget. I would recommend everyone use Norlan Chrysler for any future purchase I have already recommended them to everyone I know looking to possibly trade in their trucks Thank again to Shane and his wonderful team More
by Elto1937
Employees Worked With
Shane Whittaker
October 21, 2016
Great experience for the second time I just love hanging around at Norlan. Friendly yet Profesional workers. They do their best to satisfy my needs. I will totally go there again and I just love hanging around at Norlan. Friendly yet Profesional workers. They do their best to satisfy my needs. I will totally go there again and again . More
by Noura
Employees Worked With
Shane Whittaker
October 16, 2016
Enjoyable, friendly, good customer service Took the time to listen and found what I was looking for. They worked hard to get the price I was looking for. Thank you Took the time to listen and found what I was looking for. They worked hard to get the price I was looking for. Thank you More
by Fender62
Employees Worked With
Lucas Johnson
September 30, 2016
Service practices are abusive to customers. Norlan offers the no appointment / appointment ....which means that even though you make an appointment for vehicle service, the Service Department re Norlan offers the no appointment / appointment ....which means that even though you make an appointment for vehicle service, the Service Department requires the vehicle be dropped off in the morning and keep there for the entire day. This policy prioritizes the interests of the company and ignores the interests of the consumer. They appear to be incapable of prioritizing the workload and returning vehicles to customers in a timely fashion. Their methods are best described as disorganized confusion, customer vehicles are parked in their yard for 5 or more hours waiting for the service department to figure out who gets service next. Management is singularly responsible for these self serving procedures and complete lack of decision making leadership. No complaint about the work provided, just the frustrating impractical performance of administration in making this consumer experience enraging! Bought a new Jeep last year and have been consistently frustrated in arranging to borrow a vehicle for the day. If asked when booking appointment, response is can't predict how many will be available next day. If you ask after arriving before shop opens, they are somehow all loaned out. Know of individual who purchased second hand vehicle who rated a loaner, while I have been turned down repeatedly. A dealership with no concept of Customer Service! More
by Consumer Experence
Employees Worked With
Kim Robinson .. service advisor
September 23, 2016
Helped me when others couldn't Thanks John and Lucus I have now bought my 3rd vehicle through these 2 guys and as long as they are both there and I live in G.P. I will continue dealing through Nor-lan. J I have now bought my 3rd vehicle through these 2 guys and as long as they are both there and I live in G.P. I will continue dealing through Nor-lan. John thanks again for getting it done and welcome back More
by ed69
Employees Worked With
Lucus and John
