Newmarket Nissan

My brand new Murano had a big gouge in the antenna & 125 km Their policy of new cars having less than 50km is BS and I was asked to sign the paperwork without even seeing my brand new Murano and it turned out t Their policy of new cars having less than 50km is BS and I was asked to sign the paperwork without even seeing my brand new Murano and it turned out to have 125km already, NOT less than 50 like the paperwork indicated. As soon as I got home and my husband saw the gouge in the antenna and I called my sales rep right away and then again the next morning and he finally called me back after a couple of hours and made a comment "well, I could say that the scratch in the antenna wasn't there when you left" which is BS. I felt that he had my certified cheque and my trade-in and wasn't really interested in helping me get a "new vehicle" or the antenna fixed. When I did take it in for service for the antenna, they provided me with a ride to the Mall and when I called for a pick-up a couple of hours later, the ditzy blonde in the service centre forgot to to tell the driver I was ready for pick-up. So after an hour of waiting, I called again and Jimmy arranged for my ride. Poor customer service after paying over $40,000 for a "new" car!! Never again will I use this dealership. The "under new management" sign on the building clearly needs a revamp on their management style and closer attention needs to be paid to customer service and not just $$$$$$$. More

Great staff Very helpful and they know there stuff I was Walked through the whole possess and it was great experience and I really love my new car Very helpful and they know there stuff I was Walked through the whole possess and it was great experience and I really love my new car More

Service is too bad... stay away I do not recommend this dealership, I had several unpleasant service transactions and eventually made decision to send my Infiniti 2006 to the junk ya I do not recommend this dealership, I had several unpleasant service transactions and eventually made decision to send my Infiniti 2006 to the junk yard and never deal with this dealership in particular, and Nissan cars in general. That includes one incident of billing for a service that was not done (money was refunded after I luckily discovered that and complained), one incident of expensive diagnostic and repair which did not make effect, and one incident when they refused to give an estimate (not even a rough one) for the service work and offered charging about $140 after taxes per actual hour spent til they make success in finding the cause of the malfunction, because there are "too many wires in that car". I am not sure if the personnel is so unskilled and not properly equipped, or Nissan does not provide proper equipment, training and methodology, or something else. Whatever the reason is - never again. More

Terrible servicd I had a terrible time with their service department. After new management I thought bad experiences would be gone. Was I wrong. Brought my car in for I had a terrible time with their service department. After new management I thought bad experiences would be gone. Was I wrong. Brought my car in for a flat tire, it took them 1 day to put a new tire on. I had to call them 3 times to check the status. And they did not acknowledge the error. They stated they were busy. Busy is not a reason for terrible customer service. More

I had a gret experience Nissan Newmarket Melissa was very knowledgeable about the car I wa looking at. Answered all my questions and I felt comfortable Josh was also helpful and made me Melissa was very knowledgeable about the car I wa looking at. Answered all my questions and I felt comfortable Josh was also helpful and made me feel comfortable with my purchase More

new management sucks!!! Bought a new titan back in November had a good sales man everything was fine. Now new management took over and fired all the good sales man and now I' Bought a new titan back in November had a good sales man everything was fine. Now new management took over and fired all the good sales man and now I'm left in the dark with no help and no customer service. Pay out the butt for warranty then when something breaks they charge you? The truck isn't that old and I'm already having problems with it and they don't want to help. Like I said customer service is crap and would never go back to buy anything. The finance guy is a jack butt too. Needs more help with his career. I understand you people need to make income but back your stuff up when it comes to warrenty. would not recommend anyone buying a titan from NEWMARKET NISSAN More

Worst experience ever. This is my second review of this dealership. I bought my Rogue in August, 2015 . When we were discussing the purchase with the sales person, Josh, we This is my second review of this dealership. I bought my Rogue in August, 2015 . When we were discussing the purchase with the sales person, Josh, we specifically asked about the CVT transmission because we'd been told there could be problems with it. The response was noncommittal, we were told not to worry. Shortly after the purchase we noticed some noise while driving, but when we had it checked we were told it was noise from the all wheel drive system. In January I called the dealership to inquire about a second key (the vehicle came with only one key) because the car was locking itself with the key inside when it was running (while I was cleaning off snow for example). I was told that Nissan would not provide me with another key and that it would cost me $290 for another key. Yesterday I had to have my car towed from Hwy 400 in Barrie because the transmission had gone. I went to the dealership and was told that there was absolutely no warranty on it even though I've had it less than one year, it's less than 5 years old and has less than 150,000 kms on it. The price to have it repaired? $6,000 just for parts and at least 2-3 days in the garage... so probably around $10,000 altogether, parts and labour. When did the warranty change from 10 years or 200,000 kms on the power train? 2010... The year before my car was built. Hmmmmm, coincidence? I think not. This vehicle isn't worth $10,000 at this point. I now have to rent a car for the next week and try to find a reasonable mechanic who won't steal me blind, to fix a car that I've owned less than 10 months for a price that is more than what the car is worth. What did Nissan Newmarket and Nissan Canada have to say? That's right, nothing. I will never, ever buy a car from them again and I'll be more than happy to tell this story to every single person I meet. Buyer beware...? Not even close, this is more like highway robbery. More

Great buying experience I went into infinity to replace my car (G37X) with the New Q50, I met Melissa & Josh, Melissa, was very knowledgable and attentive, Even though bu I went into infinity to replace my car (G37X) with the New Q50, I met Melissa & Josh, Melissa, was very knowledgable and attentive, Even though buying a new car can make you anxious and be extremely stressful ( which I was) Melissa & Josh were great through it all, made everything perfect and were extremely patient, Every question Melissa answered with ease making my decision an easy one, She is very personable, Easy to talk to and had an amazing personality! I will definitely be seeing her again with all my car buying needs in the future!! Thanks again Melissa for a great car buying experience! and thank you Josh for the laughs and your help! your both amazing!!!!, I left happy feeling amazing about my purchase, you both rock!!! Gwen K More

Not good We were supose to receive incentive and didnt receive when supose to! 4 days later, still havent received.. I just wish things would have been ready a We were supose to receive incentive and didnt receive when supose to! 4 days later, still havent received.. I just wish things would have been ready and organised... And they werent. What was important was ONLY the sale of a vehicule. More

Great people selling amazing cars So I went in to Newmarket Nissan In October to ask questions about buying a 370z and I met Frank he was so patient With me and answered all my qu So I went in to Newmarket Nissan In October to ask questions about buying a 370z and I met Frank he was so patient With me and answered all my questions spend 40 minutes with me even though I had no intentions of buying anything that day but I really gained a lot of respect for him and in November returned to put a down payment on a 370z nismo even though I could not pick it up until April he walk me through the whole process and was very helpful and understanding even when I had to Delay the pick up everyone at newmarket Nissan was so helpful and once I was ready to pick it up they give me a fantastic deal and and Frank took the time to show me everything the car had to offer and made sure I understood all the car can do I love my new 370z and would and will buy another car from newmarket Nissan thanks again Frank and the whole team:) Ricky Dawson More