Newmarket Nissan

Worst car purchase experience Went into the dealership to buy an Infiniti QX60. Sales process was OK (salesman was Frank Tatone) and was taken to the finance office. I had no inter Went into the dealership to buy an Infiniti QX60. Sales process was OK (salesman was Frank Tatone) and was taken to the finance office. I had no interest in buying any of the 'add-ons' and informed the finance contact (part of Crystal Ursuliak's team) who proceeded to tell me that he had a 'legal obligation' to tell me about their products. I knew this was garbage but I let him have his say. He then pushed me into buying the full offerings on the basis that their cost would be deducted from the final price I had just negotiated with the sales team. I was dubious but agreed - he brought me the final invoice, told me to sign - when I noticed the costs were naturally added on top. When I pointed this out his reaction was 'not sure what happened there' and took them off with no further comment. Complete con. I called Crystal Ursuliak around 8 times the following day to explain what had happened and didn't get a single reply. I spoke with Brian Ellis (management team) about the incident who said he would look into it and get back to me - no follow-up. Finally called Macon Doublet (GM) before I reported the dealership to OMVIC - he was sympathetic to the issues and offered a $500 courtesy gesture which was the saving grace from the whole episode. On the day I went to pick up the car, I got a call from the same finance person saying the car wouldn't be ready until the afternoon...10 minutes before the appointed pickup time (I had already driven 40 minutes to get there). Then I got a call saying it wouldn't be ready for a week. When I finally got the car it was missing car mats that had been advertised as part of the car and had scratches that were agreed to have been removed before delivery. Overall - glad that the debacle is over, not impressed that I was lied to by the finance team (Crystal Ursuliak team) and Brian Ellis. Easily the worst experience I have had purchasing a vehicle and of naturally would not recommend the dealership nor purchase from them again. Disappointing, More

Juke monster Great customer service and support, old management was bad, but new management is fantastic.I have been in the customer service industry and Shahyad w Great customer service and support, old management was bad, but new management is fantastic.I have been in the customer service industry and Shahyad was a great sales and service rep Thank you Shahyad More

Great Deal Great Sales Person Super experience visiting Newmarket Nissan on several occasions to determine best vehicle for my wife. We test drove a few vehicles before making a Super experience visiting Newmarket Nissan on several occasions to determine best vehicle for my wife. We test drove a few vehicles before making a decision on the Rogue. We dealt with Peter everytime. Peter was patient during our search and answered all our questions about the cars , never once asking if we were ready to negotiate or make a deal. He was very professional and pleasant to deal with. We will recommend Peter for sure. More

Amazing. As soon as I walk in I was greated , most dealers discourage talking to my self only because of my age but they were amazing , I test drove a 370z an As soon as I walk in I was greated , most dealers discourage talking to my self only because of my age but they were amazing , I test drove a 370z and was never pressured once to buy it what is amazing for them to do that'd More

Blown away The vibe at Newmarket Nissan is so inviting . Wonderful staff, Mike A, Nicole ,Peter , Dwayne and of course Jack. They made buying my sisters first ca The vibe at Newmarket Nissan is so inviting . Wonderful staff, Mike A, Nicole ,Peter , Dwayne and of course Jack. They made buying my sisters first car a wonderful experience being so honest and helpful . Every step of getting this car was just great ! More

Looking for a truck .. Stopped in at Newmarket Nissan to check out the Frontier We were introduced to Melissa who was very knowledgable and attentive to our needs. Even th Stopped in at Newmarket Nissan to check out the Frontier We were introduced to Melissa who was very knowledgable and attentive to our needs. Even though we indicated we were Just at the research stage, Melissa treated us with respect and provided all information as we test drove the vehicle. Melissa is intelligent, attentive and knowledgable about the vehicles. She followed up and was NEVER pushy. A great experience!! More

Great Experience Melissa was a wonderful advisor. She was very cordial and knowledgeable about the Nissan Pathfinder. She always answered any ?'s and was readily avai Melissa was a wonderful advisor. She was very cordial and knowledgeable about the Nissan Pathfinder. She always answered any ?'s and was readily available to me after the sale. I would certainly recommend her to anyone looking to buy a Nissan.. More

From inquiry to purchase, impressive professionalism I have now purchased 2 new vehicles from Newmarket Nissan/Infiniti, and the experience continues to impress. Ryan Boyle will deliver to your satisfac I have now purchased 2 new vehicles from Newmarket Nissan/Infiniti, and the experience continues to impress. Ryan Boyle will deliver to your satisfaction in a very respectful and professional manner. Ryan was very prompt in returning all calls/emails, regardless of the day and time. From the first visit to the dealership, to driving away in my new vehicle, Ryan didn't sell me a car, he assisted me to purchase my new car under my terms and conditions. His compassionate approach and genuine concern for the customer's needs is so refreshing in a sector of sales that tends to breed the opposite. I recommend Newmarket Nissan/Infiniti (I now one one of each) to anyone who is considering this brand, and would highly encourage you to seek out Ryan Boyle (and Nicole in Finance) to take care of your car buying needs. More

Great first dealership experience I bought my 2005 Nissan Altima from Newmarket Nissan. My Hyundai Santa-Fe broke down on the highway one weekend and I needed a new car because it was I bought my 2005 Nissan Altima from Newmarket Nissan. My Hyundai Santa-Fe broke down on the highway one weekend and I needed a new car because it wasn't fixable. So I spoke with Ryan Boyle and he understood my price limitations and found me a previously owned car that had just come in and was in my price range. I work long hours out in north York and he was flexible with me coming in later at night and helped the process go smoothly and quickly, because I rely on a vehicle for work. Over all my first car purchase from a dealership was great and I have told people about the great service I received from Newmarket Nissan and the great service and knowledge from Ryan. When I look for another car I'll be going to Newmarket Nissan again. More

Consistent knowledgeable sales and service I have dealt with this dealership for the past 15 years and purchased 3 Altimas and recently an Infiniti. The service and sales teams have been consis I have dealt with this dealership for the past 15 years and purchased 3 Altimas and recently an Infiniti. The service and sales teams have been consistently friendly and professional. Most recently we worked with Ryan Boyle to find the right vehicle. I appreciated his customer focused approach and felt that he was listening to me to determine the best vehicle for me. He went to bat to get the best deal possible More